Patient Service Representative
Intermountain Healthcare —Salt Lake City, UT
- $18.31 - $23.80 an hour
- Weekends as needed
- Word processing
- Computer literacy
- High school diploma or GED
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- $21 - $25 an hour
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Patient Service Representative

Intermountain Healthcare -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$18.31 - $23.80 an hour

Qualifications

Computer operation
Word processing
Computer literacy
Typing
Clinical confidentiality policies

Full Job Description

Job Description:

Join Our Team as a Patient Service Representative!

We are actively building a talent pipeline for multiple locations within our organization (see list below). Opportunities may be available across a variety of shifts, including days, evenings, nights, weekends, and variable schedules. By applying, you will be considered for current and future openings that align with your skills, preferences, and availability.

Discover why Intermountain Health is a great place to work (youtube.com)

Locations:

Avenues Clinic
LDS Hospital
Salt Lake Clinic
Primary Children's Hospital
North Temple Clinic

Posting Specifics

Entry Rate: $18.31 - $23.80 depending on experience
Benefits Eligible: Yes, check them out here
Shift Details: Full-time, 36-40 hours per week, schedules will vary

Essential Functions

Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual

Physical Requirements

Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Position may require standing for long periods of time, lifting supplies
May assist patients into/out of the clinic.

Location:

Avenues Medical Plaza, Avenues Physician Tower, Avenues Surgical Center, Avenues Womens Center, Intermountain Health LDS Hospital, Intermountain Health Primary Childrens Hospital, Primary Childrens at Riverton, Primary Childrens at Taylorsville, Primary Childrens Outpatient Clinic, Salt Lake Clinic

Work City:

Salt Lake City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Apply Now

Refine Your Search

collection representative jobs in salt lake city ut

Patient Service Representative

Male Patient Care Technician (20-29)

Outside Sales Representative

Quality Engineer

Office Administrator

Data Collection Representative

Evidence Control Manager

Customer Care Representative

Enhanced Registrar Temporary

Service Center Clerk II

Compliance Inspector

Field Representative - Part Time

Store Scanning Specialist

QA Technician II (Days)

Crime Scene Supervisor (Graveyard Shift)

Land Records Clerk

Medical Billing - Salt Lake City, UT

Part-Time Warehouse Associate - Mon thru Fri, 7AM to 11AM - $17.00/Hour (Draper, UT)

Medical Assistant

Guest Service Representative Salt Lake City

I want to receive the latest job alert for collection representative in salt lake city ut

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