Overview
Top candidates for this role will be a ServiceNow Certified Systems Administrator.
This is a local/hybrid position. Must live in the SLC area or be willing to relocate here.
University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position provides engineering leadership and oversight on design, engineering and development of information technology solutions. Responsible for the most complex, multi-site domain activities and integration. Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. This position has no responsibility for providing care to patients.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
Senior developer within the ServiceNow team to lead and improve development activities within the platform.
Analyzes and evaluates existing systems with minimal oversight and defines problems, data availability, reports requirements and system designs issues.
Designs, configures, and develops custom applications and advanced software modules. Utilizes sophisticated scripting (Business Rules, Script Includes, Flow Designer, and IntegrationHub) while adhering to standard practices.
Designs and develops applications using integrations (REST/SOAP, JSON/XML) using Integration Hub/MID Server where applicable.
Understanding of Software Development Life Cycle (SDLC) concepts and Agile methodologies.
Works within a team dynamic to improve the platform.
Analyzes the problem and information to be processed, defines the problem, and develops system requirements and program specifications from which programmers prepared detailed flowcharts, programs, and tests.
Leads the team on technical issues.
Works collaboratively with manager and leadership in support of strategic initiatives.
Expected to become proficient in all technologies that we administer.
Works with application team to design WEB based solutions to meet business requirements and production standards. This requires obtaining application knowledge while working with architects, data modelers, and application developers.
Ensures the performance of the applications coded from development to production.
Installs and migrates object changes through multiple test environments and production.
Works on complex projects.
Develops and implements database recovery plans and procedures.
Installs, upgrades and tests complex software.
Develops and maintains OLA and SLA standards in alignment with corporate standards.
Works with team members to maintain technical skills, mentors staff.
Works with customers to maintain relations and understand needs.
Works in multiple projects simultaneously which spans multiple applications releases.
Participates in on call rotation.
Leads the unification of technical skills across the team.
Knowledge / Skills / Abilities
Must have WEB development experience as Sr engineer III. Proficient with Java, SharePoint, Linux, Windows and stays abreast of emerging technologies.
Knowledge of organization's existing and planned Information Architecture and Information Management (IM) Methodology.
Knowledge of and the ability to utilize software development lifecycle and develop accountability in the team.
Knowledge of and the ability to model solutions effectively.
Effective project management and coordination skills.
Knowledge of and the ability to manage an organization's architectures, data resources, polices, practices and procedures to appropriately and effectively address business and stakeholder's needs.
Knowledge of how to collect data from different information sources and distribute them to users; ability to use this information to simplify information systems and make sound business decisions.
Knowledge of and the ability meet business needs.
Strong judgment and management skills.
Solid verbal and written communication skills.
General WEB skills: Java, CSS, Javascript, HTML, XML, HTTP, SharePoint (current release).
Knowledge in database solutions SQL Coding.
Scripting.
Powershell.
Qualifications
Required
Bachelor's degree in Computer Technologies, Engineering or Science.
Six years of WEB and software development experience.
Qualifications (Preferred)
Preferred
ServiceNow Certified Systems Administrator.
ServiceNow Certified Application Developer.
Experience with ServiceNow development including scripting, integrations, RESTful API.
Java, (current release).
Spring.
Log4j.
Eclipse.
SharePoint Administration.
Software Change Control Subversion (current release).
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: [email protected]
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 84920
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule 8-5
Clinical/Non-Clinical Status Non-Clinical
Location Name Information Technology Services
Workplace Set Up Hybrid
City SALT LAKE CITY
State UT
Department COR ISC 17A ITS SRVC MGMT
Category Information Technology
Workplace Set Up Hybrid
