Top 43 Quality improvement specialist Jobs in Salem Or

Hotline Training Specialist
Northwest Human Services, Inc. —Salem, OR
- $25.05 - $37.55 an hour
- Full-time
- Classroom
- Master of Social Work
- Bachelor of Science
- Paid holidays
- Loan repayment program
Quick Apply
Clinical Regulatory & Patient Safety Specialist
Salem Health Hospitals and Clinics —Salem, OR
- Full-time
- Acute care
- Nursing
- RN License
- Health insurance
- Tuition reimbursement
Quick Apply
Sr. Training Professional
Honeywell —Salem, OR
- Full-time
- Hybrid work
- 6 years
- Marketing
- Bachelor's degree
- Health insurance
- Dental insurance
Environmental Health Specialist 2 - Part-Time - Health and Human Services
Marion County, OR —Salem, OR
- $32.50 - $43.59 an hour
- Overtime
- Clean driving record
- Word processing
- Writing skills
- Loan forgiveness
8d
Qualified Mental Health Professional (QMHP) Salem/Woodburn
Bridgeway Community Health —Salem, OR
- $34 - $40 an hour
- Full-time
- Spanish
- Mid-level
- Outpatient experience
- Health savings account
- Paid holidays
Quick Apply
Accounting & Payroll Specialist
Heritage Business Group —Salem, OR
- $25 - $30 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Animal Caretaker & Medical Specialist
The Asher House Sanctuary —Salem, OR
- $21 - $23 an hour
- Full-time
- Hybrid work
- Background check
- Ability to walk for extended periods
- Ability to lift 50 pounds
Quick Apply
Transportation Specifications Specialist (Engineer-in-Training)
DOWL —Salem, OR
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Psychiatric Medical Assistant (Administrative Specialist 1) - Oregon State Hospital, Salem Campus
Oregon Health Authority —Salem, OR
- $3,798 - $5,193 a month
- 8 hour shift
- Experience working with individuals with developmental disabilities
- Microsoft Excel
- Psychiatry
- Paid holidays
- Disability insurance
Sr. Food Safety Specialist
Willamette Egg Farm —Canby, OR
- $85,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Marketing and Communications Specialist
Speedy Glass —Salem, OR
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Product Specialist
Orepac Holding Company —Salem, OR
- $102,350 - $154,100 a year
- Overtime
- Background check
- Clean driving record
- Construction site
- Health savings account
- Paid holidays
Quick Apply
Hospitality Technical Systems Support Professional
Honeywell —Salem, OR
- $25 - $31 an hour
- Full-time
- Hospitality
- Computer Science
- Salesforce
- Health savings account
- Paid holidays
9d
Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)
Pair Team —Salem, OR
- $23 - $25 an hour
- Weekends as needed
- Remote
- Background check
- Spanish
- English
- Dental insurance
- 401(k)
Quick Apply
3d
Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers
JLG —Salem, OR
- $57,600 - $90,400 a year
- Full-time
- Engineering
- Mid-level
- Office
Talent Acquisition Specialist
Garten Services —Salem, OR
- $60,000 - $65,000 a year
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
8d
Customer Support Specialist
NERUS Strategies, LLC —Salem, OR
- $19 - $26 an hour
- Full-time
- High school diploma or GED
- Data entry
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Commissioning Specialist
Plug Power Inc. —Salem, OR
- $27.00 - $38.90 an hour
- Full-time
- Customer service
- Engineering
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast
Sartorius —United States
- $140,000 - $180,000 a year
- Full-time
- Remote
- Up to 50% travel
- Product management
- Travel
- Health savings account
- AD&D insurance
Manager of Technical Sales Specialist - Massachusetts
Sartorius —United States
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Product management
- Health savings account
- AD&D insurance

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quality improvement specialist jobs near salem or

Hotline Training Specialist

Northwest Human Services, Inc. -
Salem, OR

Quick Apply

Job Details

Full-time
$25.05 - $37.55 an hour

Benefits

Paid holidays
Loan repayment program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)
Gym membership
Loan forgiveness

Qualifications

Master's degree in social work
Clinical staff performance evaluation
Safety assessments for crisis intervention support
Employee onboarding
Master of Social Work
Role-playing teaching method
Master's degree in education
Bachelor's degree in social work
Accreditation standards (regulatory compliance area)
Referral services for crisis intervention support
Quality of care (regulatory compliance area)
Program development
Bachelor of Science
Coaching
Bachelor's degree in psychology
Clinical skill development
Suicide prevention techniques
Clinical staff development programs
Performance feedback (performance evaluation method)
Mid-level
Conducting crisis intervention training sessions
Team development
Clinical staff training
Social service program quality assurance
Clinical training
Quality control
Psychology
Instructor-led training (training delivery method)
Continuous clinical improvement initiatives
Call monitoring

Full Job Description

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

HOTLINE TRAINING SPECIALIST

Location: Salem OR

Job Status: Full-time, Exempt

Program: Crisis & Information Hotline / 988 call center

At Northwest Human Services, we believe that every person deserves compassionate, high-quality care, especially during life's most difficult moments. As our Hotline Quality & Training Specialist, you won't simply train staff, you'll help develop the professionals who answer some of the most important calls of a person's life.

