Top 80 Service representative / call Jobs in San Andreas, Ca

Customer Service Representative
WM —Sonora, CA
- $18.94 an hour
- Full-time
- High school diploma or GED
- 1 year
- Negotiation
- Employee stock purchase plan
- Paid holidays
13d
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
SCE Planning Project Manager
SummitWest Environmental —California
- $85,000 - $115,000 a year
- Full-time
- Remote
- Background check
- Management
- 5 years
- Paid training
- Health insurance
Quick Apply
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Territory Sales Manager
PartsXpress —California
- $50,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Court Reporter I/II/III
Superior Court of California, County of Tuolumne —Sonora, CA
- $32.70 - $44.99 an hour
- Email
- Background check
- Customer service
- English
- Paid holidays
- Disability insurance
Quick Apply
Sales Representative
Ki Liquid Engineering —California
- From $90,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Field Reimbursement Manager
McKesson —California
- $92,300 - $153,900 a year
- Remote
- Clean driving record
- Computer literacy
- Research
Customer Service Representative / Call Taker
Aire Serv —Valley Springs, CA
- $17 an hour
- Call employer
- Computer literacy
- Typing
- 2 years
Quick Apply
Senior Customer Assistance Representative - Sonora, CA
Enterprise Mobility —Sonora, CA
- $19 an hour
- Urgently hiring
- 18 years or older
- Driver's License
- US work authorization
- Employee discount
- Retirement plan
Community Health Worker/Promotor(a) de Salud - Seasonal Temporary
Zócalo Health —Amador County, CA
- $27 - $30 an hour
- Temporary
- Remote
- Spanish
- Google Workspace
- English
- Paid holidays
- Health insurance
Home Comfort Designer
Aire Serv —Valley Springs, CA
- $36,000 a year
- Urgently hiring
- Clean driving record
- Mid-level
- Residential
- Paid training
- Fuel card
Quick Apply
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Sales Manager, Sales Operations (Home Services)
HomePro Marketing —United States
- $100,000 - $150,000 a year
- Full-time
- Remote
- Background check
- 7 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- $21.50 an hour
- Remote
- 18 years or older
- Computer literacy
- Windows
- Paid training
- Health insurance
Case Strategist Sales Representative
Polston Tax Resolution & Accounting —United States
- $100,000 - $150,000 a year
- Remote
- CPA
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
4d

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Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
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service representative / call jobs near san andreas, ca

Customer Service Representative

WM -
Sonora, CA

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Job Details

Full-time
$18.94 an hour
13 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

I. Job Summary

As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect to handle 60-80 contacts a day in a fast-paced/high-volume environment and to use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. The WM CSR will handle a number of escalated contacts. The ability to consistently provide an exceptional level of customer service, briefly explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success. Sales and retention are also key components of the CSR role. The WM CSR is expected to skillfully highlight the features and benefits of WM products and services to increase revenue and retain at risk customers.

II. Essential Duties and Responsibilities

Fields customer service inquiries and handles customer service transactions independently and proficiently: o Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues, and requests o Uses authorized systems to gather information, provide information, and/or update customer records.  Provides standard information and education regarding service options, charges, billing, and contracts.
- Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve the customer’s issue and exhausts all other solutions before escalating the customer’s query. o Serves as an advocate for customers with repeat issues by engaging the right department and people within WM. o Communicates concise and accurate information.
Listens for and identifies opportunities to cross sell additional products and services.
Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
Supports other service lines when required.
Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.
Completes cross training with Operations, Sales, and Billing.
Interacts with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live chat, or self-service channels.
Flexible scheduling and willingness to perform other tasks as required by delivery channel.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)
1 year of previous customer service experience (in addition to education requirement).

B. Preferred Qualifications

specialized training

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY: The expected base pay rate for this office/on-site position is $18.94. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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Refine Your Search

service representative / call jobs in san andreas, ca

Customer Service Representative

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

SCE Planning Project Manager

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Territory Sales Manager

Court Reporter I/II/III

Sales Representative

Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California

Field Reimbursement Manager

Customer Service Representative / Call Taker

Senior Customer Assistance Representative - Sonora, CA

Community Health Worker/Promotor(a) de Salud - Seasonal Temporary

Home Comfort Designer

Licensed Insurance Representative - Remote

Sales Manager, Sales Operations (Home Services)

Licensed Insurance Representative - Remote

Case Strategist Sales Representative

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