Fluent Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.
We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.
Find out more at www.getfluent.com. Follow us on LinkedIn.
ROLE SUMMARY
As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store, you will help to create the energy and excitement around Fluent products, providing the right solutions and providing the knowledge needed for patients to safely use our products. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with you reviewing a doctors’ recommendation and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.
KEY RESPONSIBILITIES
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Provide exceptional customer service while meeting and/or exceed sales goals.
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Increase dispensary, team and personal sales over a given continuum.
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Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction
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Use available resources efficiently to assess the customer’s health conditions and needs
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Escalate unresolved issues to the appropriate supervisor.
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Assist on deliveries as a Health Educator
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Conduct inventory count and sales reports.
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Record details of each customer interaction and any actions taken
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Follow up on all customer issues requiring additional research
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Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis
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Communicate with Director of Retail Operations, General Manager and/or Customer Service Manager regarding status of issues, as applicable.
QUALIFICATIONS/EXPERIENCE
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Previous experience with customer service desired
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Sales experience
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Working knowledge of MS Office
SKILLS/INTERESTS
Must be a multitasker, with the ability to work on several requests simultaneously without losing focus
Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes
Ability to build good relationships. There will be frequent contact with people, either face to face or by telephone or email
Teamwork- collaborating with others to improve overall standards of work and service
Excellent written and verbal communication skills
Ability to prioritize and integrate a proactive approach to assignments
Sales skills
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.
POSITION TYPE / EXPECTED HOURS OF WORK
This position regularly requires long hours and frequent weekend work.
REQUIRED EDUCATION and EXPERIENCE
One+ years of sales experience
PREFERRED EDUCATION and EXPERIENCE
Dispensary-related experience a plus
ADDITIONAL REQUIREMENTS
Per state law, must be at least 21 years of age.
Must successfully complete a comprehensive background check.
Must be able to pass drug screen
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.
All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.
Please note: Only shortlisted candidates will be contacted.
Keywords: Sales, Dispensary, Retail, Customer Service
