Top 11 Bilingual call center representative Jobs in Salinas, Ca

HIM Call Center Agent
Montage Medical Group —Monterey, CA
- $25.15 - $28.01 an hour
- Full-time
- Bilingual
- Computer literacy
- HIPAA
- Health insurance
Quick Apply
6d
Member Services Representative (Temporary) (Bilingual)
Central California Alliance for Health —Marina, CA
- $27 - $29 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
- Wellness program
- Paid holidays
Quick Apply
Customer Service Representative - Aspire Health
Montage Health —Monterey, CA
- $21 - $23 an hour
- Weekends as needed
- Hospitality
- Spanish
- Word processing
1d
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —Salinas, CA
- $19.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
Extraordinary Support Representative
Andy's Auto Sport —Monterey, CA
- Weekends as needed
- Spanish
- Computer literacy
- English

More jobs to discover

Find similar jobs that you might be interested in.

Member Services Representative (Temporary) (Bilingual)
Central California Alliance for Health —Salinas, CA
Answer telephone calls promptly and minimize delays that may lead to missed calls. These benefits are unavailable to temporary employees while on an assignment…
$27 - $29 an hour
Quick Apply
Customer Service Representative (Temporary)
Santa Clara Family Health Plan —San Jose, CA
Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely…
$26 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

(Non-IT) Sales - Solutions Center Rep - Bilingual
Tailored Management —Grandview Heights, OH
Handle inbound calls about investment plans and products. Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check…
$19.51 an hour
Quick Apply
Customer Service Support Representative - Microbiology - On-Site
Labcorp —Dublin, OH
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Qualify and establish inbound new customers requesting…
$18.50 - $25.00 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for bilingual call center representative in salinas, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual call center representative jobs near salinas, ca

Call Center Representative jobs in Monterey, CA

Customer Service Representative jobs in Monterey, CA

Customer Service Representative jobs in Salinas, CA

Member Services Representative jobs in Marina, CA

Sales Support Representative jobs in Forest Hill, MD

Medical Sales Representative jobs in San Diego, CA

Sales Representative jobs in Charlotte, NC

Funeral Sales jobs in Florida

Sales Support Representative jobs in Eagan, MN

Sales Support Representative jobs in Woodland Park, NJ

Sales Support Representative jobs in Houston, TX

Parkland Medical Center jobs in Derry, NH

Call Center Representative jobs in Oklahoma City, OK

Family Care Center jobs in Nashville, TN

Call Center jobs in Florence, KY

Call Center Representative jobs in Salem, OR

Call Center Representative jobs in Maitland, FL

Call Center jobs in Federal Way, WA

Call Center Representative jobs in Fayetteville, NC

Customer Service Representative jobs in Fort Myers, FL

HIM Call Center Agent

Montage Medical Group -
Monterey, CA

Quick Apply

Job Details

Full-time
$25.15 - $28.01 an hour
6 days ago

Benefits

Health insurance

Qualifications

Computer operation
Word embeddings
HIPAA
Desktop applications
Productivity software
Clinical confidentiality policies

Full Job Description

SUMMARY

Under the direct supervision of the Practice Administrator, the Health Information Management (HIM) Call Agent will answer phones, schedule appointments, process referrals, direct schedule into other service areas and relay accurate information to appropriate care teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answer all incoming calls with the standard greeting.
Display exceptional customer service skills and assist the patient to the best of your ability.
Agent’s primary responsibility is to be logged into the phone system at all times, focusing on meeting organizational goals and Service Level Agreements.
Ability to accurately document messages and route to the appropriate care team in real-time.
General knowledge of the organization and departments to ensure proper routing of messages.
Ability to follow policies and procedures to ensure all urgent calls are handled and passed off appropriately.
Ability to follow detailed guidelines and appropriately schedule patients with providers and resources.
Skilled in multitasking and ability to prioritize urgent needs.
Possess strong active listening skills.
Monitor Inbasket messages and emails.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities to assist patients in various parts of their healthcare needs.
Ability to attempt conflict resolution and determine when it’s appropriate to escalate.
General understanding of payers that Montage Medical Group is credentialed with and appointment types that patients may be eligible for.
Assist Physicians and Medical Assistants as needed.
Perform rescheduling and schedule management as assigned by practice manager or supervisor.
Displays effective communication skills with vulnerable patient populations. Vulnerable populations are patients who are made vulnerable due to their:
- Financial circumstances
- Place of residence
- Health
- Age
- Personal characteristics
- Functional or developmental status
- Ability to communicate effectively
- Presence of chronic illness or disability
Adheres to team-based approach in patient care.
Adheres to patient-centered medical home policies and procedures in conjunction with NCQA guidelines.
Attends mandatory staff meetings and huddles.
Ability to follow strict guideline and accurately schedule patients directly into other service areas.
Knowledge of scheduling guidelines across all MMG specialties
Knowledge of coverage requirements and authorization process and ability to explain to patients

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MONTAGE VALUES

Employees of Montage Medical Group are expected to uphold the Montage Values and Service Standards. Montage Medical Group employees find joy in caring for those we service, are dedicated to coordinating care across all settings, take ownership, collaborate to deliver the highest quality care and are entrusted to serve our community with respect

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience.

Experience with medical terminology (e.g., CPT and ICD9 codes) and understanding of medical insurance process preferred and extremely helpful. Must understand or quickly learn about the differences between and among self-pay patients, insured patients, Medicare and Medicaid patients, workers’ compensation patients, and occupational medicine patients.

Must respond courteously, sympathetically and maturely to patient needs. Must be neat and professional in appearance. Detail oriented and well organized. Computer literate (i.e., be familiar with a PC and basic software, such as Microsoft Windows, Microsoft Word, etc.) Bilingual may be required. Must be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.

PATIENT SERVICE, ATTITUDE AND LANGUAGE SKILLS

The employee performing this position is expected to have superior patient service, speaking skills and a professional attitude. One of Montage Medical Group’s core values is we are a “Patient-Centered” practice. High patient satisfaction and whole-person care are of critical importance and all employees must strive to achieve 100% patient satisfaction and quality outcomes for all patients. All communications to co-workers, patients and clients must be courteous (e.g., “Mr. Smith, the Medical Assistant will show you to one of the exam rooms now.”)

The employee performing this position is expected to be able to speak clearly and effectively communicate with patients and co-workers. The employee must respect, understand and observe the importance of patient confidentiality. He/she is expected to abide by the company’s HIPAA privacy policy.

Quick Apply

Refine Your Search

bilingual call center representative jobs in salinas, ca

HIM Call Center Agent

Member Services Representative (Temporary) (Bilingual)

Customer Service Representative - Aspire Health

Customer Service Representative Bilingüal (english spanish)

Extraordinary Support Representative

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for bilingual call center representative in salinas, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected