Top 4 Technical support analyst Jobs in Salem, Or

Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
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Infrastructure Technician II
GT Independence —Salem, OR
As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens…
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11d
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Albany, OR
Ability to communicate technical information to both technical and non-technical personnel. Act as a first level problem identification and resolution resource,…
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
Track incidents, service requests, and assets using ITSM and asset management tools. Experience with ITSM tools (ServiceNow or similar) and asset tracking…

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Help Desk Analyst

Software Technology Inc -
Salem, OR

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Job Details

Qualifications

Customer communication

Full Job Description

Job Title: Help Desk Analyst I
Location: Salem, Oregon 97301
Duration: Long Term

Job Description:

Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
Requests additional information to ensure that problems are fully understood and that customers feel heard.
Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
Provides subject matter expertise, serving as a willing source of knowledge and a change champion.

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Help Desk Analyst

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