Top 115 Technology analyst Jobs in Salt Lake City, Ut

Help Desk/Desktop Support Analyst
Robert Half —Salt Lake City, UT
- $36.41 - $42.16 an hour
- Contract
- Mid-level
- Windows
- 3 years
- Disability insurance
- Dental insurance
Quick Apply
4d
Internal Audit - Technology and Engineering | Analyst | Salt Lake City
Goldman Sachs —Salt Lake City, UT
- Microsoft Outlook
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Technology Support Analyst II
Kirkland and Ellis —Salt Lake City, UT
- Full-time
- Computer science
- Computer Science
- Research
Senior Systems & Technology Analyst
University of Utah Health —Salt Lake City, UT
- $60,000 - $69,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Retirement plan
Master Data Management Operations, Analyst
Tesla —Draper, UT
- Full-time
- ERP systems
- Mid-level
- Office
- Commuter assistance
- Health savings account
NetSuite Business Analyst
Torus Inc. —Salt Lake City, UT
- $90,000 - $115,000 a year
- Full-time
- Background check
- English
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Cybersecurity Analyst I
Nature's Sunshine Products —Lehi, UT
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
Problem Analyst
Western Governors University —Salt Lake City, UT
- $81,300 - $121,900 a year
- Full-time
- Computer Science
- Salesforce
- Office
- Health savings account
- Paid holidays
Data Analyst Technical Staff TeleHealth
Intermountain Healthcare —Murray, UT
- $39.97 - $62.91 an hour
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Mid-level
3d
Budget System Analyst
University of Utah Health —Salt Lake City, UT
- $90,000 - $120,000 a year
- 8 hour shift
- Pass drug screening
- Master's degree
- University
- Retirement plan
5d
HRIS Business Analyst Open Until Filled
Salt Lake County —Salt Lake City, UT
- Full-time
- Background check
- Microsoft Excel
- Computer Science
- Health savings account
- Disability insurance
IT Analyst III - Senior Backend Developer
State of Utah —Taylorsville, UT
- $42.63 - $72.46 an hour
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- System design
4d
Software Test Analyst
General Atomics —Kaysville, UT
- $51,610 - $87,213 a year
- Extended hours
- Computer Science
- Software troubleshooting
- Mid-level
- Relocation assistance
IT Business Analyst
SPS —Salt Lake City, UT
- Mid-level
- Organizational skills
- Software development
Quick Apply
IT Risk Analyst II
Western Governors University —Salt Lake City, UT
- $108,200 - $162,400 a year
- Full-time
- HIPAA
- Research
- Mid-level
- Health savings account
- Paid holidays
4d
Program Planning and Scheduling Analyst - Level 2
Northrop Grumman —Magna, UT
- $72,100 - $108,100 a year
- Overtime
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Disability insurance
Software Engineer - FCO Technology Team - Analyst - SLC
Goldman Sachs —Salt Lake City, UT
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
ERP System Analyst
PPC FLEX —North Salt Lake, UT
- $65,000 - $75,000 a year
- Computer Science
- ERP systems
- Mid-level
Quick Apply
11d
Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Testing and QA Analyst - ERP Transformation
The Church of Jesus Christ of Latter-day Saints —Salt Lake City, UT
- Full-time
- Oracle
- Computer Science
- Mid-level
4d

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technology analyst jobs near salt lake city, ut

Help Desk/Desktop Support Analyst

Robert Half -
Salt Lake City, UT

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Job Details

Temp-to-hire | Contract
$36.41 - $42.16 an hour
4 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Managing technical support teams
Responding to infrastructure failures
Automation
Incident report management
Triage
Coaching
Incident management software
Performance Reporting
Metrics Reporting
Mid-level
Windows
Incident Escalation
3 years
Desktop (troubleshooting support)
Customer support ticket management
Technical writing
ServiceNow
Management reporting
Problem management
Improving incident response processes
Root cause analysis
Escalation handling
Process management
Communication skills
Project stakeholder communication
Ticketing system technical support

Full Job Description

We are looking for a ITIL Support Analyst to oversee incident coordination across a multi-tier IT support environment in Salt Lake City, Utah. This contract position is ideal for someone who can manage incident flow from initial intake through final resolution while maintaining strong service performance and clear communication with stakeholders. The role focuses on improving response effectiveness, reducing recurring issues, and ensuring tickets are actively progressed across support teams and partner groups.

Responsibilities:

Manage the complete incident process for issues of all priority levels, from identification and triage through escalation, resolution, and closure.
Lead response efforts for high-impact incidents by coordinating resources, directing activities, and keeping teams focused on service restoration.
Apply appropriate severity levels and routing paths to incidents across Tier 1, Tier 2, and Tier 3 support functions.
Monitor ticket queues continuously, step in on cases at risk of delay, and help teams stay aligned with response and resolution expectations.
Review service data and incident trends to uncover repeat problems, process gaps, and opportunities for automation or self-service improvements.
Maintain strong oversight of incidents involving infrastructure, security, application, facilities, or external vendors to prevent work from stalling outside the core support queue.
Communicate timely updates during active incidents and prepare clear summaries for both technical teams and business stakeholders after resolution.
Conduct root cause reviews for significant incidents, document follow-up actions, and track those items through completion.
Evaluate end-user feedback, address dissatisfaction directly when needed, and share coaching points with support teams to improve service quality.
Refine ServiceNow incident workflows, reporting fields, and queue management practices to support accurate tracking and measurable performance.
3+ years of experience in help desk, desktop support, incident management, or a closely related IT support role.
Hands-on experience working with ServiceNow Platform and ServiceNow ITSM in a ticket-driven support environment.
Working knowledge of ITSM and ITIL processes, including incident prioritization, escalation, and lifecycle management.
Familiarity with Microsoft Windows 10 and standard desktop support troubleshooting techniques.
Ability to coordinate incident response activities across multiple teams and maintain momentum on time-sensitive issues.
Experience analyzing operational metrics such as MTTR, ticket aging, and service performance trends.
Strong written and verbal communication skills with the ability to present updates clearly to technical and non-technical audiences.
Exposure to Computer Incident Response Team (CIRT) practices or structured incident response environments is preferred.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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Refine Your Search

technology analyst jobs in salt lake city, ut

Help Desk/Desktop Support Analyst

Internal Audit - Technology and Engineering | Analyst | Salt Lake City

Technology Support Analyst II

Senior Systems & Technology Analyst

Master Data Management Operations, Analyst

NetSuite Business Analyst

Cybersecurity Analyst I

Problem Analyst

Data Analyst Technical Staff TeleHealth

Budget System Analyst

HRIS Business Analyst Open Until Filled

IT Analyst III - Senior Backend Developer

Software Test Analyst

IT Business Analyst

IT Risk Analyst II

Program Planning and Scheduling Analyst - Level 2

Software Engineer - FCO Technology Team - Analyst - SLC

ERP System Analyst

Engineering-Draper-Analyst/Associate-Help Desk User Support

Testing and QA Analyst - ERP Transformation

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