ABOUT NEAMAN PLASTIC SURGERY
Neaman Plastic Surgery is a premier aesthetic, wellness, and medical spa practice dedicated to delivering exceptional patient care and life-changing results. Our Medi Spa & Wellness division offers advanced non-surgical aesthetic treatments and personalized wellness programs designed to help patients look, feel, and live their best.
Our services include injectables, laser treatments, skin rejuvenation, body contouring, hormone optimization, medical weight loss, IV therapy, peptide therapies, longevity-focused therapies, skincare programs, and other advanced aesthetic and wellness services.
We are committed to providing a luxury patient experience while helping patients achieve their aesthetic, wellness, and personal goals through exceptional care, education, and service.
WHY YOU'LL LOVE WORKING HERE
If you thrive on building meaningful relationships, helping people feel confident, and working in a fast-paced luxury medical environment, this is an opportunity to build a rewarding career while making a meaningful impact on patients' lives. We're looking for someone energized by consultative sales, motivated by exceeding goals, and passionate about aesthetics, wellness, and delivering an exceptional patient experience.
POSITION SUMMARY
The Aesthetic & Wellness Sales Consultant is responsible for converting prospective patient inquiries into consultations, memberships, and treatment plans while delivering an exceptional concierge-level patient experience. This individual serves as the primary point of contact for Medical Spa and Wellness patients, guiding them through every step of the decision-making process with professionalism, empathy, and expertise.
ESSENTIAL RESPONSIBILITIES
Lead Management & Sales
- Respond promptly to all incoming phone calls, text messages, website inquiries, social media messages, referrals, and lead submissions.
- Build rapport and establish trust with prospective patients.
- Conduct consultative conversations to understand patient goals, motivations, concerns, timelines, and treatment interests.
- Educate patients regarding Medi Spa and Wellness services, treatment options, memberships, and available packages.
- Explain the patient journey, consultation process, treatment expectations, maintenance recommendations, and timelines within established practice guidelines.
- Guide patients through treatment recommendations while helping them feel informed and confident in their decisions.
- Convert qualified inquiries into scheduled consultations and appointments.
- Convert consultations into treatment plan enrollments, memberships, package purchases, and service bookings.
- Increase membership enrollment, patient retention, and recurring revenue.
- Overcome objections while maintaining a personalized, relationship-focused approach.
- Conduct proactive follow-up with new leads, consultation patients, inactive patients, and previous inquiries.
- Reactivate dormant leads and encourage patients to return for recommended maintenance treatments.
- Maintain accurate lead documentation and communication records within practice systems.
Patient Qualification & Financial Consultation
- Conduct comprehensive lead qualification conversations with prospective patients.
- Assess patient goals, treatment interests, expectations, and desired timelines.
- Determine whether prospective patients are appropriate candidates based on established practice guidelines.
- Educate patients regarding anticipated investment ranges for treatments, memberships, and wellness programs.
- Discuss financing options and payment solutions offered by the practice.
- Assist patients with financing applications and prequalification through approved financing partners.
- Review financing approvals and eligibility information in accordance with company policies.
- Assess financial readiness before scheduling consultations when appropriate.
- Schedule patients with the appropriate provider, service line, and appointment type.
- Help reduce non-qualified consultations while improving consultation conversion rates.
- Maintain detailed documentation regarding financing status, patient goals, and qualification outcomes.
Luxury Patient Experience
- Deliver exceptional customer service and a luxury patient experience with every interaction.
- Ensure patients feel welcomed, heard, respected, educated, and supported.
- Demonstrate empathy, professionalism, emotional intelligence, and active listening.
- Represent the Neaman Plastic Surgery brand with enthusiasm and professionalism.
- Maintain concierge-level communication throughout every stage of the patient journey.
- Create a five-star patient experience that encourages long-term loyalty and referrals.