If you're passionate about suicide prevention, coaching others, improving quality, and creating meaningful learning experiences, this is an opportunity to make a lasting impact on both staff development and community well-being.

POSITION OVERVIEW:

As our Hotline Quality & Training Specialist you will play a critical role in ensuring the excellence of our Crisis & Information Hotline / 988 services by developing, training, coaching, and supporting the professionals who provide life-saving crisis intervention services. This position is responsible for designing and delivering engaging training programs, monitoring service quality, evaluating staff performance, and promoting continuous learning to ensure every caller receives compassionate, evidence-based care.

In this role, you will work closely with the Crisis Hotline Program Manager to use quality assurance data, coaching, and performance feedback to strengthen staff skills and ensure adherence to 988, American Association of Suicidology (AAS), and other national crisis service standards. You will support continuous quality improvement by identifying trends, addressing performance gaps, and helping staff deliver consistent, high-quality crisis care.

KEY RESPONSIBILITIES:

Lead onboarding and training for new Crisis Intervention Specialists, including 90-day certification, while developing engaging training curricula, schedules, and competency evaluations using classroom instruction, call monitoring, and role-play.
Partner with the Program Manager to coordinate monthly staff training, facilitate learning sessions, and conduct annual competency assessments to ensure compliance with organizational policies and accreditation standards.
Monitor and evaluate hotline staff performance through quality assurance reviews, provide coaching and corrective feedback, and document staff development plans to promote continuous improvement.
Collaborate with leadership, compliance, and quality teams to analyze performance trends, identify improvement opportunities, and recommend strategies to enhance service quality and program effectiveness.
Serve as a clinical resource by providing consultation and coaching on complex crisis calls involving suicide risk, public safety concerns, repeat callers, and other high-risk behavioral health situations.

QUALIFICATIONS:

A bachelor’s degree is required: Bachelor of Arts (BA), Bachelor of Science (BS), or bachelor’s in psychology, social work, or a behavioral science field. Master’s degree in social work, behavioral science, or education preferred.
Two years or more of crisis intervention experience, including working with individuals experiencing suicidal ideation or behavioral health crises.
Experience delivering or facilitating training.
Knowledge of suicide assessment and intervention.
Strong communication, coaching, and organizational skills.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

Healthcare insurance plans: Medical, Dental, Vision

Group Life: Short-Term & Long-Term Disability 100% paid by employer
403(b) retirement plan with 2% of employer contribution and up to 3% employer match
Flex Spending Account
PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
Continuing Education & Training Benefits
Employee Healthy Living Program – Gym Membership & Smoking Cessation

Northwest Human Services sites are eligible for various Provider Incentive Programs through the Oregon Office of Rural Health and National Health Service Corps loan repayment and scholar programs as well as the Rural Practitioner Tax Cred. For more information check out the Office of Rural Health, National health Service Corps, and Public Service Loan Forgiveness websites. NWHS sites have a Primary Care HPSA Score of 18, Dental score of 19, and a Mental Health score of 22.

Why Join NWHS?

At NWHS, your work matters! Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

quality improvement specialist jobs in salem or

Hotline Training Specialist

Clinical Regulatory & Patient Safety Specialist

Sr. Training Professional

Environmental Health Specialist 2 - Part-Time - Health and Human Services

Qualified Mental Health Professional (QMHP) Salem/Woodburn

Accounting & Payroll Specialist

Animal Caretaker & Medical Specialist

Transportation Specifications Specialist (Engineer-in-Training)

Psychiatric Medical Assistant (Administrative Specialist 1) - Oregon State Hospital, Salem Campus

Sr. Food Safety Specialist

Marketing and Communications Specialist

Product Specialist

Hospitality Technical Systems Support Professional

Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)

Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers

Talent Acquisition Specialist

Customer Support Specialist

Commissioning Specialist

Manager of Technical Sales Specialists - Cell and Gene Therapy - Remote, Northeast

Manager of Technical Sales Specialist - Massachusetts

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