Top 2923 Experience manager Jobs in Salem, Va

DIRECTOR OF CUSTOMER EXPERIENCE
FOOT LEVELERS LTD —Roanoke, VA
- $100,000 - $150,000 a year
- Full-time
- Analysis skills
- Organizational skills
- Senior level
Quick Apply
4d
Regional Business Office Manager
MFA Consulting —Roanoke, VA
- $75,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Experience Manager
Derek Wiley Agency, Inc. —Salem, VA
- $40,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
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Labor Management Specialist
Harmony Senior Services —Roanoke, VA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- PMP
- Health savings account
- Health insurance
Quick Apply
Resource Coordinator
Brown Edwards —Roanoke, VA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Health savings account
Administrative Assistant
Corning —Christiansburg, VA
- $62,786 - $86,332 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Organizational skills
- Paid parental leave
- Disability insurance
Office Manager
Roanoke Dental Center —Roanoke, VA
- $25 - $30 an hour
- Full-time
- Dental office
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
13d
Property Manager in Roanoke
Next Properties —Roanoke, VA
- $60 - $200 a week
- Part-time
- High school diploma or GED
- Driver's License
- Driving
Quick Apply
8d
Rental Car Manager
Southern Auto Group —Roanoke, VA
- $60,000 - $75,000 a year
- Clean driving record
- Computer literacy
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
2d
SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA
Crothall Healthcare —Roanoke, VA
- $70,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
Communications Manager
Virginia Tech —Blacksburg, VA
- $68,000 - $73,000 a year
- Full-time
- Mid-level
- Master's degree
- University
2d
Category Manager
US Foods, Inc. —Roanoke, VA
- $75,000 - $120,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Merchandising
- Employee stock purchase plan
- Disability insurance
4d
Human Resources Coordinator
LewisGale Medical Center —Salem, VA
- $24.51 - $36.53 an hour
- Full-time
- 1 year
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Dispatcher / Trip Coordinator
Zūm —Roanoke, VA
- $30 - $33 an hour
- Full-time
- School experience
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Community Manager
Asset Living —Roanoke, VA
- $72,000 - $79,500 a year
- Overtime
- Mid-level
- Ability to climb stairs
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Event Manager
Virginia Tech —Blacksburg, VA
- Weekends as needed
- Hybrid work
- Mid-level
- University
- Bachelor's degree
Branch Manager
QXO —Roanoke, VA
- $71,460 - $106,812 a year
- Full-time
- Spanish
- Data analysis skills
- Mid-level
- Paid training
- Health insurance
Office Manager
Virginia Tech —Blacksburg, VA
- $45,000 - $50,000 a year
- Overtime
- Microsoft Outlook
- Word processing
- Mid-level
- Health insurance
- Tuition reimbursement
10d
General Manager
Hyatt Studios —Blacksburg, VA
- $85,000 - $95,000 a year
- Full-time
- Computer literacy
- Mid-level
- Hotel
- Health savings account
- Health insurance
Quick Apply
7d
Property Manager-Roanoke $65-$75K
Greenbrier Management —Roanoke, VA
- Full-time
- Pass drug screening
- Mid-level
- Office
Quick Apply
9d

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DIRECTOR OF CUSTOMER EXPERIENCE

FOOT LEVELERS LTD -
Roanoke, VA

Quick Apply

Job Details

Full-time
$100,000 - $150,000 a year
4 days ago

Qualifications

Customer communication

Full Job Description

Foot Levelers is looking for a Director of Customer Experience to lead and evolve how we serve, support, and grow our customers.

This is a strategic, operational, and people-focused leadership role with responsibility across Customer Service, Inside & Outside Sales, and Technical Support. You'll work with a high-performing Customer Experience organization by bringing together the right people, processes, technology, training, and data.

We're looking for a leader who can deliver an outstanding customer experience today while helping us build what's next. You'll modernize how our teams work through smarter processes, automation, AI-enabled tools, knowledge management, analytics, and structured training—all while keeping our commitment to Love and Service at the center of the customer experience.

