Senior IT Support Specialist
Job Description | August 2026
The Organization
Girl Scouts River Valleys (GSRV) serves over 13,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place.
We believe all girls belong here. That belief is embedded in how we operate, how we hire, and how we lead. Our work is grounded in five core values that are not aspirational, they are our standard:
- Be Joyful
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Be Willing to Work Through It
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You Can Count on Me
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Community First
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Girls Are at the Center of Everything We Do
GSRV operates within the Entrepreneurial Operating System (EOS) - aligning staff through clear accountability, scorecards, Rocks, and weekly L-10 meetings.
Position Information
Position Title: Senior IT Support Specialist
Job Code: SITS
Reports To: Senior Director of Information Services
Department: Information Services
FLSA Status: Exempt, Full-time
Salary Grade: 7
Last Updated: August, 2026
Hiring Range: $72,000.00-$90,000.00 per year
About This Role
Tech solutions that move us forward.
The Senior IT Support Specialist serves as the primary technical support resource for the organization's workplace technology environment. The role is responsible for supporting Microsoft 365 services, endpoint devices, user access management, SharePoint Online, automation solutions, technology inventory, and security awareness platforms.
The Senior IT Support Specialist serves as the primary internal escalation point for complex technology issues and works closely with the organization's managed service provider (MSP) and managed security service provider (MSSP) to maintain secure, reliable, and effective technology services. The position provides hands-on support for staff, volunteers, service centers, camp properties, Cookie Program operations, and other organizational technology needs.
Essential Functions
- Support the day-to-day administration of Microsoft 365, Microsoft Entra ID, Intune, SharePoint Online, Power Automate, and other workplace technologies.
- Manage the employee technology lifecycle, including account provisioning, device deployment, software licensing, and equipment replacement.
- Provide hands-on support, troubleshooting, maintenance, and deployment of end-user technology, including laptops, mobile devices, printers, peripherals, conference room technology, and related equipment.
- Serve as the primary escalation point for complex technical issues and coordinate resolution with the MSP, MSSP, vendors, and service providers.
- Manage technology inventory, asset tracking, procurement coordination, equipment assignments and equipment lifecycle activities.
- Support identity and access management processes, device compliance activities, security awareness initiatives, and information security requirements.
- Develop and maintain SharePoint sites, Power Automate workflows, technical documentation, and support procedures.
- Provide onsite and remote support for service centers, camp properties, meetings, events, and organizational programs.
- Coordinate technology deployment, equipment inventory, setup, and support for Cookie Program warehouse and distribution operations.
- Support audit, compliance, business continuity, and technology governance activities related to assigned systems.
- Perform other duties as assigned.
What You Bring
Required
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Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
- Five (5) or more years of experience supporting endpoint devices, workplace technologies, Microsoft 365 services, or related technology support functions.
- Experience supporting Microsoft 365, Microsoft Entra ID, Intune, SharePoint Online, and endpoint management solutions.
- Experience managing user accounts, device deployments, software licensing, and technology inventory.
- Experience troubleshooting hardware, software, printers, mobile devices, and collaboration technologies.
- Experience working with managed service providers, technology vendors, and distributed operations.
Knowledge and Technical Competencies
- Microsoft 365, Microsoft Entra ID, Intune, SharePoint Online, and related cloud services.
- Endpoint management, device lifecycle administration, and mobile device management.
- User account administration, multifactor authentication, and access management.
- Windows operating systems, endpoint troubleshooting, and collaboration technologies.
- Technical documentation, inventory management, and software licensing practices.
- Information security principles, endpoint security, and security policy compliance.
Preferred
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Experience supporting security awareness and phishing simulation programs.
- Experience supporting nonprofit, camp, warehouse, retail, or other multi-site environments.
- Experience leading technology deployments, equipment refresh projects, or operational technology initiatives.
Competencies
These competencies define what exceptional leadership looks like at GSRV. Performance is evaluated against each competency during regular reviews. They are not categories — they are a commitment to how we lead.
Competency
What This Looks Like in Practice
Competency 1
Team Engagement
Each employee plays an integral part in the overall success of their team and our organization. Employee demonstrates the practices of having courageous, clear, friendly, and productive conversations with co-workers, leaders, youth, families, and community members. Demonstrates a value to team building and contributing to the team; understanding that strong teams enable success of Girl Scouts River Valleys. This engagement is translated into positive and respectful team and organizational dynamics, which fosters a positive work culture. At GSRV, all team members are expected to contribute to building a respectful work environment.
Competency 2
Communication & Accountability
Employee is able to effectively communicate with others in multiple ways to be successful in completing work and tasks. Employee can articulate thoughts and expresses ideas to others providing valuable and timely information. Listening with the goal of understanding within the team, the organization, and the community. The employee is driven to accomplish outcomes, deliverables, and communicates proactively about impacts to deadlines or work. The employee is open and clear when receiving and providing feedback, using it to grow and improve. Employees understand that different groups we work with communicate differently so using those ways of communicating that are most relevant.
Competency 3
Professional Growth
Employees utilize multiple pathways to support growth at GSRV. Employees actively participate in training provided by GSRV and available external opportunities. The employee seeks growth pathways through ongoing education, volunteering/participating on committees, taking on additional responsibilities beyond current roles, attending community events, leading, and designing training, learning, and adapting to feedback, and/or attending conferences and training sessions. Shows enthusiasm for learning and growing in a diversity of ways. Eagerness to apply knowledge gained in their work and the organization.
Competency 4
Innovation Leading Impact
The employee contributes ideas and solutions to improve work strategies showing willingness to take thoughtful risks and fail-forward, creating new and improved ways of doing things. The employee includes key people in the development and implementation of innovations ensuring success and transforming our work in new and impactful ways. The employee utilizes data and cultural knowledge to accomplish work in alignment with organizational strategies.
Competency 5
Equity-Focused
Incorporates GSRV’s equity framework and anti-racism guidance document into their work, decisions, and actions. The employee actively participates in organizational and self-directed learning and/or committees and shows the impact of the learning in their work. The employee utilizes the framework and guidance document as a lens to guide their work and to reach the strategic goals for the organization. The employee demonstrates the ability to build and maintain positive diverse relationships with co-workers, leaders, volunteers, members, and the community. The employee takes ownership of mistakes and seeks support turning mistakes into learning opportunities.
Competency 6
Work Performance
Employee is proactive in working to understand the goals, roles, and responsibilities of their current position based on their job description and their managers guidance. The employee works with their manager to meet outcomes staying current and updating manager as determined. When the employee falls short on goals, they can regroup, re-strategize, and plan for success. The employee acts as a problem-solver, bringing solutions forward not focusing on blame. Overall, if goals are not being met, there are strategies put in place to support outcomes. The employee demonstrates awareness that things do not always go as intended, they show that they can shift strategies while keeping in communication strong and being flexible for new goals or work.
Working Conditions
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role operates across office environments, community settings, donor meetings, and external events.
Physical Requirements
- Ability to lift and transport technology equipment up to 50 pounds.
- Ability to travel regularly between service centers, camps, cookie warehouse locations, meetings, and events in southern Minnesota, western Wisconsin, and surrounding region.
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Ability to work occasional evenings and weekends as operational needs require.
- Ability to frequently speak, present, read, and use a computer.
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Noise levels may vary by location.
Disclaimer
This job description is designed to indicate the general nature and level of work performed within this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Management retains the right to assign or reassign schedules, duties, and responsibilities at any time.
