Interviews: First-round interviews are anticipated to be held during the week of August 10, 2026.
Who We Are
The Office of the State Court Administrator (OSCA) within the Oregon Judicial Department (OJD) oversees Oregon's statewide, state-funded court system. OSCA promotes efficient, statewide improvement and supports local courts in responding to community and statewide needs.
OSCA’s new Office of the Ombudsman ensures public trust and confidence in the court system by providing a rule-based standardized process for the public to submit concerns about their experience in a court proceeding. The Office of the Ombudsman reviews submitted concerns and takes action as needed to resolve concerns.
We welcome all candidates who are inspired by our work and mission.
Benefits to You
- We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
- 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
- OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
- Salary offers are made with consideration of the candidate’s education and experience.
Position Highlights
We are hiring an Ombuds Research Analyst (Analyst 3) to join our team in Salem, Oregon.
In this role, you will maintain the highest level of confidentiality in all aspects of your work. You will research, analyze, and verify information in response to concerns that customers submit to the Office of the Ombudsman about their court experiences. If, based on the rules of procedure, you determine that a submitted concern is actionable, you will work closely with the Ombudsman to develop the scope and plan for research, including identifying potential witnesses and additional information needed. If you determine that a concern is clearly outside the scope of the office, you will document the analysis and use your emotional intelligence to patiently and kindly communicate the outcome to the customer.
For actionable concerns, you will review and validate information found in court records, recordings, witness statements, and other documents and will conduct in-person, phone, and remote fact-finding interviews with customers, witnesses, and employees. To help ensure that concerns are tracked consistently, you will update records within the office’s case management system in a timely and accurate fashion. You will use objective and unbiased reasoning in your investigations and ensure thorough documentation of all analyses, actions, and recommendations. You will also create research summaries and written reports in accordance with OJD rules and standards, which you will submit to the Ombudsman for evaluation and determination of appropriate next steps.
You will participate in training to stay current on court procedures, relevant laws, and best practices for conducting fair, neutral, and complete interviews. You will also recommend process improvements and help refine the office’s research procedures.
All assigned duties will be accomplished using established guidelines and procedures and as directed by management. Assigned duties may change to accommodate workload and organizational needs.
Instructions for REQUIRED Cover Letter and Work History/Resume
Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.
Cover Letter (REQUIRED)
- Attach your cover letter (not to exceed two pages) in the Resume/Cover Letter section of the application. Your cover letter and filename should include your name.
- In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.
- Address the cover letter “To the Hiring Manager.”
- Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
- Prepare your cover letter before starting your Workday application.
Work History/Resume (REQUIRED)
- Attach your updated resume in the Resume/Cover Letter section of the application. Your resume and filename should include your name.
OR
- Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.
Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.
The application deadline is 11:59 p.m. on the date listed above.
Minimum Qualifications
(These must be evident in your resume or work history.)
The qualified candidate must have a bachelor’s degree in business, court administration, public administration, or a related field.
AND
Three (3) years of increasingly responsible professional-level experience that typically supports the knowledge, skills, and abilities required for the position.
OR
Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position.
Note: Professional-level experience is defined as:
- The ability to use independent judgment and discretion in performing work duties.
- A level of specialized knowledge in the field of work with some authority for independent decision-making.
- In-depth work requirements, such as data gathering, analysis, and interpretation.
- Interaction with a broad range of individuals.
- Individual accountability for results.
Special Qualifications
(These must be verifiable.)
None.
Requested Skills and Attributes
(These must be addressed in your cover letter.)
- Knowledge of workplace investigation best practices and experience conducting fact-finding interviews.
- Experience using a computer to perform research and to analyze and organize information using spreadsheets and databases.
- Experience writing reports, policies, procedures, and other documents that provide analyses and recommendations.
- Experience explaining rules, policies, procedures, and decisions on behalf of an employer.
- Experience working for the Oregon Judicial Department is preferred.
Working Conditions
- This is a full-time position, and the work schedule currently is 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.
- Occasional early morning, after hours, weekend, and holiday work may be required as workloads and deadlines require.
- Occasional travel is required to attend on-site meetings and events and to work at alternate OJD locations.
- Hybrid work may be available for this position. All hybrid work assignments begin, end, or change only with administrative authority approval and after training needs have been identified and satisfied. In-person meetings and in-person attendance for training sessions and other office events may be required, regardless of any prior-approved and scheduled remote workdays.
- This position requires excellent oral and written communication skills, the ability to be patient and kind in all communications, and excellent teamwork.
- Daily management of workload, deadlines, and receipt of information from multiple sources, and sometimes having conflicting requirements, priorities, and deadlines.
- Frequent phone and in-person contact with people from diverse backgrounds.
- Occasional phone and in-person contact with people for whom a patient and kind response is particularly important.
- Frequent long periods of sitting or standing while working at a computer.
- Frequent reading of digital and hard copies of documents.
- Occasional lifting of a laptop and peripherals to travel to on-site meetings and events. Lifting up to 10 pounds is required.
- Must use and be familiar, experienced, and comfortable with using a full array of current technology tools and office software programs for accessing and doing work and research, and for communications on and off the worksite. Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, fax machine, photocopier and scanner.
ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.
Reference Checks
By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.
United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.
Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.
Age-Based Discrimination
OJD does not request or require your age, date of birth, or attendance or graduation dates from an educational institution during the application process.
Veterans’ or Oregon National Guard Preference
Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans and current or former servicemembers with the Oregon National Guard must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking for documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans, Disabled Veterans & State Servicemembers web page for additional details, information, and resources.
Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.
Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.
Employee Benefits
Click here to access information specific to OJD employee benefits.
Public Service Loan Forgiveness
OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.
Questions and Support
- If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
- Workday related information and resources are available here.
- For questions about a specific OJD job posting, call 503-986-5930 or email [email protected].
The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Pay: $7,042.00 - $10,922.00 per month
Benefits:
- 457(b)
- Bereavement leave
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Retirement plan
- Vision insurance
- Wellness program
Work Location: In person
