Top 12 Help desk analyst Jobs in San Antonio, Tx

Service Desk Analyst - IM Service Desk
Christus Health —San Antonio, TX
- 8 hour shift
- High school diploma or GED
- Communication skills
- Entry level
CIS Administrator
BGE, Inc —San Antonio, TX
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Business Systems and Accounting Analyst
H-E-B FEDERAL CREDIT UNION —San Antonio, TX
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- System design
Quick Apply
7d
GeoBase Training Support Junior Analyst
Woolpert —San Antonio, TX
- $65,800 - $82,300 a year
- Choose your own hours
- Background check
- Civil engineering
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
System Administrator
RealmOne —San Antonio, TX
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Paid training
- Paid parental leave
NOC Analyst
EVOTECH LLC —San Antonio, TX
- Overtime
- Computer Science
- Mid-level
- Office
Quick Apply
3h
Director, Web Applications Development - Mgmt Info Svc
North East Independent School District —San Antonio, TX
- $88,263 - $103,836 a year
- Full-time
- High school
- 5 years
- ERP systems
PowerBi Data Analyst (Must have DOD clearance)
Sandoval Technology Solutions LLC —San Antonio, TX
- Full-time
- Computer science
- 5 years
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply

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help desk analyst jobs near san antonio, tx

Service Desk Analyst - IM Service Desk

Christus Health -
San Antonio, TX

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED

Full Job Description

Description

Summary:

The Service Desk Analyst is responsible for supporting the functional and operational efficiency of Information Management and the Service Support Division. SDAI's will take ownership of resolving first level customer service requests related to both hardware and software and will use excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team environment. SDAI's will be highly customer service orientated and proactive in anticipating and resolving problems while maximizing efficient use of computer resources. The Service Desk Analyst I is also responsible for supporting the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the CHRISTUS organization as a whole. The SDAI is expected to cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the CHRISTUS Mission, Core Values, and Vision.

Responsibilities:

Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both CHRISTUS Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets
Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times
Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests
Participates in departmental programs that promote and deliver exceptional customer service
Provides customers with assistance in understanding and making appropriate use of software tools and various applications and equipment such as, but not limited to MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers to support end user and/or customer requests
Answers customer questions and concerns regarding system operations and responds proactively in resolving system issues by assessing the extent of problem and escalating the issue to next level support when necessary
Determines higher tiered or second level support group responsible if First Call Resolution does not occur
Adheres to all established Service Desk policies, procedures, and guidelines for processing, escalating, notifying and closing customer calls
Fully documents all associated resolutions and/or actions taken in the ticketing software system, including but not limited to, description of incident, information on the customer and hardware used, troubleshooting methods performed, and actions taken to final resolution and furthermore communicates resolution/escalation to the customer
Manages Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
Follows up with internal and external support technicians and analysts for ticket status updates
Facilitates knowledge sharing by creating Knowledge Base Articles and Wiki entries for Information Management support teams to utilize in resolving reoccurring issues
Assists Service Desk Analyst II's and III's and second level support analysts in evaluating change management resolutions on new products and technologies for the organization
Serves as a liaison between Information Management Department and all customers
Performs other duties and special projects as assigned by the Service Desk Team Leads, Service Desk Supervisor, or Service Desk Manager

Requirements:

High School Diploma

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

Apply Now

Refine Your Search

help desk analyst jobs in san antonio, tx

Service Desk Analyst - IM Service Desk

CIS Administrator

Business Systems and Accounting Analyst

GeoBase Training Support Junior Analyst

System Administrator

NOC Analyst

Director, Web Applications Development - Mgmt Info Svc

PowerBi Data Analyst (Must have DOD clearance)

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