Join our Intellectual and Developmental Disability services Leadership Team as our Specialized Services Program Manager to make a meaningful impact on the lives of individuals in our community! We are looking for a passionate leader to oversee and support several of the program's smaller teams including but not limited to: Abuse Investigation, Eligibility, Oregon Needs Assessment, Designated Referral Contact, Quality Assurance, DD admin and DD processing. The ideal candidate will demonstrate strength-based leadership skills, outcomes-based collaboration, excellent time management, strong verbal and written communication, and good critical thinking skills. They will preferably have prior experience with, and knowledge of, Oregon's Developmental Disability service system. This position will directly supervise a team of Clinical Supervisors. If you're an experienced leader with the expertise to drive positive change, we invite you to apply!
GENERAL STATEMENT OF DUTIES
Provides leadership and manages the planning, development, support and delivery of efficient and high-quality human services with a broad scope of authority and responsibilities within multiple small to mid-size related service areas or one or more large programs. Responsibilities include supervision of other supervisory staff, program staff as well as financial and operational performance of the service(s) and program(s).
SUPERVISION RECEIVED
Works under the general supervision of a Health Department Division Director who assigns and oversees work, establishes goals and reviews results obtained for overall effectiveness and for meeting department and county objectives.
SUPERVISION EXERCISED
Exercises full supervision for supervisory, professional, technical and support staff. May also supervise interns and volunteers.
This position is expected to provide oversight and support for specialized Community Developmental Disability Program (CDDP) functions including Adult Abuse investigations, Eligibility, Assessment, QA, DD Processing and DD Management Analysts.
Program Development & Management:
Provide program development and management/oversight of a diverse group of programs and teams. Program oversight includes the details of the programs, including contracts and deliverables, and the goals, values, and objectives of the programs, to ensure high-quality service delivery.
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Develop performance management systems and set metric benchmarks to ensure accountability and monitor program effectiveness and efficiency.
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Develop, implement, and ensure agency policies and procedures.
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Execute action plans to address departmental priorities, goals, and objectives.
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Analyze complex, sensitive issues and situations; identify and implement solutions that support the division's priorities, goals, and policies.
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Manage complex, highly visible, and time-sensitive projects. Strategically problem solve; identify quality gaps, set quality outcome measures and benchmarks, design/implement/monitor/modify operational plans to achieve desired outcomes.
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Serve as a policy advisor to executive leadership to formulate recommendations, policy decisions and strategic action plans, and participate in long-range agency planning and development.
Leadership:
Provide leadership to members of the IDD Leadership Team and staff. Leadership includes adherence to department mission, values and policies, with a focus on staff and supervisor development and high-quality service provision. Leadership occurs both by action and example.
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Use best practices to develop, empower, and support employees and supervisors. Create and reinforce a positive workplace culture, engage supervisors and staff to evaluate the needs of the workforce and provide professional development opportunities.
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Model to supervisors and support supervisors to prioritize, assign, review, and give feedback to employees about their work; provide guidance to employees on their assigned job duties; delegate work to enhance employee growth, success, and sense of achievement; coach new and seasoned employees to increase their knowledge and skills; facilitate conflict resolution.
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Coach and support new supervisors to build leadership skills and confidence that enhances the program and organizational culture. Review supervisors work for completeness, accuracy, quality, and quantity.
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Provide regular feedback on performance to supervisors and their employees. Use reports and data to provide transparent, data-driven feedback on outcomes and performance measures. Assist the supervisors to use data in a similar way with their teams.
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Conduct regular meetings with supervisors to assign priorities, discuss work progress and operational policy direction.
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Partner with the Human Resources Department to assure that appropriate and timely actions are taken to maintain and support employees through equal opportunity recruitment, hiring, merit reviews, resolving grievances, progressive discipline, training, and providing a safe and supportive work environment. Investigate and respond to employee relations issues; maintain knowledge of collective bargaining agreements and laws/rules/policies that govern personnel matters.
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Promote respect, cultural competency, positive work environment, healthy conflict resolution and support cooperative relationships within the program, department, county and community.
Community partnerships:
An IDD Program Manager is responsible to build and maintain collaborative community partner relationships with key stakeholders.
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Represent Marion County at IDD AOCMHP, DD Program Manager and other statewide meetings.
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Represent Marion County Health & Human Services by participating in meetings, committees, and Board sessions as assigned.
