Top 6 It support manager Jobs in Saint Paul Mn

IT Technical Support Manager
Dessert Holdings Inc. —Saint Paul, MN
- $120,000 - $135,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
1d
IT Operations and Support Manager
Room & Board —Golden Valley, MN
- $105,000 - $130,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Profit sharing
- 401(k) matching
Supervisor IT Technical Support
Renewal by Andersen LLC —Saint Paul, MN
- $90,039 - $139,561 a year
- Full-time
- Mid-level
- Residential
- SQL
- Profit sharing
- Paid parental leave
Quick Apply
1d
Service Desk Lead
Vertin —Edina, MN
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
- Recruiting
- AD&D insurance
- Disability insurance
Quick Apply
20h
IT Supervisor - US Bank Stadium - Concessions
Aramark —Minneapolis, MN
- $21 - $23 an hour
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
NOC Application Assurance Lead - Minnetonka, MN
Metronet —Hopkins, MN
- $30 - $34 an hour
- Weekends as needed
- Mid-level
- Analysis skills
- Mentoring
- Disability insurance
- 401(k) matching
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Helpdesk Technician
Confidential —Saint Paul, MN
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Provide prompt and professional technical support…
$24.70 - $32.00 an hour
Quick Apply
11d
Part Sales & Technical Support Representative
Wipaire Inc —South Saint Paul, MN
Assist customers with technical support needs. Two year trade or technical degree preferred, or, equivalent work experience. FLSA Status: Hourly, Non-Exempt.
$27.25 - $40.87 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Information Technology - End User Support
Battelle —Columbus, OH
Bachelor's Degree in Computer and Information Systems or a more-specific, related technical field; 10 years’ experience in Information Technology; or an…
Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for it support manager in saint paul mn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near saint paul mn

IT Support Manager jobs in Saint Paul, MN

IT Manager jobs in Minneapolis, MN

Technical Support Supervisor jobs in Indiana

Technical Support jobs in Denver, CO

Supervisor jobs in Los Angeles, CA

Technical Support Supervisor jobs in Maryland

Technical Support Supervisor jobs in Frederick, MD

Technical Support Supervisor jobs in Philadelphia, PA

Technical Account Manager jobs in Atlanta, GA

Security Supervisor jobs in Austin, TX

Quality Control jobs in San Antonio, TX

Quality Assurance Manager jobs in West Chester, PA

Quality Assurance Manager jobs in Pennsylvania

Quality Control jobs in El Paso, TX

Quality Assurance Manager jobs in Arlington, WA

Quality Assurance Manager jobs in Omaha, NE

It Support Manager jobs in Pleasant Grove, UT

It Help Desk jobs in Baltimore, MD

It Support Manager jobs in Missouri

It Help Desk jobs in Jacksonville, FL

IT Technical Support Manager

Dessert Holdings Inc. -
Saint Paul, MN

Quick Apply

Job Details

$120,000 - $135,000 a year
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Managing teams in a customer support role
Team leadership
Laptop (troubleshooting support)
Printer (troubleshooting support)
Team development
Supervising experience
Desktop (troubleshooting support)
Technical customer support for office equipment
Problem management
Productivity software
Root cause analysis
Desktop administration
Peripheral hardware support
Cross-functional communication
IT department experience

Full Job Description

TECHNICAL SUPPORT MANAGER

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments! Join us today as a Technical Support Manager!

Opportunity Overview

TheTechnical Support Managerbased inSt. Paul, MN, is responsible for overseeing the day-to-day operations of the IT support team and services provide by our managed support provider, providing technical expertise, guidance, and mentorship to ensure the timely resolution of technical issues and excellent customer service. This role requires a combination of technical proficiency, leadership skills, and a passion for delivering high-quality support to end-users.

The position is based in the St. Paul headquarters office with 25% travel expectedto Dessert Holdings locations within the U.S. and Canada.

The typical hiring range for this role is $120,000 to $135,000 annually and is based on several factors such as education, work experience, skills, certifications, location, etc. In addition to pay, Dessert Holdings offers benefits such as a choice of comprehensive medical plans, dental and vision insurance, paid vacation and holidays, and retirement contribution to all eligible employees.

Key Responsibilities:

Supervise and lead IT support technicians internally, providing direction, coaching, and support to ensure the delivery of efficient and effective technical support services.
Manage the IT support tickets, prioritizing, and assigning tickets to team members, and monitoring ticket queues to ensure timely resolution and SLA compliance, including performing hands-on support of technical and end user issues
Act as an escalation point for complex technical issues, providing guidance and support to team members and our managed service provider, and collaborating with other IT teams to facilitate resolution.
Coordinate with other IT teams and departments to ensure seamless integration and alignment of support services from both internal staff and our managed service provider with organizational goals and priorities.
Continuously evaluate and improve IT support processes, procedures, and tools to enhance efficiency, productivity, and customer satisfaction.
Identify opportunities for automation and streamlining of support tasks, leveraging technology and best practices to optimize service delivery.
Participate in Major Incident Management calls with our Managed Service Provider to ensure that major incidents impacting the business operations are being resolved in a timely manner and acting as the central point of contact representing Dessert Holdings on the call.
Manage the lifecycle of IT workstations and all other end user compute devices, including tablets, scanners, and label printers from procurement to disposal, working closely with the IT support team to refresh 20% of systems annually; includes performing PC ordering, builds and shipment
Maintain all end user compute devices in asset management database and execute the organization's hardware lifecycle strategy.
Act as the main point of contact for Dessert Holdings Managed Service Providers, regarding all Service Incidents, requests, onboarding processes, and escalations.
Assist with special projects and initiatives as directed by management

Qualifications:

Bachelor's degree in Information Technology, Computer Science, related field or equivalent experience
Proven experience with 2-5 years of IT support roles, with a strong technical background in troubleshooting desktops, laptops, printers, peripherals, and software applications
Previous experience in a leadership or supervisory role, with demonstrated ability to motivate, develop, and lead a team of technical professionals
Exposure to remote support technology and tools. Experience with providing support to remote locations in North America, as well as supervising remote support staff.
Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization
Strong root cause analysis and problem solving skills
Strong customer service orientation and a commitment to delivering high-quality support in a fast-paced environment
Demonstrated ability to adapt to rapidly changing environment and priorities
Ability to travel 25% within the U.S. and Canada, including occasional weekends during special project implementations (which will be coordinated in advance)

Preferred Qualifications:

Familiarity with IT security principles and practices, including network security, identity and access management, cloud, and data protection.
Familiarity with ITIL best practices for IT service management
Familiarity with Microsoft 365, Azure, Active Directory, Group Policy
Experience engaging with a Managed Service Provider for IT support and administration

About Dessert Holdings

Dessert Holdings is North America's fastest-growing premium dessert company, recognized for provide retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands:Steven Charles, The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Kenny's Great Pies, and Dianne's Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across nine manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law.

#LI-JJ1

#DH1

Quick Apply

Refine Your Search

it support manager jobs in saint paul mn

IT Technical Support Manager

IT Operations and Support Manager

Supervisor IT Technical Support

Service Desk Lead

IT Supervisor - US Bank Stadium - Concessions

NOC Application Assurance Lead - Minnetonka, MN

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for it support manager in saint paul mn

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected