Job Summary: Senior Property Manager
The Senior Property Manager supports the mission of Housing Connect by providing high-quality management of residential properties and community spaces, grounded in the principles of Housing First and Permanent Supportive Housing. This role is responsible for the comprehensive oversight of site operations, including LIHTC compliance, property maintenance, grounds care, marketing and advertising, applicant screening, vacancy preparation, occupancy optimization, budgeting, expense management, leasing, rent collection, eviction processes, vendor coordination, and community partner engagement.
The Senior Property Manager works closely with supportive case management teams to promote housing stability and well-being for residents, particularly those who are chronically homeless. Using a trauma-informed care approach, the Senior Property Manager helps create a safe, respectful, and inclusive environment that supports long-term housing success.
This position requires strong people management, organizational skills, empathy, and a commitment to serving vulnerable populations while maintaining operational excellence and regulatory compliance. Exceptional customer service is essential, as this role interacts regularly with tenants, colleagues, vendors, and community partners.
Key Responsibilities:
Property Management
- Oversee all aspects of property operations, including leasing, rent collection, unit inspections, and maintenance coordination.
- Ensure full compliance with PBV, VASH, LIHTC, and Fair Housing regulations.
- Maintain accurate resident files, income certifications, and property records in accordance with agency and program requirements.
- Represent the property professionally in communications with funders, agencies, and community partners.
- Monitor occupancy levels, manage unit turnover, and coordinate move-ins and move-outs to minimize vacancy loss.
- Prepare and submit required reports, compliance audits, and financial documentation accurately and on time.
- Collect rents and maintain computer records according to the Housing Connect's procedures and funding requirements.
- Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc.
- Maintain compliance with Low-Income Tax Credits and HOME regulations by assuring all files are accurate and audited. Submit LIHTC files to compliance 30 prior to due date.
- Monitor site budget.
- Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents.
- Follow-up delinquent accounts and pursue collections in accordance with established procedures.
- Monitor expenses to ensure spending is within guidelines.
- Pro-actively market units.
- Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
- Prepare reports in accordance with established procedures.
- Address resident concerns in a timely professional manner. Document and report all issues to supervisor and management, as appropriate.
- Send/post all notices regarding compliance to rules and regulations when a violation occurs.
- Process invoices for correctness, accuracy, and proper coding.
- Maintain and reconcile the property's budget.
- Establish and maintain a waiting list per established procedures.
- Complete and submit incident reports for all events that may involve injury or damage.
- Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures.
- Complete move-in and move-out reports for submission to Accounting Department.
Supervising Personnel
- Supervise and support on-site staff as applicable, ensuring adherence to agency policies and resident-centered practices.
- Participate in pre-employment interviews and make hiring recommendations, as needed.
- Supervise and train staff in compliance with Housing Connect policies and procedures. Work with management to address performance issues in an open, direct and timely manner to ensure staff are meeting job duties.
- Interpret and apply personnel policies, departmental policies, and other relevant policies and procedures.
- Review time and leave reports for assigned staff.
- Prepare and review performance appraisals and discuss with subordinates as appropriate.
- Counsel employees regarding job performance and document in accordance with established procedures. Recommend disciplinary action, as needed.
- Assist and coordinate functions to assure a safe and productive work environment.
- Promote agency mission and strategic plan by writing objectives into staff performance plan.
General Repair and Maintenance Including Grounds Maintenance
- Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate.
- Oversee all work associated with the upkeep and maintenance of the complex.
- Ensure all vacant apartments are immediately cleaned and made ready for showing and occupancy.
- Conduct property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards.
- Maintain records of the status of assigned units, e.g. filled, vacant, anticipated vacancy, etc.
- Log all resident work orders and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs.
Tenant Relations
- Work collaboratively with on-site and community-based supportive service providers to promote housing stability and connect residents with needed resources.
- Partner with case management and service teams to address resident concerns, resolve conflicts, and support long-term tenancy success.
- Foster a positive, inclusive community environment that aligns with the principles of trauma-informed care and housing stability.
- Address residents who are not complying with the terms of the lease
- Refer residents with needing assistance, such as economic, social, legal, health, etc. to Resident Services or agencies that provide assistance.
- Maintain liaison with Service Coordinator staff to assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
- Resolve conflict and complaints among residents, if possible, in order to avoid grievances.
- Recommend eviction if resident behavior warrants, and prepare related documentation to support recommendation.
- Participate in hearings and appeals, as needed.
- Ensure client needs are met by providing interpretation and translation services, when appropriate, with the use of agency approved resources.
Minimum Requirements:
- High School graduate or equivalent.
- Four years full-time work related experience including property management, administrative and customer service, low-income tax credits, HOME fund, marketing, rent collections, leasing of units, execution of lease and the ability to work with low-income individuals.
- Three years supervisory experience.
- Certification in low-income tax credit compliance required.
- Valid Driver’s License.
- Computer literate.
Knowledge Of:
- Housing Connect policies and procedures, particularly as they pertain to property management.
- Laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.
- Basic knowledge of building maintenance, fire prevention and liability reduction principles.
- Basic office practices, procedures, and equipment.
- The agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
- Basic English in order to communicate verbally and in writing.
- Mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
Ability To:
- Maintain required records such as tenant files, vacancy reports, etc.
- Procure goods and services in accordance with Housing Connect procedures and in keeping with the assigned Operating Budget for the property.
- Read and interpret policies and guidelines in order to make sound decisions.
- Work cooperatively with other agency staff and community officials.
- Work independently with minimal supervision.
- Present a professional and positive attitude to residents, staff and other organizations.
Core Principles/Values:
- Honesty
- Integrity
- competence
- Tenacity & Enthusiasm
- Professionalism
- Drive