MEDI SPA & WELLNESS KNOWLEDGE
Develop and maintain working knowledge of all Medi Spa and Wellness services, including:
Injectable Treatments
- Botox
- Dysport
- Dermal Fillers
- Biostimulators
- Lip Enhancement
- Facial Balancing
Skin Rejuvenation
- Microneedling
- RF Microneedling
- Laser Skin Rejuvenation
- IPL Treatments
- Chemical Peels
- Medical Facials
- Acne Treatments
- Pigmentation Treatments
- Scar Revision
- Medical-Grade Skincare Programs
Body Contouring & Aesthetic Services
- Body Contouring Treatments
- Skin Tightening
- Cellulite Reduction
- Fat Reduction Technologies
Wellness Services
- Medical Weight Loss Programs
- Hormone Replacement Therapy
- Hormone Optimization
- Testosterone Replacement Therapy
- Peptide Therapies
- IV Therapy
- Sexual Wellness Treatments
- Shockwave Therapy
- Longevity & Preventative Wellness Programs
- Direct Primary Care (DPC) Membership
ADMINISTRATIVE RESPONSIBILITIES
- Schedule consultations and treatment appointments accurately.
- Maintain detailed documentation within EMR, CRM, and practice management systems.
- Track lead activity, follow-up communication, treatment acceptance, and conversion outcomes.
- Coordinate ongoing communication with providers and clinical staff.
- Ensure proper routing and scheduling of patient inquiries.
- Maintain confidentiality and compliance with HIPAA and applicable privacy regulations.
- Support department reporting and sales performance metrics.
SPECIAL PROJECTS
During periods of lower call and lead volume, the Aesthetic & Wellness Sales Consultant will assist with projects including:
- Lead reactivation campaigns
- CRM updates and maintenance
- Membership growth initiatives
- Patient retention campaigns
- Treatment plan follow-up
- Marketing support
- Community outreach initiatives
- Sales process improvement projects
- Data entry and reporting
- Other duties as assigned
KEY PERFORMANCE INDICATORS
- Speed-to-lead response time
- Lead-to-consultation conversion rate
- Consultation-to-treatment conversion rate
- Membership enrollment and retention
- Treatment package sales
- Patient retention and rebooking
- Outbound follow-up activity
- Financing application completion
- CRM and EMR documentation accuracy
- Patient satisfaction and communication quality
QUALIFICATIONS
Required
- Minimum three (3) years of demonstrated sales experience.
- Proven success converting leads into consultations, appointments, memberships, or sales.
- Exceptional verbal and written communication skills.
- Strong consultative selling and relationship-building abilities.
- Comfortable discussing pricing, financing, memberships, and treatment investments.
- Strong customer service skills.
- Ability to work independently in both remote and in-person environments.
- Excellent organizational and time management skills.
- Strong emotional intelligence and active listening skills.
- Ability to learn complex aesthetic and wellness concepts.
- Proficiency with CRM, EMR, and practice management software.
Preferred
- Experience in medical aesthetics, wellness, cosmetic medicine, hospitality, luxury retail, or elective healthcare.
- Experience with patient financing platforms.
- Experience selling memberships and treatment plans.
- Experience with consultative sales methodologies.
- Bilingual (English/Spanish) preferred.
WHAT MAKES YOU SUCCESSFUL IN THIS ROLE
The ideal candidate is passionate about aesthetics and wellness, genuinely enjoys helping people, and thrives in a consultative sales environment. Success in this role comes from building meaningful relationships, earning patient trust, and consistently delivering an exceptional luxury experience.
Within your first year, you will:
- Build strong relationships with prospective and existing patients, becoming a trusted resource for their aesthetic and wellness goals.
- Consistently convert qualified inquiries into consultations, memberships, treatment plans, and ongoing patient relationships.
- Help grow our membership programs while increasing patient retention and long-term loyalty.
- Deliver a concierge-level patient experience that generates five-star reviews, referrals, and repeat business.
- Develop a comprehensive understanding of our Medi Spa and Wellness services, allowing you to confidently educate patients and guide them toward appropriate treatment options.
- Be highly coachable, eager to learn, and committed to continuous personal and professional growth.
- Demonstrate a self-motivated, results-driven mindset while balancing sales performance with exceptional patient care.
- Excel at consultative selling by listening first, asking thoughtful questions, understanding patient goals, and recommending personalized solutions rather than using high-pressure sales tactics.
- Communicate professionally and confidently while comfortably discussing treatment investments, memberships, financing options, and payment solutions.
- Represent Neaman Plastic Surgery with professionalism, emotional intelligence, adaptability, and enthusiasm in every patient interaction.
CLOSING
If you're passionate about aesthetics, wellness, helping people look and feel their best, and building meaningful relationships through consultative sales, we'd love to meet you. Join a growing practice where your success directly impacts the lives of our patients while offering exceptional opportunities for professional growth.
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
