Top 29 It support Jobs in Salem Or

Help Desk Technician
KELLEY CREATE —Salem, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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Desktop Support Technician
PNW VEG CO LLC dba Norpac —Salem, OR
- $24 - $26 an hour
- Weekends as needed
- Background check
- Pass drug screening
- English
- Health insurance
- Dental insurance
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3d
Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
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IT Technician
Trillium Family Services —Corvallis, OR
- $25 - $27 an hour
- Full-time
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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Desktop Support Technician :: Oregon
Software Technology Inc —Salem, OR
- Mid-level
- Analysis skills
- In-person
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Product Support Specialist - HH/inReach
Garmin International, Inc. —Salem, OR
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
7d
Help Desk Analyst
BROAD RIVER RETAIL —Salem, OR
- $50,000 - $55,000 a year
- Hybrid work
- Inventory management
- Writing skills
- ERP systems
- Health insurance
- Dental insurance
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8d
Product Support Specialist - Dive
Garmin International, Inc. —Salem, OR
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
Tech Support Specialist
Honeywell —Salem, OR
- Full-time
- Hybrid work
- Engineering
- Mid-level
- 2 years
- Health savings account
- Paid holidays
Customer Support Specialist (Remote)
Neumo Holdings LLC —Salem, OR
- Full-time
- CPA
- Computer Science
- Mid-level
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3d
Desktop Support Technician - Salem, OR/On-Site
Software Technology Inc —Salem, OR
- Contract
- Mid-level
- Analysis skills
- In-person
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Pharmacy Tech Support / Call Center Rep (Work from Home)
IQVIA —Salem, OR
- $18 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Work from home
Colocation Technician (Information Systems Specialist 6)
Department of Administrative Services —Salem, OR
- $6,182 - $9,361 a month
- Weekends as needed
- Hybrid work
- Computer Science
- Driver's License
- US work authorization
- Paid holidays
- Disability insurance
Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)
IQVIA —Salem, OR
- $18 an hour
- Full-time
- Remote
- Spanish
- HIPAA
- English
- Work from home
Infrastructure Technician II
GT Independence —Salem, OR
- On call
- Mid-level
- Office
- Windows
- Paid time off
Quick Apply
Maintenance Technical Support Coordinator IV
Ryder System —Salem, OR
- $28 an hour
- Weekends as needed
- ASE Certification
- Data analysis skills
- Research
- Disability insurance
- Health insurance
4d
Technical Service Representative
Air Products and Chemical —Salem, OR
- Online Application
- No high school diploma
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
9h
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Salem, OR
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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Desktop Support Technician
PNW VEG CO LLC dba Norpac —Salem, OR
PNW Veg Co LLC dba NORPAC, located just north of Salem, Oregon is seeking a hands-on Desktop Support Technician to provide frontline technical support to our…
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Help Desk Technician

KELLEY CREATE -
Salem, OR

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Job Details

Full-time
$22 - $28 an hour

Benefits

Profit sharing
Paid training
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Employee relationship building
Microsoft Exchange
Network infrastructure
Email configuration (technical support)
Desktop applications
WAN
Active Directory management

Full Job Description

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.

Summary

The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles.

Essential functions of the job

Provide IT support relating to technical issues involving Microsoft’s core business applications and operating systems
Support of disaster recovery solutions
Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets.
Perform system documentation maintenance and review in ConnectWise
Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
Improve customer service, perception, and satisfaction
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
Escalate service requests that require engineer-level support
Enter time and expenses in ConnectWise according to company procedures
Complete assigned training materials and blueprints on the ConnectWise University
Work through project tickets and phases in ConnectWise as assigned by a Project Manager
Enter all work as service or project tickets into ConnectWise
Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job.
Other duties as assigned.

Competencies:

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
Communication Skills—Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
Adaptability—The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.

Skills and abilities

Ability and desire to provide exceptional customer service
Ability to act with a sense of urgency while paying attention to detail
Ability to multi-task effectively and thrive in a fast-paced environment
Ability to communicate in a positive, effective, and efficient manner
Ability to work independently and as part of a team
Ability to prepare, organize, and present information to groups of people
Ability to match solutions to prospective client needs
Ability to work after-hours and on-call shifts
Technical skillset in hardware setup and troubleshooting
Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.)
Proficient with typing, use of Microsoft Office Applications, and the Internet

Qualifications:

Minimum of one (1) year of experience in an IT bench, support, or consulting role
Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of one (1) year of experience providing excellent exceptional service directly to end users
A BA/BS in related field is preferred
One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
Must have reliable transportation

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills:

Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.

Math Skills:

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.

Computer Skills

Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.

Physical requirements essential to perform the duties of the job

Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid
Frequently operates a motor vehicle while traveling to client site
Frequently exposed to outside elements when traveling to client site
Frequently sits and/or stands for long periods
Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
Frequently work in a well-lit, tempered room
Frequently views the computer to perform duties
Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds

While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.

Competitive Benefits Package Include:

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending Account Options
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Time Off
Paid Holidays
Ongoing training opportunities

Must have reliable transportation and pass pre-employment screening.

Equal Opportunity Employer

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Refine Your Search

it support jobs in salem or

Help Desk Technician

Desktop Support Technician

Help Desk Analyst

IT Technician

Desktop Support Technician :: Oregon

Product Support Specialist - HH/inReach

Help Desk Analyst

Product Support Specialist - Dive

Tech Support Specialist

Customer Support Specialist (Remote)

Desktop Support Technician - Salem, OR/On-Site

Pharmacy Tech Support / Call Center Rep (Work from Home)

Colocation Technician (Information Systems Specialist 6)

Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)

Infrastructure Technician II

Maintenance Technical Support Coordinator IV

Technical Service Representative

HV Training and Technical Support Specialist (Remote)

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