What You'll Lead

Customer Experience Strategy & Leadership

Lead and develop Customer Service, Sales, and Technical Support teams and their leaders.
Create an environment of accountability, development, collaboration, and high performance.
Partner with senior leadership to align Customer Experience priorities, policies, systems, and practices with broader business objectives.
Maintain a strong connection to our customers through calls, events, seminars, and time in the field.
Translate customer and employee insights into meaningful improvements across the organization.

Technology, AI & Innovation

Own and continuously improve the Customer Experience technology ecosystem.
Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call-recording, quality-assurance, workforce-management, and customer-communication technologies.
Identify opportunities to automate routine work and simplify employee workflows.
Evaluate and implement AI-enabled capabilities such as virtual agents, agent-assist tools, automated communications, knowledge retrieval, interaction summarization, and workflow automation.
Lead adoption and change management as new technologies and processes are introduced.

Training, Coaching & Team Development

Build and own a comprehensive Customer Experience training and development program.
Establish structured onboarding and role-based training for new employees.
Develop ongoing product, sales, service, systems, and technical education.
Establish effective call coaching, quality calibration, scripting, objection handling, knowledge checks, and certification programs.
Create repeatable resources and documentation that make knowledge easy to find and share.
Measure the impact of training through employee performance and customer outcomes.

Customer Growth & Engagement

Develop proactive strategies to get, keep, and grow customers.
Partner with Sales, Marketing, and Growth on customer onboarding, first-purchase follow-up, reorder, reactivation, cross-sell, retention, and outbound engagement programs.
Use customer segmentation to develop appropriate service and outreach strategies.
Help Customer Experience teams identify opportunities to deepen relationships and increase customer utilization of Foot Levelers products, technology, programs, and resources.
Ensure customer programs and promotional initiatives are executed effectively and deliver a strong customer experience.

Data, Performance & Continuous Improvement

Establish and maintain a Customer Experience scorecard with clearly defined KPIs.
Use customer, sales, employee, and operational data to identify trends, opportunities, performance gaps, and root causes.
Track measures such as customer satisfaction, response time, service level, first-contact resolution, call quality, conversion, reorder behavior, retention, reactivation, productivity, revenue influence, and training effectiveness.
Develop and maintain Standard Operating Procedures for core Customer Experience processes.
Continuously simplify workflows, reduce manual work, and eliminate customer friction.

What You'll Bring

Demonstrated leadership experience in Customer Experience, Customer Service, Contact Center, Inside Sales, Technical Support, or a related customer-facing organization.
Experience leading and developing both frontline employees and supervisors/managers.
Strong ERP and CRM experience; NetSuite experience is strongly preferred.
Experience managing modern contact-center technologies such as telephony, IVR, ticketing/case management, call recording, quality assurance, workforce management, and knowledge management.
Experience implementing technology and leading process improvement initiatives.
Practical experience with automation, conversational AI, virtual agents, agent-assist tools, or other AI-enabled Customer Experience technologies is strongly preferred.
Demonstrated experience building onboarding, training, coaching, and professional-development programs.
Strong understanding of customer lifecycle management, retention, reactivation, and growth strategies.
Strong analytical skills and experience leading teams through KPIs, dashboards, and performance metrics.
Experience with EOS or a comparable organizational accountability framework is preferred.
Strong change-management skills and the ability to drive adoption of new processes and technologies.
Exceptional written, verbal, presentation, and interpersonal communication skills.
A collaborative, high-energy leadership style and the ability to manage multiple priorities in a fast-moving environment.

Quick Apply

Refine Your Search

experience manager jobs in salem, va

DIRECTOR OF CUSTOMER EXPERIENCE

Regional Business Office Manager

Customer Experience Manager

Labor Management Specialist

Resource Coordinator

Administrative Assistant

Office Manager

Property Manager in Roanoke

Rental Car Manager

SYSTEM PATIENT EXPERIENCE MANAGER, Roanoke, VA

Communications Manager

Category Manager

Human Resources Coordinator

Dispatcher / Trip Coordinator

Community Manager

Event Manager

Branch Manager

Office Manager

General Manager

Property Manager-Roanoke $65-$75K

I want to receive the latest job alert for experience manager in salem, va

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