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Program development opportunities should include input and opportunities for collaboration with community partners.
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Create regular opportunities to identify existing strengths and gaps in existing service delivery system.
Budget, Contract and Grant Management:
Provide expertise, oversight and support of grant applications and implementation, contracts, and budget, including required outcomes.
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Responsible for financial and compliance management, including budget development; revenue and expenditure monitoring; unit cost of service; client fees determination; contracts/grants compliance; services reports; developing proposals; contract monitoring.
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Reviews and approves expenditure up to a certain threshold.
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Actively participates in any strategic planning for the budget process.
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Monitor eXPRS encounters and payments.
Other duties as assigned by your supervisor/manager.
Response Level 1: In the event of an emergency, employee makes reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be required to work an extended or flexible schedule. Due to regular assignment employee may be assigned a leadership role in the provision of essential services or response functions. Staff at this response level must complete Incident Command System 100, 700, 200, and 800 on-line or in-person training.
EXPERIENCE AND TRAINING
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Bachelor's degree in a specific, professional field related to the position and seven years of responsible, professional experience in the field related to the position, including three years in a supervisory capacity; OR
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Master's degree in a specific, professional field related to the position, and five years of responsible, professional experience in the field related to the position, including three years in a supervisory capacity; OR
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Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
SPECIAL REQUIREMENTS
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24-Hour Response. Must be available to perform response duties during an emergency. This classification is essential; a department may designate positions to work during emergencies or business closures to meet operational requirements, ensure health and safety, and protect people and property.
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Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: http://apps.co.marion.or.us/APAP/.
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The finalist for this position will be required to pass a criminal history background check, may include finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.
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This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
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Additional Requirements. Specific recruitment may require specialized experience, education, certification, training, or licensing, with time-sensitive expectations (e.g. CADC, QMHA and/or QMHP).
This is a full-time job, which is not eligible for overtime.
This assignment is not represented by a union.
Typical Work Hours: Monday through Friday, 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department and program.
KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge of principles, methods and techniques of designated health service fields, related to mental health, behavioral health, addictions, developmental or intellectual disabilities. Including principles and practices in treatment, service delivery, research methodologies, data collection and statistical analysis.
Thorough knowledge of principles in related health services; State of Oregon Administrative Rules related to specialized health service areas; public health administration; health integration practices; supervision and performance management; leadership, wellness, team dynamics and staff development; program planning and budgeting, fiscal management; organizational processes and design; budget and grant preparation and administration; care coordination and recovery-based treatments.
Skills to negotiate, compromise, facilitate, problem solve and provide conflict resolution; coach, mentor and train individuals and teams; develop and implement policies and procedures; effectively communicate both orally and in writing.
Abilities to perform independently in a fast paced, team based environment; effectively provide leadership, guidance and delegate to individuals and teams; lead and supervise other supervisory staff; interpret and apply pertinent provisions of federal, state and county statues, rules and regulations related to the program services overseen; oversee service planning, coordination, utilization of resources, promote intended goals and outcomes; direct continuous quality improvement efforts; establish and maintain effective working relationships with employees countywide, clients, government agencies, community groups/partners, and the public.
PHYSICAL REQUIREMENTS
Drives a motor vehicle in the performance of duties; stands; sits; moves about the work area; operates a computer; climbs stairs; lifts up to 20 lbs.; pushes/pulls/moves carts weighing up to 20 lbs.; carries items weighing up to 20 lbs. for up to 300 feet; rapid-mental/hand/eye coordination; speaks with a clear and audible voice; sees using depth perception; reads a 12 pt. font; distinguishes colors and shades; hears a normal speech level; uses office chemicals such as toner; may be exposed to cold, heat, uneven areas, and wet areas.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Student Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your student loan eligibility should be directed to your loan servicer or the US Department of Education.
VISA SPONSORSHIP
Marion County does not offer VISA sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. Marion County is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
VETERANS’ PREFERENCE
Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE
- One of the following:
- MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
- Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
- Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
- In addition to one of the above documents, Disabled Veterans must also submit one of the following:
- A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
- Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Applicants with a disability may request reasonable accommodation, through Human Resources, in any step of the process to assist them in demonstrating their qualifications to perform the duties of the position for which they are applying. Please e-mail Human Resources if you wish to request an accommodation.
