Top 430 Governance manager Jobs in Saint Petersburg Fl

Director, Payee Services
Zelis —Saint Petersburg, FL
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
Senior Manager Data Enablement
Philip Morris International U.S. —Tampa, FL
- $160,000 - $200,000 a year
- Full-time
- Computer Science
- 8 years
- SQL
- Commuter assistance
- Health insurance
Senior Electrical Engineer
Hatch —Tampa, FL
- $165,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Engineering
Data Engineer - MDM
Philip Morris International U.S. —Tampa, FL
- $88,000 - $110,000 a year
- Full-time
- 5 years
- Engineering
- SQL
- Commuter assistance
- Health insurance
Sr. Manager, Security Operations & Governance
Vaco by Highspring —Tampa, FL
- $70 - $80 an hour
- Contract
- Remote
- HIPAA
- 8 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Pharmaceutical Project Manager
Catalent —Saint Petersburg, FL
- Email
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Paid time off
Project Manager - Manufacturing
Siemens Energy —Gibsonton, FL
- Full-time
- Continuous improvement
- US work authorization
- Agile
- Paid holidays
- Health insurance
13d
Senior Data Engineer
Brooksource —Tampa, FL
- $70 - $75 an hour
- Full-time
- Azure
- 6 years
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Senior Development Engineer
Johnson Controls —Tampa, FL
- $100,100 - $150,400 a year
- Up to 50% travel
- Engineering
- 8 years
Quick Apply
12d
Tableau Developer
Vaco by Highspring —Saint Petersburg, FL
- $115,000 - $120,000 a year
- Computer science
- Computer Science
- PMP
- Health insurance
- Dental insurance
Quick Apply
Director of Land Finance
The Minto Group —Tampa, FL
- Full-time
- CPA
- System design
- Office
- Paid time off
- Parental leave
Quick Apply
Contracts Program Manager
Honeywell Aerospace —Clearwater, FL
- Full-time
- Office
- Contracts
- Senior level
Office Manager/Staff Officer - Mid level
Parsons —Tampa, FL
- $103,500 - $181,100 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Paid holidays
Facility Administrator / CEO
SCA Health —Tampa, FL
- $115,000 - $155,000 a year
- Full-time
- Outpatient experience
- Supervising experience
- Bachelor's degree
- Disability insurance
- Health insurance
Senior Manager, Talent Management
The Mosaic Company —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Master's degree
- Paid holidays
- Health insurance
Manager, Learning
The Mosaic Company —Tampa, FL
- Full-time
- Bachelor's degree
- Continuous improvement
- Business Administration
- Paid holidays
- Health insurance
Office Manager / Staff Officer - Mid
Tulk LLC —Tampa, FL
- $108,500 - $130,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Group DR/BCP Program Manager
Webull Financial —Saint Petersburg, FL
- $115,000 - $140,000 a year
- Office
- 3 years
- Continuous improvement
- Commuter assistance
- Paid parental leave
13d
Business Integrity Trade Compliance Senior Manager
PwC —Tampa, FL
- $91,000 - $321,500 a year
- Full-time
- 6 years
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
6d
Community Association Manager
Condominium Associates —Clearwater, FL
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
6d

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Director, Payee Services

Zelis -
Saint Petersburg, FL

Apply Now

Job Details

Full-time

Benefits

Health insurance

Qualifications

Stakeholder engagement
Strategic goal setting
Managing teams in a customer support role
Frontline customer support management
Team development
Vendor relationship management
Data interpretation
Telephone systems
Business operations
Call center management
Cross-functional communication

Full Job Description

Description

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Directs overall call center operations, setting strategic direction and driving performance across multiple regions or business units.

Position Overview:

Zelis is seeking an experienced Call Center Director to lead our Payments Optimization contact center operations. This role is responsible for driving performance across a multi-channel environment, including voice, email, and chat, while delivering a high-quality, consistent customer experience.

The Director will oversee all aspects of operations, including staffing, training, quality, and performance management, and will lead both internal teams and BPO partners. This role requires a strategic leader who can improve efficiency, elevate service delivery, and align operations with business objectives.

Success in this role means advancing the service model through AI, automation, and scalable processes, while building a culture of accountability, continuous improvement, and strong team engagement. This position follows a hybrid schedule, with an expectation to work onsite at the Zelis St. Petersburg office two days per week.

What You’ll Do:

Strategy & Service Model

Define and execute a service strategy across all channels.
Advance the service model through AI, automation, and self-service capabilities.
Forecast demand and set performance targets to improve customer satisfaction and efficiency.

Operations & Performance

Oversee daily operations, ensuring SLAs, quality standards, and regulatory requirements are met.
Optimize staffing, workflows, and resource allocation across channels.
Track and improve KPIs including service levels, productivity, and customer outcomes.

Team Leadership

Lead and develop managers and support teams.
Foster a culture of accountability, engagement, and continuous improvement.
Oversee training to build capabilities across voice and digital channels.

BPO & Vendor Management

Manage BPO partner to ensure performance, quality, and cost efficiency.
Establish clear metrics, governance, and accountability for outsourced operations.

Quality & Customer Experience

Maintain quality assurance programs across all channels.
Drive improvements in first contact resolution, response times, and overall experience.
Use customer insights and data to inform decisions and improvements.

Technology & Innovation

Oversee contact center technologies including telephony, CRM, and workforce tools.
Implement AI-driven solutions such as chatbots and intelligent routing.
Partner with IT to align technology with business needs.

Financial & Cross-Functional Leadership

Manage budget, forecasting, and cost optimization.
Partner across teams to align service delivery with broader business objectives.

What You’ll Bring to Zelis:

Bachelor’s degree or equivalent experience.
15+ years in contact center operations, including 5+ years in leadership.
Demonstrated experience leading multi-channel operations (voice, email, chat), with exposure to BPO/vendor management.
Strong leadership and people management capabilities, with a track record of mentoring, developing, and inspiring high-performing teams.
Proven ability to develop and execute strategic plans, including implementation of AI, automation, or digital service solutions that drive measurable outcomes.
Deep understanding of contact center operations, including workforce management, performance metrics, and quality assurance.
Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions and improve performance.
Excellent communication and interpersonal skills, with the ability to effectively engage stakeholders at all levels of the organization.
Customer-centric mindset with a passion for delivering exceptional service experiences.
Ability to operate effectively in a fast-paced, dynamic environment and adapt to evolving priorities.
Healthcare, insurance, or medical industry experience preferred.
Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Apply Now

Refine Your Search

governance manager jobs in saint petersburg fl

Director, Payee Services

Senior Manager Data Enablement

Senior Electrical Engineer

Data Engineer - MDM

Sr. Manager, Security Operations & Governance

Pharmaceutical Project Manager

Project Manager - Manufacturing

Senior Data Engineer

Senior Development Engineer

Tableau Developer

Director of Land Finance

Contracts Program Manager

Office Manager/Staff Officer - Mid level

Facility Administrator / CEO

Senior Manager, Talent Management

Manager, Learning

Office Manager / Staff Officer - Mid

Group DR/BCP Program Manager

Business Integrity Trade Compliance Senior Manager

Community Association Manager

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