Top 69 Customer care manager Jobs in San Antonio, Tx

Client Support Manager
Office Ally —San Antonio, TX
- $75,000 - $85,000 a year
- 3 years
- Travel
- Mentoring
Office and Customer Service Manager is the Backbone of Our Success
CCTHC Inc / Lavish Kitchen and Bath Inc —San Antonio, TX
- $22 - $26 an hour
- Full-time
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
SWBC —San Antonio, TX
- $89,252.80 - $133,879.20 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Wellness program
- Health insurance
Customer Service Manager – Order Management and SAP
PASONA N A, INC. —Selma, TX
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Supervising experience
11d
Client Success & Digital Marketing Manager
Plumber Marketing USA —Texas
- $35,360 - $44,720 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Leadership
- Health insurance
- Paid time off
Quick Apply
Customer Account Manager Sr
Tower Semiconductor Ltd. —San Antonio, TX
- Inventory management
- 5 years
- Engineering
Client Escalation Specialist
SafeRide Health —San Antonio, TX
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Conflict management
Quick Apply
12d
Manager Client Solutions Sr
Acosta —San Antonio, TX
- $72,600 - $90,800 a year
- Full-time
- Microsoft Outlook
- Business development
- Bachelor's degree
Quick Apply
Client Services Associate
Care Options for Kids —San Antonio, TX
- $50,000 - $55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Client Success Manager
ALDRIDGE —San Antonio, TX
- Hybrid work
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Customer Operations Manager
Cascade Residential Servi —San Antonio, TX
- Full-time
- 3 years
- Business development
- Bachelor's degree
Quick Apply
12d
Customer Success Manager
TrueLoyal —San Antonio, TX
- Full-time
- Research
- Presentation skills
- Continuous improvement
- AD&D insurance
- Paid holidays
Quick Apply
Client Services Coordinator
Family Violence Prevention Services, Inc. —San Antonio, TX
- $36,000 - $42,000 a year
- 8 hour shift
- Spanish
- Bachelor of Science
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Voice of Customer Program & Analytics Manager
PenFed Credit Union —San Antonio, TX
- $79,400 - $144,776 a year
- Overtime
- Marketing
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Customer Success Manager (EFUNDS for Schools)
SWBC —San Antonio, TX
- Full-time
- School experience
- Marketing
- 5 years
- Wellness program
- Health insurance
Customer Service Manager
Mclane Company, Inc. —San Antonio, TX
- Full-time
- Background check
- Inventory management
- Writing skills
- Profit sharing
- Health savings account
Client Manager
Adolfson & Peterson Construction —San Antonio, TX
- $104,000 - $172,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Quality control
- Health savings account
- Paid holidays
Division Director - HOA Community Management - Team/Client Director
SpectrumAM —San Antonio, TX
- $100,000 a year
- Full-time
- Hybrid work
- 8 years
- Analysis skills
- Human resources
- AD&D insurance
- Paid holidays
Quick Apply
10d
Client Care Coordinator for Home Care Company (PAS Agency)
Griswold Home Care for San Antonio —San Antonio, TX
- $17 - $20 an hour
- Weekends as needed
- Bachelor of Science
- Office
- Criminal background check
- Health insurance
Quick Apply
Customer Account Manager
SIO Logistics —San Antonio, TX
- $45,000 - $50,000 a year
- Full-time
- Dry van
- Mid-level
- Business development
- Health insurance
- Dental insurance

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Client Support Manager

Office Ally -
San Antonio, TX

Apply Now

Job Details

$75,000 - $85,000 a year

Qualifications

Staff supervision
Managing teams in a customer support role
Enterprise software
Coaching
Workplace dispute resolution
Change management support (employee development activity)
Call center management
Data analytics technologies

Full Job Description

About Us

At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care.

In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners.

At the core of our company are four key values that guide our mission and work:

Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects.
Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions.
Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology.
Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust.

About the Role

We're looking for a Client Support Manager to join our growing Client Services team. The Client Support Manager is a strategic and operational leader responsible for overseeing the performance and daily management of the call center through a layered leadership model. By directing supervisors - who support Team Leads and front-line agents - the Client Support Manager ensures service levels are met, customer satisfaction is achieved, and operational workflows run efficiently. This role combines people leadership, performance management, and process optimization to foster a high-performing, customer-centric environment.

What You'll Do

Leadership & Team Development

Oversee and mentor call center supervisors, providing coaching, guidance, and regular performance feedback
Strengthen leadership capabilities among supervisors, particularly in communication, coaching, accountability, and conflict resolution
Support succession planning by identifying and developing supervisors for future leadership roles
Assist supervisors in resolving escalated personnel matters, team conflicts, or performance challenges

Operational Oversight

Ensure supervisors effectively manage daily call center operations, including call flow, staffing adherence, scheduling, and compliance with policies
Manage high-level customer escalations and assist supervisors in resolving complex customer issues
Collaborate with Workforce Management to ensure staffing levels align with forecasted demands and business needs
Recommend and implement process improvements to streamline workflows, reduce handling times, and enhance efficiency

Customer Experience Leadership

Champion initiatives that improve customer satisfaction, leveraging feedback, survey data, and internal performance insights
Oversee call quality programs to ensure agents - through their supervisors - deliver consistent, professional, and empathetic service
Ensure supervisors and Team Leads are equipped to coach agents effectively, reinforcing service standards and best practices

Strategic Planning & Performance Management

Establish clear performance expectations for supervisors that cascade into achievable KPIs for Team Leads and agents
Monitor call center performance metrics, identify trends, and collaborate with supervisors to address gaps or improvement opportunities
Use data, reporting, and analytics to inform decisions related to staffing, training, quality, and operational strategies
Lead change management initiatives, including implementation of new technologies, policies, or processes, ensuring successful adoption across all leadership layers

Supervisory Responsibilities

Direct supervision of Call Center Supervisors
Indirect oversight of front-line agents through the supervisor layer
Responsible for leadership development, performance coaching, and escalation support for supervisor team

What You'll Need

3+ years of leadership experience within a call center or customer-service environment, or an equivalent combination of education and experience
Advanced proficiency with call center systems, analytics tools, and applicable software programs
Ability to interpret key performance metrics and use insights to improve team performance and operational outcomes
Demonstrated leadership, coaching, and communication skills
Proven problem-solving and conflict resolution skills
Ability to manage multiple priorities and lead through change

Nice to Have

Experience managing supervisors or team leads in a multi-level leadership structure

Travel Requirements

This role requires up to 5% travel, which may include client meetings, team gatherings, or company events
Travel will typically be scheduled in advance and supported by the company

Why You'll Love Working at Office Ally

At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space.

EEO Note

Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Apply Now

Refine Your Search

customer care manager jobs in san antonio, tx

Client Support Manager

Office and Customer Service Manager is the Backbone of Our Success

Customer Success Manager

Customer Service Manager – Order Management and SAP

Client Success & Digital Marketing Manager

Customer Account Manager Sr

Client Escalation Specialist

Manager Client Solutions Sr

Client Services Associate

Client Success Manager

Customer Operations Manager

Customer Success Manager

Client Services Coordinator

Voice of Customer Program & Analytics Manager

Customer Success Manager (EFUNDS for Schools)

Customer Service Manager

Client Manager

Division Director - HOA Community Management - Team/Client Director

Client Care Coordinator for Home Care Company (PAS Agency)

Customer Account Manager

I want to receive the latest job alert for customer care manager in san antonio, tx

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