Be the Hub That Keeps Our Service Team Moving
Paape Companies is seeking a highly organized, customer-focused Service Dispatch & Parts/Warehouse Specialist to support our growing service operations team in Mankato.
In this role, you'll serve as the central point of coordination between customers, technicians, vendors, and internal teams. From scheduling service calls and supporting customers to managing inventory and warehouse operations, you'll help ensure our technicians have what they need to deliver exceptional service.
If you enjoy a fast-paced environment, solving problems, staying organized, and helping people, we'd love to hear from you.
What You'll Do
Service Coordination & Customer Support
- Coordinate and schedule service, repair, installation, startup, and warranty work.
- Communicate with customers regarding schedules, updates, and service requests.
- Support technicians and subcontractors by ensuring work assignments are clearly communicated and efficiently organized.
- Monitor open work orders and help keep projects moving toward completion.
- Serve as a primary point of contact for customer inquiries and office communications.
Parts, Inventory & Warehouse Operations
- Manage inventory and coordinate material purchases for service operations.
- Receive, organize, and distribute parts and materials.
- Process warranty claims, returns, and vendor-related issues.
- Maintain company-owned tools and equipment.
- Support shipping, receiving, and warehouse activities.
Administrative Support
- Assist with service proposals, maintenance agreements, and related documentation.
- Process completed work orders and support operational and accounting functions.
- Contribute ideas and improvements that help the team work more efficiently.
What We're Looking For
Required Qualifications
- High school diploma or equivalent
- Strong communication and customer service skills
- Proficiency with Microsoft 365 applications
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to lift up to 50 pounds safely
- Forklift certification, or ability to obtain certification
- DOT medical card, or ability to obtain
Preferred Qualifications
- Associate degree or other Post-Secondary Education
- Experience in dispatching, customer service, logistics, inventory management, warehouse operations, construction, HVAC, or related industries
- Experience using service management or scheduling software
This Role Could Be a Great Fit If You Have Experience In:
- Service dispatch
- HVAC or construction support
- Manufacturing or production coordination
- Logistics and transportation
- Warehouse operations
Join the Paape Team
If you enjoy coordinating people and resources, solving problems, and being part of a team that helps customers succeed, we'd like to meet you.
Apply today and become part of a company that has been serving customers and building relationships for more than 75 years.
Why Paape Companies?
Since 1948, Paape Companies has built a reputation for delivering high-quality HVAC, building automation, energy, and security solutions throughout Southern Minnesota and the surrounding region. What began as a small repair and service company has grown into a trusted industry leader with locations in Mankato and Rochester. We are committed to building lasting relationships with our customers through exceptional service, technical expertise, and the dedication of our employees.
At Paape, you'll join a team that values:
- Customer service
- Accountability
- Teamwork
- Continuous improvement
- Long-term relationships
- Professional growth
Pay: $27.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
