This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Bakery Cake Decorator. The incumbent may be assigned other duties and responsibilities.
JOB SUMMARY:
To comply with Lowe's company policies, standards, security measures and regulations. Proper performance of the duties and responsibilities of this position contributes to and ensures achievement of proper Bakery conditions. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Provides leadership and motivation within the store to promote a culture reflective of Lowe's guiding principles, core values, and vision.
JOB RELATIONSHIPS:
Store Manager / Assistant Store Manager
All assigned teammates in the Bakery dept.
Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with
teammates from other locations.
JOB DUTIES:
- A Cake Decorator is a professional baker who specializes in making and decorating cakes for all occasions or
special events. Must provide premier customer service, including greeting and responding to customer
questions.
- Icing, decorating, packaging, labeling and pricing products for refrigerated cases. Documenting customer
special orders.
- Assist with ordering and maintaining inventory control to ensure freshness, product quality and turnover for
maximum sales.
- Make effective and objective decisions regarding operational choices in work procedures. Work with Manager
to over see inventory of the bakery department, new product purchases, scheduling and other situations
where multiple factors must be considered and weighed to
maximize operating results.
- Control level of damaged and spoiled/out of date products and ensures proper disposition of same according
to company policy.
- Maintain a friendly selling approach to customers by all Bakery teammates.
- Ensure that all teammates are courteous to customers and that requests, and complaints are handled
promptly and courteously.
- Check and verify that bakery products received, to ensure that listed on vendor invoices items are
delivered, check product for quality, count or weight and conditions.
- Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.
- Must be able to perform other duties.
- Must be able assist, as needed, in unloading trucks, breakdown load and stock product.
- Communicate and coordinate with Store Manager to provide feedback from the store.
- Follow approved procedures for receiving product, pricing, marking and restocking to ensure quality
protection, accuracy and product rotation.
- Responsible for assisting in training department teammates upon request.
- Conduct department walks in accordance with Management Awareness. Ensures that all bakery teammates
are trained to conduct department walks in accordance with Management Awareness.
- Responsible for efficient and effective delegation of duties to achieve maximum performance of teammates
including proper follow-up to assure satisfactory performance.
- Responsible for maintaining signs, pricing, refrigerated cases and display shelves, by implementing scheduled
inspections of those areas.
- Responsible for department compliance of company policies, programs, procedures and guidelines.
- Works with department teammates to identify the root causes of issues and inefficiencies.
- Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.
- Adhere to all compliance of all company policies, programs, procedures and guidelines.
- Constantly interacts with customers.
. Ensures that all Management Awareness policies and goals are maintained at all times in the meat
department.
Knowledge, Abilities and Skills:
Knowledge of various bakery products and recommended uses or cooking methods. Professional cake baker preferred but not required. Knowledge and ability to operate /bakery department equipment. Ability to read and write English. Good customer relations skills.
Licenses, Registration and Certification:
None.
WORKING CONDITIONS:
Frequent exposure to refrigerated storage areas and damp, humid conditions. Works on wet or slippery surfaces. Noise level normally moderate. Can be extreme when power tools or other equipment are in use. Subject to hazards when operating bakery cutting equipment. Subject to communicable disease.
PHYSICAL REQUIREMENTS:
Heavy work- exerting 50-100 pounds of force occasionally, and 25-50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Requires walking and/ or standing up to a significant degree. Must be able to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger and feel. Subject to psychological stress.
