Description:
General Purpose: The Admission/Discharge Coordinator is responsible for managing the flow of clients entering and exiting the Acute Treatment and Crisis Stabilization Unit. This role ensures timely screening of potential admissions, coordination of financial and insurance authorizations, facilitation of care coordination activities, and development of safe, clinically appropriate discharge plans. The coordinator serves as a key liaison between internal clinical teams, external referral sources, payers, and community partners to support continuity of care.
Essential Duties/Responsibilities
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Admission Screening— Conduct initial screening of potential admissions for clinical appropriateness, safety considerations, and level-of-care criteria.
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Authorization Coordination— Obtain insurance authorizations, verify benefits, determine financial eligibility, and communicate payer requirements to the treatment team.
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Referral Communication— Serve as primary point of contact for hospitals, crisis teams, law enforcement, outpatient providers, and community agencies regarding admission status and documentation needs.
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Care Coordination— Collaborate with clinical staff, case managers, and medical providers to ensure seamless transitions throughout the client’s stay.
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Discharge Planning— Develop safe, individualized discharge plans including follow-up appointments, referrals, safety planning, and linkage to community supports.
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Documentation Management— Maintain accurate, timely records of screenings, authorizations, financial information, and discharge plans in the electronic health record.
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Collaboration— Work closely with clinical and medical staff to support rapid admissions and discharges in a fast-paced 24/7 environment.
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Compliance & Standards— Ensure adherence to regulatory, payer, and organizational requirements related to admissions, discharges, and documentation.
Requirements:
Job Qualifications
Knowledge, Skills, and Ability:
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Strong understanding of behavioral health, crisis stabilization, and acute treatment services
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Ability to assess clinical appropriateness for admission using established criteria
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Knowledge of insurance processes, authorizations, and financial eligibility
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Excellent communication and coordination skills across multidisciplinary team
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Ability to manage multiple priorities in a high-volume, fast-paced environment
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Strong organizational and documentation skills
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Ability to maintain professionalism and calm during crisis situations
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Competence in electronic health record systems and documentation standards
Minimum Qualifications
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Bachelor’s degree in a behavioral health or human services field
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Experience in crisis services, acute treatment, admissions, or care coordination preferred
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Ability to work weekends, holidays, and flexible hours as needed
Education or Formal Training:
Bachelor’s degree in behavioral health, Social Work, Psychology, Human Services, or related field.
Experience:
Demonstrated experience supporting relational database technology in an operational environment, including reporting/query work, database administration support, and working with sensitive data.
Working Conditions and Other Conditions of Employment
Working Environment:
This job operates in a fast-paced, professional office environment and routinely requires the use of standard office equipment such as computers, phones, photocopiers. The position may require travel to conferences, meetings and branch locations on a regular or intermittent basis. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. In the health center environment, there is potential for contact with blood-borne pathogens and communicable diseases, as well as potential for contact with dissatisfied or abusive individuals. There could be interaction with persons who are mentally ill, disabled, elderly and emotionally upset.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
This is a sedentary role but can involve standing or sitting for extended periods of time, bending at the waist, and using hands and fingers to handle and file papers or operate assigned equipment. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may also have to lift 25+ lbs. unassisted.
Conditions of Employment:
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Annual TB, federally required drug screening, and Influenza vaccination or compliance with policy and procedure.
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Required possession of a valid state driver's license.
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Successful candidate must submit to and pass, post-offer drug screen.
Summary of Benefits
Full-time Benefits
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Employer-paid Life insurance
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Medical and behavioral health benefits
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Dental
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Vision
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Optional insurance coverage is available on a shared-cost basis
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Flexible spending plans for health, dependent, and elder care
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Optional Health Savings Account plan with employer contributions
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6% employer match retirement, 100% vested after just one year
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Generous paid time off benefit
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Floating Holiday time for holidays worked
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Paid Sick time
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Solvista Health offers internships for master’s level students in the behavioral health field.
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Progressive skills enhancement training
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Monthly stipend for fitness club membership
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Discounted membership for Crossfit Cañon City and HRRMC Wellness U Staff Gym in Salida
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Clinical licensure reimbursement
Loan Forgiveness
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Student loan repayment programs are available through:
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National Health Service Corps Active Sites
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Nurse Corps Active Sites
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NHSC STAR LRP Active Sites
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Colorado Health Service Corps
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Public Student Loan Forgiveness
For position openings where sign-on bonus is present
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Any former employee who separated within the last 180 days is ineligible for said bonus option.
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Internal applicants are not eligible to receive said sign-on bonus.
Summary of Equal Opportunities and Accommodations
Solvista Health is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Human Resources at [email protected], or by phone at 719-275-2351.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
