Top 4 Technical support analyst Jobs in Salem Or

Help Desk Analyst
Software Technology Inc —Salem, OR
- Mid-level
Quick Apply

Related jobs to explore

Based on your search for technical support analyst

Compensation Analyst
Aya Healthcare —Portland, OR
Responsibilities include job analysis and design, job classification review, workforce management, systems support and development, and maintenance of…
$42.50 - $46.00 an hour
Quick Apply
20h
Senior Workday Analyst (Remote in OR, WA, ID, MT)
Motus Recruiting and Staffing —Portland, OR
A bachelor’s degree in information technology, business systems or a closely related technical discipline is highly desired.
$72 an hour
Quick Apply
5d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
IT Service Desk Analyst
Stanley Steemer —Dublin, OH
This role provides first-level support and troubleshooting hardware, software, and end-user technology issues through in-person, telephone, and remote support…
$22 - $25 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical support analyst in salem or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Help Desk Analyst

Software Technology Inc -
Salem, OR

Quick Apply

Job Details

Qualifications

Customer communication

Full Job Description

Job Title: Help Desk Analyst I
Location: Salem, Oregon 97301
Duration: Long Term

Job Description:

Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
Requests additional information to ensure that problems are fully understood and that customers feel heard.
Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
Provides subject matter expertise, serving as a willing source of knowledge and a change champion.

Quick Apply

Refine Your Search

technical support analyst jobs in salem or

Help Desk Analyst

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for technical support analyst in salem or

Job Seeker Tools

Employer Tools

Browse

Stay Connected