Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Area Vice President, Network Operations is a key member of the Supply Chain and Network Operations team and holds responsibility for operational leadership, strategic direction, and P&L ownership. The role leads a multi-unit area that includes Macy’s Customer Fulfillment and Store Delivery Distribution Centers. This position drives the execution of Macy’s Supply Chain strategy through continuous process improvement, operational excellence, and strong cross-facility collaboration. The Area Vice President is results-oriented and promotes and emulates Macy’s values and behaviors by fostering a colleague-centric environment.
This role can also be based in Atlanta, Georgia, Chicago, Illinois, Houston Texas, Secaucus, New Jersey, Charlotte, North Carolina or Columbus, Ohio. Exceptions certainly can be made.
What You Will Do
- Lead supply chain operations in support of the company’s strategic objectives.
- Ensure all locations meet or exceed operational and financial performance targets, including productivity, safety, shortage, cost control, quality, processing standards, reliability, customer service, and execution to plan.
- Own the operational and financial performance of multiple locations, ensuring best practices are deployed consistently across the region.
- Establish and sustain strong operational discipline to achieve productivity standards.
- Analyze work processes to identify optimization opportunities and implement continuous improvements.
- Develop and execute staffing plans and workforce strategies throughout the year.
- Attract, develop, and retain high-performing teams that embrace aggressive goals, uphold high standards, and execute with urgency and accountability.
- Develop current and future leaders by providing ongoing feedback, coaching, and skill development tailored to organizational needs.
- Foster a culture of safety, diversity and inclusion, and respect for colleagues and customers.
- Coordinate budget development and execution with operations by functional area.
- Review analyses of activities, costs, operations, and forecasts to assess progress against goals and objectives.
- Maintain high levels of inventory accuracy and shortage control through consistent enforcement of procedures and company policies.
- Support staffing activities to ensure headcount aligns with building workload and volume throughout the year.
- Partner with Human Resources on recruitment strategies, staffing levels, and retention-focused culture initiatives.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Enterprise Supply Chain Leadership: Ability to lead large-scale, multi-site supply chain and network operations aligned to enterprise strategy, driving consistent execution across fulfillment and distribution centers.
P&L & Financial Management: Strong financial acumen with full P&L ownership, including budgeting, forecasting, cost control, and the ability to deliver value-added, actionable analyses.
Operational Excellence & Performance Management: Expertise in establishing operational discipline and achieving performance targets across productivity, safety, quality, service, cost, reliability, and execution to plan.
Continuous Improvement & Process Optimization: Proven ability to analyze end-to-end work processes, identify optimization opportunities, and implement sustainable continuous improvement initiatives at scale.
Multi-Site Operations Management: Demonstrated capability to own and optimize operational and financial performance across multiple locations while ensuring consistent deployment of best practices.
Change Management & Transformation Leadership: Strong change leadership skills with the ability to lead complex transformations, drive adoption, and sustain performance in dynamic environments.
Talent Development & Succession Planning: Proven experience attracting, developing, and retaining high-performing teams while building strong leadership pipelines through coaching, feedback, and development.
Cross-Functional Collaboration & Influence: Track record of effective partnership across Network Operations, Transportation, Product Flow, Inventory Planning, Continuous Improvement, and Human Resources.
Executive Communication & Influence: Ability to communicate clearly, concisely, and transparently, presenting complex operational and financial information effectively to senior leaders and stakeholders.
Who You Are
- Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- 10-20 years of experience in Supply Chain (multi-facility leadership preferred), Operations Management, E-Commerce Fulfillment, and Industrial Engineering.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
