Top 1 Hampton inn Jobs in Salem, Va

Hotel Sales Coordinator
Hampton Inn by Hilton —Christiansburg, VA
- From $17 an hour
- Full-time
- Background check
- Mid-level
- Hotel
- Health insurance
- Dental insurance
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Hotel Sales Coordinator

Hampton Inn by Hilton -
Christiansburg, VA

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Serving clients
In-person customer service
Employee relationship building
Managing projects

Full Job Description

Hampton Inn & Suites Jacksonville Deerwood Park

4415 Southside Blvd

Jacksonville, Florida 32216

Position Summary

The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales. This position will also be responsible for event/meeting organization, including event orders and meeting/banquet space set-up and operations.

Responsibilities

Guest Service

Projecting a professional image of the hotel (dress, appearance, hygiene, etc.)
Has a friendly, personable style with guests. Anticipates customer needs before they ask.
Responding promptly and following through on guest concerns in an effective and friendly manner
Maintaining professionalism with regard to written correspondence and telephone etiquette for self and sales department
Knowledgeable of and performs wells on all company shopping and telemonitoring programs

Technical Knowledge

Conducting direct selling activities in accordance with assigned sales activity and room night production goals
Knowledgeable of and practices effective telemarketing
Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing.”
Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.
Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.
Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.
Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc.
Ability to assist and backup front desk, including checking a guest in or out of the hotel
Knowledgeable in billing and credit policies and procedures
Processing incoming and outgoing mail and other correspondence, preparing sales kits and presentation folders
Compiling weekly and monthly reports as required by the Director of Sales

Sales Operation

Preparing sales contracts and proposals, maintaining accurate sales files, preparing and distributing correspondence to clients within hotel staff, and maintaining trace system
Coordinating rooming lists with the front desk team members
Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.
Ensuring that the hotel maintains appropriate inventory levels of collateral materials and promotional supplies
Conducting both scheduled and unscheduled site inspections
Performing telemarketing calls as assigned
Conducting effective sales calls in accordance with assigned direct solicitation goals
Monitoring and maintaining meeting room schedule of events
Attending all scheduled BEO meetings and post conference meetings as needed
Ability to effectively communicate with a team to perform all duties associated with contracts for meetings, events, conferences, and dinners; including, but not limited to, set-up, serving, break-down, and cleaning.
Ensuring all set-ups of events are as outlined on event order
Communicating and obtaining authorization by the decision maker listed on the BEO or by the Director of Sales for any deviation to an event order
Ensuring all equipment needed to execute a meeting or event is available; including, but not limited to, AV, linen, office supplies, meeting supplies, etc. as outlined on the event order
Ensuring group rooms control log is current and effectively utilized; ensuring the meeting/function room is current and meeting space is effectively utilized

Marketing/Business Planning

Contributing to the achievement of department objectives as communicated by the Director of Sales/General Manager
Compiling all weekly and monthly reports accurately and timely
Effectively conducting market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Manager
Contributing to the creation and implementation of the 30-60-90 day action plans

Community Relations

Maintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce as directed by the Direct of Sales.
Participating in community activities, employee activities, and guest events as directed by the Director of Sales

Human Resources Management

Treating peers and supervisors with respect and maintaining a positive work environment. Supporting and promoting teamwork and setting a positive example
Continually supporting and promoting Quality Oil Company’s Core Ideology, history, culture, and growth
Participating in relevant orientation programs, service skills training, telemarketing courses, etc. Taking responsibility for own training and career development.
Attending and actively contributing in weekly sales meetings

Inter-Departmental Relations

Coordinating and maintaining effective relations with other department in the hotel to promote excellent guest service
Is aware of all departments’ roles and responsibilities. Coordinating with other departments on joint tasks as they relate to sales, particularly the front office.

Requirements

Prior sales and/or administrative experience is preferred
Prior hospitality experience is a plus
Prior event/meeting/conference experience is a plus
Strong initiative and work ethic
Strong multitasking and organizational skills
Punctual , reliable, and regular attendance
Strong attention to detail
Customer-service oriented
Ability to work in a fast-paced environment
Excellent communication skills – verbal and written
Excellent interpersonal skills
Excellent time and project management skills
Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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