JOB TITLE: Program Director - Enhanced Care Management and Housing
EXEMPT: Yes
REPORTS TO: Executive Director
COMPENSATION: $72,000 yr starting range, medical/dental/vision, holidays, sick leave
SUMMARY: The Program Director is responsible for ensuring a supportive, compassionate, and empowering experience for approximately 200 residents and consumers of our social work & health coordination program, most of which are or were experiencing chronic homelessness. Responsibilities include stewardship of the program to include staff development, finance management, behavioral health program development, case management, training, mentorship, conflict resolution, and volunteer management. Leads a team of community health workers, social workers, medical and mental health specialists. The program team works in coordination with many private and public service providers, including the Central California Alliance for Health, the City of Salinas, Monterey County Department of Social Services, Monterey County Behavioral Health Bureau.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:
- Design and implement an overall program strategy that addresses consumers needs and preferences that leads toward health and housing goals.
- Lead Program Manager team for coordination, mentoring, and case conferencing.
- Create and implement a staffing plan for the social workers and housing navigators to ensure consistent, safe, and reliable staffing.
- Create and update position descriptions for all staff.
- Train and supervise all employees and volunteers on the team.
- Create and maintain policies and procedures including input from consumers, staff, contractors, partnering service providers, full-time volunteers, and evidence-based, best, and emerging practices. Ensure that policies are consistent with our mission of treating consumers with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. Keep the Executive Director informed of all proposed updates to policies and procedures.
- Work with the Executive Director to formulate effective program measurements, outcomes, and data gathering procedures. Use data to improve programs and develop evidence base for funding.
- Build collaborative partnerships with social service, medical, and mental health providers that are helpful to our consumers, aligned with the Dorothy’s Place mission and goals, and do not interfere with our site or services.
- Serve as the HMIS Agency Administrator including maintaining the Homeless Management Information System (HMIS), staff licensing, staff training, compliance, and reviewing data entry and outcomes.
- Ensure compliance with the Central California Alliance for Health in all policies, keeping current on new demands, ensuring proper billing and keeping the Executive Director apprised of all new developments.
- Maintain high touch and complete documentation for all programs including CalAIM Enhanced Care Management and Community Supports.
- Ensure compliance with State and Local grant requirements in all policies and ensure accountability from all Team members.
- Maintain and manage iSolve for all teams.
- Manage long-term goals and objectives to the program. Conduct needs assessments and consumer surveys.
- Manage quarterly file audits for all program teams including House of Peace, HOP SHARE Center, Streets to Homes and Sana Vida.
- Meet regularly with the Executive Director and for coordination and mentoring.
- Ensure accurate understanding and implementation by all team members and consumers of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non-compliance with policies and procedures, warning notices, and adverse employment actions.
- Ensure the accurate and timely collection of statistical data of case management through HMIS and other databases and portals.
- Work closely with the Administrative Director on all personnel and human resources policy issues, including required personnel training.
- Resolve grievances by program participants through use of the grievance procedure.
- Serve as a mediator and find positive ways of responding to conflicts between consumers/staff and staff/staff.
- Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs.
- Propose, develop, and maintain favorable relationships with neighbors, politicians, city representatives, service provider networks, police, local business owners, and other stakeholders.
- Ensure compliance and inter-agency feedback on all Central California Alliance for Health related topics.
GENERAL JOB PERFORMANCE STANDARDS
- Knowledge of Work: Possesses and utilizes knowledge of the job, which is essential to perform the specific functions and related work.
- Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.
- Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability.
- Timeliness: Completes assignments on or ahead of schedule.
- Ability to learn new duties: Interprets, analyzes, and responds appropriately in new situations. Develops guidance and procedures.
- Training: Keeps core competencies current by participating in skills training. Trains staff.
- Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.
- Cooperation: Willing to work with others toward common goals.
- Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.
- Initiative: Ability to originate, develop, and create new ideas or take steps to get things done.
- Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.
- Attendance and Punctuality: Shows daily ability to meet scheduled appointments reliably; arrives on time and prepared to work, respects others’ time, and sets an example for others.
QUALIFICATIONS:
Education and Experience:
Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge would be:
- Master’s degree from a graduate-level college or university in social work, counseling, or psychology or equivalent combination of education and experience
- A minimum of 3 years previous experience and proven consistent success in working with people transitioning out of homelessness.
- Experience living in and/or coordinating in intentional communities, shared housing, or housing cooperatives with a diverse population.
- Previous management, administrative, and/or supervisory experience.
Language and Communication Skills:
Ability to effectively present information both orally and in written format and respond to questions from staff, consumers, government entities, accountancy authorities, service partners, and the general public.
- Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required
- Well-organized, self-starter
- Possesses excellent telephone, electronic, written, and verbal communications skills
- Spanish-speaking preferred
Mathematical Skills:
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability:
- Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES:
- A deep sense of compassion and understanding for homeless and marginalized individuals
- A dedication to and practice of social justice
- Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
- Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
- Ability to multi-task, prioritize, and make sound independent decisions
- Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
- Acts ethically, responsibly, and with utmost integrity
PHYSICAL & SENSORY REQUIREMENTS:
- Ability to easily climb stairs to a second story
- Ability to easily bend and lift 20 lb. overhead
- Ability to read and comprehend administrative documents as well as data on a computer screen
- Ability to hear normal conversations and answer phones
- Hand, finger and body coordination sufficient to fulfill requirements of the position
- Ability to stand or sit for extended periods of time
TRAVEL:
- This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to perform advocacy tasks and attend training.
Dorothy’s Place is an equal opportunity employer that prohibits discrimination and harassment based on any protected characteristic as outlined by federal, state or local laws such as race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, or pregnancy. This policy applies to all employment practices including hiring, recruiting, promotion, termination, layoff, recall leave of absence, compensation, benefits, and training. Dorothy’s Place gives consideration based solely on qualifications, merit and business needs at the time. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills for the personnel classified.
Pay: From $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
