About Global Data Technologies
Founded in 2014 and headquartered in San Angelo, Texas, Global Data Technologies provides reliable technology and communication solutions to clients nationwide. We specialize in VoIP phone systems, paging, networking, security, and related technology solutions, offering full-service support from installation through ongoing maintenance. Our commitment to quality, dependability, and exceptional customer service has made us a trusted partner across multiple industries.
Position Overview
We’re seeking a dependable, detail-oriented, and technically minded Technical Support Specialist to join our growing team. This is an office-based position responsible for providing first-level technical support to Global Data Technologies customers.
This person will serve as the initial point of contact when customers need assistance with the products and systems we provide. They will diagnose issues, provide basic troubleshooting and support, answer product and functionality questions, and determine when an issue needs to be escalated to a programmer, network engineer, field technician, or other member of the technical team.
The ideal candidate is someone who enjoys solving problems, working with technology, communicating with customers, and learning our products and systems inside and out.
This is an inside, office-based position. Routine customer site visits and field installations are not part of this role.
Key Responsibilities
- Serve as the first point of contact for customer technical support requests.
- Provide first-level technical support by phone, email, and remote access.
- Troubleshoot issues with products and systems provided by Global Data Technologies.
- Assist customers with questions regarding system functionality, features, configuration, and basic operation.
- Troubleshoot and support VoIP phone systems, paging systems, networking equipment, security systems, and other supported technologies.
- Gather information from customers to accurately identify and diagnose technical issues.
- Resolve issues within the scope of first-level support and escalate more complex issues to the appropriate technical team member.
- Coordinate with programmers, network engineers, field technicians, operations, and other departments when additional assistance is required.
- Maintain accurate records of customer issues, troubleshooting performed, resolutions, and escalations within company software systems.
- Follow up on open support issues to ensure they are progressing toward resolution.
- Become knowledgeable about Global Data Technologies’ products, services, and support processes.
- Assist customers with basic training and questions regarding the products and systems we provide.
- Assist with product testing, troubleshooting procedures, documentation, and internal knowledge resources.
- Work with manufacturers and distributors when additional technical or product support is required.
- Maintain a professional, helpful, and solution-oriented approach when working with customers.
- Other duties and responsibilities as assigned.
What We’re Looking For
- Strong technical aptitude and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to troubleshoot problems logically and methodically.
- Comfortable communicating with customers by phone and email.
- Ability to explain technical information in a way that is easy for customers to understand.
- Strong attention to detail and organizational skills.
- Ability to learn new products, systems, and technologies quickly.
- Experience with telecommunications, VoIP, networking, security, audiovisual, paging, or other technology systems is preferred.
- Basic networking knowledge is a plus.
- Experience providing technical support or working in a help desk environment is a plus.
- Ability to work independently while knowing when to escalate an issue to the appropriate team member.
Position Expectations
This is a full-time, office-based position in San Angelo, Texas. The primary responsibility of this role is to provide first-level technical support to Global Data Technologies customers and serve as the initial point of contact for technical issues.
The person in this role will work closely with our programming, networking, installation, operations, and customer service teams to ensure customer issues are properly diagnosed, resolved, and communicated.
The goal of this position is to provide our customers with a knowledgeable first point of contact who can quickly understand their issue, help resolve it when possible, and get it to the right person when additional expertise is required.
Growth Opportunities
At Global Data Technologies, we believe in promoting from within and developing our employees as the company grows. This position is intended to provide a strong foundation in our products, systems, customers, and operations, with opportunities to take on additional responsibilities and advance into other technical or leadership roles over time. The right person who demonstrates initiative, develops their technical skills, and consistently performs at a high level can grow well beyond the responsibilities of this position.
Pay: $12.00 - $15.00 per hour
Benefits:
Work Location: In person
