Top 673 Shift leader Jobs in San Antonio, Tx

Telecom Call Center Supervisor/Team Lead (In-Office)
Mphasis Limited —San Antonio, TX
- Up to $22.50 an hour
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
10d
Part-Time Shift Leader
MINISO USA —San Antonio, TX
- $14 - $19 an hour
- Part-time
- Merchandising
- Maintenance
- High school diploma or GED
Shift Lead
Walgreens —San Antonio, TX
- $17 - $20 an hour
- Full-time
- Merchandising
- Maintenance
- English
- Health insurance
- Dental insurance
Shift Leader
P. Terry's Burger Stand —San Antonio, TX
- $17 - $20 an hour
- 8 hour shift
- Customer service
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Department Leader
McDonald’s —San Antonio, TX
- Up to $20 an hour
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Disability insurance
- Health insurance
Shift Leader
Torchy's Tacos —San Antonio, TX
- $19 - $20 an hour
- Weekends as needed
- Spanish
- ServSafe
- English
- Health insurance
- Dental insurance
Quick Apply
2d
Shift Leader
Coffee & Bagel Brands —San Antonio, TX
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid time off
- Employee assistance program
2d
Shift Leader
Einstein Bros. Bagels —San Antonio, TX
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid time off
- Employee assistance program
Shift Manager
McDonald’s —San Antonio, TX
- Up to $18 an hour
- 18 years or older
- Inventory management
- Mid-level
- Disability insurance
- Health insurance
Shift Leader
Insomnia Cookies —San Antonio, TX
- Part-time
- 18 years or older
- Bakery
- Mentoring
- Employee discount
- Pet insurance
Quick Apply
8d
Full Time Shift Leader
Suds Deluxe Car Wash —San Antonio, TX
- From $14 an hour
- Full-time
- Sales
- Customer service
- In-person
- Health insurance
- Employee discount
Quick Apply
1d
Shift Leader
Taco Cabana - 20362 —San Antonio, TX
- $12 - $14 an hour
- Part-time
- Basic math
- High school diploma or GED
- Accounting
Quick Apply
Shift Leader
Taco Cabana - 20212 —San Antonio, TX
- $12 - $14 an hour
- Part-time
- Basic math
- High school diploma or GED
- Accounting
Quick Apply
Shift Leader
Taco Cabana - 20207 —San Antonio, TX
- $12 - $14 an hour
- Part-time
- Basic math
- High school diploma or GED
- Accounting
Quick Apply
Shift Leader
Dunkin' | PSP Franchising LLC —San Antonio, TX
- Part-time
- Quick service & fast food restaurant
- Entry level
Quick Apply
Shift Leader
Chick-fil-A —San Antonio, TX
- From $16.50 an hour
- 12 hour shift
- Restaurant management
- Quick service & fast food restaurant
- In-person
- 401(k) matching
- Flexible schedule
Quick Apply
District Shift Leader
Einstein Bros. Bagels —San Antonio, TX
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Dental insurance
- Paid time off
Shift Leader
Taco Cabana - 20101 —San Antonio, TX
- $12 - $14 an hour
- Part-time
- Basic math
- High school diploma or GED
- Accounting
Quick Apply
AV Site Lead (CDL-A) 1st Shift
Outrider —San Antonio, TX
- $32 - $37 an hour
- Temporary
- Background check
- Google Workspace
- Clean driving record
- Health savings account
- Health insurance
Quick Apply
3d
Shift Lead
P. Terry's Burger Stand —San Antonio, TX
- $17 - $20 an hour
- 8 hour shift
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

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Telecom Call Center Supervisor/Team Lead (In-Office)

Mphasis Limited -
San Antonio, TX

Quick Apply

Job Details

Full-time
Up to $22.50 an hour
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Staff supervision
Customer retention strategy
Team supervision
Loyalty marketing
Managing teams in a customer support role
Writing skills
Team development
Team training
Sales management systems proficiency
Leading team collaboration initiatives
Managing projects
CRM system proficiency
Telemarketing
Account management
Data analytics technologies

Full Job Description

Schedule: Must be flexible to work M-F 8am-5pm, Tues-Sat 8am-5pm, and M-F 10am-7pm

Location: South side of San Antonio, TX 78235 (100% ON-SITE)

Summary

In the role of Account Supervisor, your responsibility is to oversee and motivate the Outreach and Loyalty teams, who are tasked with supporting account managers within our clients’ internal teams. Your team will closely collaborate with Marketing Sciences, Sales, Contract Management, and other stakeholders to analyze high-risk customers, playing a crucial role in reducing churn and safeguarding our revenue through exceptional communication and strategic engagement for Business Market and Public Sector customers. This position is vital for maintaining seamless account operations, supporting client relations, and fostering team success. Essential responsibilities for this white glove service include managing the team, tracking performance, solving problems, and ensuring effective communication with higher management. As this is a brand-new program, flexibility is a non-negotiable in this role; the ideal candidate will be willing to adapt to the changing demands of our business.

Key Responsibilities Include:

Serving as a liaison between the account management support team, account managers, and other departments (e.g., Sales, IT, Operations)
Assisting account managers with client onboarding, account maintenance, and issue resolution, including technical or account assistance. Handling escalated client issues and ensuring timely and effective communication with clients.
Working collaboratively with the team and other departments to provide solutions to challenges
Document customer interactions thoroughly using CRM tools to ensure alignment and visibility
Knowledge of and adherence to telemarketing laws
Supporting the onboarding experience and assisting new hires with acclimating to the company culture
Supervising, mentoring, and coaching account management specialists. Assigning tasks, setting performance goals, conducting regular team meetings, and timekeeping.
Providing training and development opportunities for new and existing team members to enhance their skills and knowledge in account management and related areas
Tracking team performance against key metrics, identifying areas for improvement, and implementing strategies to enhance efficiency and customer satisfaction.

Soft Skills:

Ability to convey information accurately and efficiently to both internal team members and external stakeholders, both verbally and in writing
Ability to manage multiple priorities, meet deadlines, and maintain accurate records
Adaptive to changing situations in a competitive market
Ability to identify and resolve complex client issues and make sound decisions using strong analytical and problem-solving skills

Required Qualifications:

White Glove Customer Service: 1-2 years
Team Lead Experience: 3+ years
Project Management: 2+ years
Data Analytics: 2+ years
Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM), and tools like Microsoft Office
Experience working in Loyalty/Retention programs with a high understanding and performance with loyalty tools such as Compass & Mysolutions

Preferred Qualifications:

Technical and Public Sector customer experience: 1+ years
Previous experience working in a Secure Workspace (SWS) type environment or white room (no pen, paper, mobile or electronic devices, etc.): 1+ years
Experience troubleshooting hardware, software, applications, network, and device issues
Experience in a similar role: 1+ years

Pay: Up to $22.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Please provide best email address to reach you at.
By submitting your application, you agree to be flexible to work the following shifts as needed: M–F 8am–5pm, Tues–Sat 8am–5pm, or M–F 10am–7pm.

Work Location: In person

Quick Apply

Refine Your Search

shift leader jobs in san antonio, tx

Telecom Call Center Supervisor/Team Lead (In-Office)

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