Top 30 Senior customer service representative Jobs in Sammamish Wa

Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Lynnwood, WA
- $25 - $31 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
12d
Associate Director, Healthcare Customer Care Operations
Chewy —Bellevue, WA
- $149,000 - $245,000 a year
- Full-time
- 7 years
- PMP
- Master's degree
- Paid holidays
- Health insurance
Sr Customer Service Representative
Motion Industries (MOT) —Tukwila, WA
- $28.29 - $36.82 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
5d
Customer Care Advocate, Sr.
Zenith-American —Bothell, WA
- $32.36 an hour
- Full-time
- Bilingual
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Customer Care Representative I
First Choice Health Network Inc —Seattle, WA
- $19 - $22 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Writing skills
- Profit sharing
- Wellness program
Quick Apply
Senior Customer Success Manager , Consumer Electronics
Amazon.com Services LLC - A57 —Seattle, WA
- $82,700 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
DME Customer Order, Senior Manager
Kestra Medical Technologies Inc. —Kirkland, WA
- $117,000 - $160,000 a year
- Extended hours
- Remote
- 7 years
- Microsoft Outlook
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager , Hardlines
Amazon.com Services LLC - A57 —Seattle, WA
- $82,700 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Customer Success Manager , Consumables
Amazon.com Services LLC - A57 —Seattle, WA
- $82,700 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Customer Success Manager
Zenoti —Bellevue, WA
- $85,000 - $110,000 a year
- Analysis skills
- Organizational skills
- Senior level
Quick Apply
shared services senior manager, Customer Advocacy
Starbucks —Seattle, WA
- $112,900 - $169,500 a year
- 5 years
- Office
- Master's degree
- Paid parental leave
- Paid holidays
Senior Customer Success Manager, Consumables
Amazon.com Services LLC —Seattle, WA
- $82,700 - $154,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Senior Customer Success Manager (Scale Business)
Saviynt —Seattle, WA
- $165,000 - $195,000 a year
- Full-time
- Computer Science
- 11+ years
- Continuous improvement
- Health insurance
- Dental insurance
Client Service Representative
Ethos Veterinary Health —Bothell, WA
- $21 - $24 an hour
- Weekends as needed
- Sales
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Senior Confirmations Specialist
Renewal by Andersen —Renton, WA
- $26 an hour
- Mid-level
- Organizational skills
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
6d
Senior Customer Success Manager, Consumables-Grocery
Amazon.com Services LLC —Seattle, WA
- $80,000 - $140,000 a year
- Full-time
- Merchandising
- Office
- Bachelor's degree
- AD&D insurance
- Health insurance
Client Services Manager
Senior Helpers - Seattle —Auburn, WA
- $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid time off
Quick Apply
Senior Customer Success Manager, Enterprise - West
Chainguard —Seattle, WA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Client Care Specialist | Customer Care and Family Support
Gateway Services Inc —Sultan, WA
- $22 - $23 an hour
- Full-time
- Office
- Entry level
- Paid training
- Wellness program
Quick Apply
4d
Senior Customer Success Manager, US 3P Consumables, North America Seller Business
Amazon.com Services LLC —Seattle, WA
- $80,000 - $140,000 a year
- Full-time
- Oracle
- Merchandising
- SQL
- AD&D insurance
- Health insurance

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Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Shane Co. -
Lynnwood, WA

Apply Now

Job Details

Full-time
$25 - $31 an hour
12 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Retail customer service procedures
Customer communication
Writing skills
English
High school diploma or GED

Full Job Description

Overview:

We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience in a face-to-face environment who can take initiative and understand our customers’ needs. If you have experience working closely with customers and providing tailored solutions that exceed expectations, we would love to hear from you! No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers. You’ll be joining a team where your contributions make a difference!

Responsibilities:

As a Shane Co. Customer Service Associate You Will…

Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
Support Floor Sales activities
Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
Partner with Bench Jewelers to assist customers with repairs and warranty work

Qualifications:

A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA). Prior experience with jewelry is neither relevant nor required… we will teach you!
We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
Excellent communication and interpersonal skills.
Demonstrated attention to detail and accuracy.
Comfortable with technology and comfortable learning new systems and processes.
Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
Genuine enjoyment in providing great service.
Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Shane Co. accepts applications for this position on an ongoing basis. Applications will be reviewed as they are received, and the position will remain open until filled based on business needs.

Behavioral Characteristics:

People-focused, communicative, and team-oriented individuals will see the most success in this role. Strong communication, patience, and resourcefulness are imperative for this role, as are organizational skills and attention to detail. Successful candidates for this role also find fulfillment in areas such as following procedures, working closely with others, and working on a variety of tasks throughout the day. A focus on task-management is required, along with the ability to focus on people and relationships.

Why Work for Shane Co.?:

Shane Co. is a family-owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

Base Pay range for this role is $25 to $31 for Customer Service Associate and $27 to $33 for Senior Customer Service Associate, which applies to this specific role in this location only.

Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data. While we target most new hire offers toward the lower end of the listed range, more demonstrated sales experience, knowledge, and skills may result in a higher starting rate. Average performance will earn a moderate increase each year, while high performers can earn a very generous annual increase. Once you join us, we pay for performance and there is no ceiling to your base pay rate over time.

Beyond Base Pay: Base pay is just one component of our total rewards package. In addition, we include:

Participation in a team bonus that can range from zero to $150 each week for every member of the store team.

Beyond pay:

We are committed to investing in your overall, holistic wellbeing and that of anyone who depends on you. Our benefits and perks include:
- Competitive medical, dental, and vision coverage.
- Competitive 401(k) plan with company match.
- Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
- Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
- Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
- Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
Though weekend and evening availability is required, we are closed when most retailers are open (with 7 paid holidays each year for most staff), and our hours are much more enjoyable than many retailers. (Monday to Wednesday 10 AM to 7 PM, Thursday to Friday, 10 AM to 8 PM, Saturday 10 AM to 6 PM and Sunday noon to 5 PM are the hours we are open to customers.)
We offer dedicated training specific to your role in our company.
We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role. We offer training toward advancement, specifically in the area of management and leadership for all levels. With stores in multiple markets, moving with the company is also possible.
While it is not necessary to be promoted here to be considered very successful, the majority of our management positions in our stores are filled from within and we are very proud to offer ongoing coaching and training towards that end.
We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.

Employer will not sponsor via or work authorization.

Apply Now

Refine Your Search

senior customer service representative jobs in sammamish wa

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Associate Director, Healthcare Customer Care Operations

Sr Customer Service Representative

Customer Care Advocate, Sr.

Customer Care Representative I

Senior Customer Success Manager , Consumer Electronics

DME Customer Order, Senior Manager

Senior Customer Success Manager , Hardlines

Senior Customer Success Manager , Consumables

Senior Customer Success Manager

shared services senior manager, Customer Advocacy

Senior Customer Success Manager, Consumables

Senior Customer Success Manager (Scale Business)

Client Service Representative

Senior Confirmations Specialist

Senior Customer Success Manager, Consumables-Grocery

Client Services Manager

Senior Customer Success Manager, Enterprise - West

Client Care Specialist | Customer Care and Family Support

Senior Customer Success Manager, US 3P Consumables, North America Seller Business

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