Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Quality Managed Services Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Talent Model. Project Talent Model (PTM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Recruiting for this role ends on 8/11/2026
Work you'll do/Responsibilities
The Quality Managed Services Senior Consultant will Lead and contribute to end-to-end delivery for TrackWise, TrackWise Digital, and ComplianceWire platforms - including requirements gathering, solution design, system configuration, workflow development, and user acceptance testing.
Configure and administer quality management workflows including CAPA, deviation management, change control, audit management, complaint handling, and OOS/OOT investigations in TrackWise or TrackWise Digital. Design and implement compliance training curricula, learning paths, role-based assignments, and curriculum versioning within ComplianceWire or equivalent LMS platforms. Develop integration solutions connecting quality and compliance platforms with upstream and downstream systems (ERP, document management, LIMS), ensuring data integrity and regulatory traceability. Develop functional specifications, configuration workbooks, data migration plans, and GxP validation artefacts including IQ/OQ/PQ test scripts and traceability matrices. Manage and resolve L2/L3 ITSM tickets for quality and compliance AMS engagements within agreed SLA timelines using ServiceNow and JIRA. Execute Incident Management, Problem Management, and Change Management activities in line with GxP requirements and ITIL best practices. Perform platform administration including user access management, workflow and form configuration updates, LMS catalogue management, and integration monitoring. Conduct root cause analysis (RCA) for recurring incidents and implement corrective and preventive actions in coordination with Quality and IT teams. Support validation activities including IQ/OQ/PQ execution, traceability matrix development, and preparation of GxP-compliant documentation. Participate in go-live readiness activities, cutover planning, hypercare support, and post-implementation review. Lead teams comprising consultants and analysts and drive delivery within the quality and compliance workstream. Maintain comprehensive documentation including runbooks, SOPs, functional specifications, validation artefacts, and change management records.The successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements
Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.
Qualifications Required
- 6+ years of experience with TrackWise, TrackWise Digital, and ComplianceWire platforms
- Experience in configuring and administering quality management workflows including CAPA, and OOS/OOT investigations in TrackWise or TrackWise Digital.
- Experience in designing and implementing compliance training curricula
- Develop integration solutions connecting quality and compliance platforms with upstream and downstream systems (ERP, document management, LIMS), ensuring data integrity and regulatory traceability.
- Develop functional specifications, configuration workbooks, data migration plans, and GxP validation artefacts including IQ/OQ/PQ test scripts and traceability matrices.
- Manage and resolve L2/L3 ITSM tickets for quality and compliance AMS engagements
- Experience in platform administration
- Experience in conducting root cause analysis (RCA)
- S/B.E / B.Tech / M.C.A. / M.Sc (CS) degree or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Role is remote
Preferred
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120,200 - $145,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at
[email protected].
