Neuropathy Patient Care Specialist
Balance Wellspace Integrative Medicine – Roanoke, VA & Christiansburg, VA
$22.00–$26.00 per hour
Full-Time or Part-Time | In Person | Monday–Thursday
Help Patients Reclaim Function, Confidence & Quality of Life
At Balance Wellspace Integrative Medicine, we work with patients who often feel like they've run out of options.
Many are living with peripheral neuropathy, chronic pain, spinal conditions, balance problems, mobility limitations, and other chronic conditions that have significantly affected their independence and quality of life.
Our approach looks beyond symptoms alone. We believe meaningful improvement often requires addressing the bigger picture - including treatment, movement, nutrition, lifestyle, metabolic health, and the patient's own participation in the process.
We're looking for a Neuropathy Patient Care Specialist who genuinely connects with that philosophy and wants to play an important role in helping patients get their lives back.
This position works primarily, though not exclusively, with older adults. Many of our patients have been struggling for years. They need someone who is kind and patient, but they also need someone who is observant, intelligent, resourceful, and willing to hold them respectfully accountable.
You do not need to come to us knowing our equipment or treatment systems. We can teach those.
What we're looking for is harder to teach: empathy, curiosity, clear communication, critical thinking, good judgment, reliability, and the ability to genuinely connect with people.
This is not a passive "put the patient on a machine and walk away" position.
We need someone who listens, observes, thinks, educates, encourages, documents, problem-solves, and cares whether the patient is progressing.
What You'll Do
Neuropathy & Advanced Therapy Care
You'll work closely with patients throughout their neuropathy and advanced therapy programs.
Responsibilities include:
- Administering therapies such as Sanexas, shockwave, and other treatment modalities according to established protocols. Training is provided.
- Preparing patients for treatment and helping them understand what to expect.
- Monitoring patient comfort, treatment tolerance, symptoms, and response.
- Paying attention to changes from visit to visit—including pain, swelling/edema, sensitivity, balance, mobility, function, and treatment tolerance.
- Asking appropriate questions when something has changed rather than automatically repeating what was done at the previous visit.
- Applying established treatment protocols as trained and understanding when additional guidance is needed.
- Recognizing when a patient's presentation or response requires provider input and escalating concerns appropriately.
- Communicating meaningful observations and changes to the clinical team.
- Completing clear, timely, and accurate documentation of treatments, patient responses, progress, and concerns.
The equipment is teachable.
What matters is having someone who can learn the why behind what they're doing, pay attention to the patient in front of them, and recognize when something isn't going according to plan.
Patient Education, Nutrition & Root-Cause Support
Our patients' outcomes depend on more than what happens during their appointments.
Nutrition, movement, exercise, lifestyle habits, and follow-through at home are important parts of our integrative, root-cause approach.
You will:
- Reinforce provider-approved nutrition and anti-inflammatory lifestyle recommendations.
- Help patients understand how daily choices can influence their health, function, inflammation, and recovery.
- Translate recommendations into practical, understandable information patients can actually use.
- Support patients in implementing nutrition and lifestyle changes within their established care plan.
- Reinforce prescribed home exercises, balance activities, movement, and recovery strategies.
- Ask about follow-through at subsequent visits rather than assuming recommendations are being followed.
- Identify barriers when patients are struggling and help them problem-solve realistic ways to improve consistency.
- Continue developing your knowledge of nutrition, lifestyle, and integrative approaches to health.
You do not need to be a registered dietitian or nutritionist for this position. However, some existing knowledge, experience, or meaningful interest in nutrition and healthy lifestyle behaviors is important. We want someone who is curious about whole-person health and genuinely interested in continuing to learn.
Coaching, Encouragement & Accountability
Many of our patients have been dealing with their conditions for years. Progress isn't always linear, and changing long-standing habits isn't always easy.
Your ability to build trust while still holding patients accountable is a major part of this position.
You will:
- Build genuine relationships with patients.
- Listen carefully to what patients are actually telling you.
- Ask thoughtful follow-up questions when something doesn't make sense or progress has stalled.
- Encourage patients through setbacks and longer treatment journeys.
- Help patients recognize progress they may not see themselves.
- Identify barriers that may be interfering with success.
- Have kind but direct conversations when patients aren't following through with recommendations.
- Help patients take ownership of the things within their control.
- Know when encouragement is needed—and when a respectful course correction is needed.
We believe you can be empathetic without being passive.
The right person can understand why someone is struggling without making excuses for them. They can listen without judging and then help the patient determine what needs to change.
Clear Patient Communication Is Essential
Because this role works primarily with older adults, clear, patient, and effective communication is an essential part of the job.
Some patients may have hearing difficulties, need additional time to process information, feel anxious about their condition, or simply need information explained differently.
You must be able to:
- Communicate clearly and effectively so patients can readily understand instructions, education, and safety information.
- Adjust your pace, volume, terminology, and communication style based on the individual patient.
- Explain treatment, nutrition, exercise, and health information in simple, understandable language without talking down to patients.
- Listen carefully and accurately understand patients' questions, symptoms, and concerns.
- Recognize when someone hasn't understood you and find another way to explain it.
- Remain patient when someone needs additional time, repetition, or reassurance.
- Confirm understanding rather than simply assuming the patient understood.
- Communicate observations and concerns clearly with providers and other members of the clinical team.
The ability to communicate clearly and be readily understood by our patient population is an essential function of this position.
Balance, Exercise & Rehabilitation Support
This position primarily supports our neuropathy and advanced therapy patients but will also assist our rehabilitation team when needed.
Responsibilities may include:
- Guiding patients through assigned balance and rehabilitation exercises.
- Monitoring technique, tolerance, safety, and patient response.
- Reinforcing home exercise recommendations.
- Helping patients safely progress through established exercise programs as directed.
- Cross-covering the rehabilitation area when needed.
- Supporting patient flow and continuity of care between departments.
Who We're Looking For
There isn't one perfect résumé for this position.
We care tremendously about how you think, how you communicate, how you treat people, how you respond to feedback, and whether you take ownership of your work.
You may be a great fit if you are:
- Kind, patient, and empathetic. You genuinely enjoy helping people and can meet patients where they are.
- An exceptional communicator. You speak clearly, listen carefully, and can adapt your communication so the person in front of you understands.
- A strong listener. You pay attention instead of simply waiting for your turn to speak.
- Smart and curious. You want to understand why rather than simply memorizing steps.
- Observant. You notice when something has changed and don't ignore it because "that's what we did last time."
- Resourceful. When something isn't working, you gather information, ask questions, and seek the appropriate solution.
- Interested in nutrition and whole-person health. You have some foundational knowledge and genuinely want to continue learning.
- Aligned with an integrative, root-cause philosophy. You're interested in factors that contribute to a patient's health rather than focusing exclusively on symptoms.
- Comfortable with accountability. You can be compassionate while still having direct conversations about follow-through.
- A good educator. You can make complicated information understandable and actionable.
- Coachable. You receive feedback well and change your approach when needed.
- Adaptable. You can pivot when a patient's presentation, needs, or the flow of the day changes.
- Highly dependable. Patients and teammates can count on you.
- Detail-oriented. Documentation, communication, and follow-through don't fall through the cracks.
- Calm under pressure. When something unexpected happens, you gather information and involve the appropriate team member rather than ignoring it or becoming overwhelmed.
- Comfortable working independently. You don't need someone constantly reminding you what needs to be done.
- Team-oriented. You're willing to step in where needed and understand that excellent patient care requires collaboration.
What Backgrounds Could Be a Good Fit?
There isn't one specific credential required to be successful in this position.
Strong candidates might come from backgrounds such as:
- Medical Assistant (MA)
- Rehabilitation Technician or Therapy Aide
- Chiropractic Assistant
- Exercise Science / Exercise Physiology
- Kinesiology
- Athletic Training
- Physical Therapy or Occupational Therapy support roles
- Health, Nutrition, or Wellness Coaching
- Functional or Integrative Medicine
- Fitness or corrective exercise
- Other hands-on healthcare, rehabilitation, patient care, or wellness environments
Previous neuropathy or advanced modality experience is not required.
We would rather hire an intelligent, compassionate, highly coachable person and teach them our systems than hire someone with technical experience who doesn't connect with patients, think critically, or take ownership of their work.
Experience working with older adults, chronic pain, neuropathy, rehabilitation, nutrition, patient education, or behavior-change coaching is especially valuable.
Working at Both Balance Wellspace Locations
This position supports both our Roanoke and Christiansburg offices.
Candidates must have reliable transportation and be willing and able to work at either location based on the scheduled needs of the practice.
We value flexibility and teamwork. While schedules are planned, the right person understands that supporting patients and teammates across both locations is part of this role.
This Probably Isn't the Right Position for You If You...
- Prefer repetitive, task-oriented work that doesn't require much critical thinking.
- Want to simply administer a treatment and move on to the next patient.
- Don't enjoy talking with and getting to know patients.
- Become impatient when someone needs additional explanation or repetition.
- Have difficulty adapting how you communicate when someone isn't understanding you.
- Have little interest in nutrition, lifestyle, or integrative approaches to health.
- Avoid difficult conversations because you don't want someone to be uncomfortable.
- Have trouble respectfully holding people accountable.
- Struggle to receive feedback or change your approach.
- Need constant direction or supervision to remain productive.
- Become easily flustered when something doesn't go according to plan.
- Tend to overlook documentation, details, or follow-through.
- Don't ask questions when you're unsure.
- Aren't willing to work at both our Roanoke and Christiansburg locations.
What Success Looks Like
A great Neuropathy Patient Care Specialist doesn't simply complete treatments.
They know their patients.
They remember what a patient struggled with last week and ask about it this week.
They notice when swelling looks different, pain has changed, an exercise suddenly becomes more difficult, or a patient isn't tolerating something the way they normally do.
They listen.
They ask questions.
They recognize when a patient hasn't understood something and explain it differently.
They know when to follow the established protocol, when to problem-solve, and when to involve the provider.
They educate patients about the things they can control.
They encourage patients when they're discouraged and respectfully challenge them when they're not following through.
They document what matters and communicate clearly with the rest of the clinical team.
And most importantly:
They care whether the patient gets better.
Why Join Balance Wellspace?
At Balance Wellspace, our goal isn't simply to get patients through appointments.
We want to help people regain function, confidence, independence, and the ability to participate more fully in their lives.
You'll join a collaborative, mission-driven team and receive training in our treatment modalities, clinical systems, neuropathy programs, patient education, rehabilitation, and integrative approach to care.
For the right person, this can become much more than a "tech" position. There is an opportunity to develop significant expertise, take on greater responsibility, and grow with our organization.
Schedule, Compensation & Benefits
- Pay: $22.00–$26.00 per hour
- Monday–Thursday schedule
- 10-hour shifts for full-time team members
- Full-time preferred; part-time opportunities may also be available
- In-person position
- Must be able to work at both our Roanoke and Christiansburg locations as scheduled
- Health insurance for eligible employees
- Paid time off
- Retirement plan
- Professional development assistance
- Employee discounts
Interested?
If you're looking for a position where you can build meaningful relationships with patients, continue learning, take ownership of your work, and have a direct impact on people's function and quality of life, we'd like to meet you.
We can teach you our equipment and systems. Bring us your curiosity, compassion, intelligence, reliability, clear communication, and willingness to learn.
Pay: $22.00 - $26.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
