Top 15 Help desk support specialist Jobs in San Antonio, Tx

Customer Support Specialist
Omni Mgmt Group, LLC DBA Stellar Virtual —Texas
- $15.50 - $18.00 an hour
- Full-time
- School experience
- Google Workspace
- Mid-level
- Health savings account
- Paid holidays
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10d
Information Technology Support Specialist - TS/SCI w/Poly
General Dynamics Information Technology —San Antonio, TX
- $34 - $46 an hour
- Monday to Friday
- 5 years
- Travel
- Mentoring
- Paid time off
- 401(k) matching
Help Desk Support Specialist
University Health —San Antonio, TX
- $19.05 - $26.75 an hour
- Full-time
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
4d
Help Desk Specialist
Leidos —San Antonio, TX
- $59,150 - $106,925 a year
- Full-time
- Mid-level
- Windows
- Master's degree
IT Support Specialist I
CentroMed —San Antonio, TX
- $21 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
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IT Support Specialist
GFS Home Loans —San Antonio, TX
- $42,500 - $53,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
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Information Technology Support Specialist
General Dynamics Information Technology —San Antonio, TX
- $30.44 - $41.18 an hour
- Holidays
- Inventory management
- 5 years
- Office
- 401(k) matching
Journeyman Computer User Support Specialist (Help Desk Support)
BRS —San Antonio, TX
- $61,000 - $68,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid holidays
9d
IT Service Desk Technician Tier 1
Juern Technology —San Antonio, TX
- $43,000 - $53,000 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
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11d
Help Desk Technician III
General Dynamics Information Technology —San Antonio, TX
- $23.30 - $29.90 an hour
- Microsoft Access
- Microsoft Outlook
- Office
- Paid holidays
- On-the-job training
10d
IT Service Desk Specialist Tier 2
Juern Technology —San Antonio, TX
- $50,000 - $64,000 a year
- 8 hour shift
- Azure
- Mid-level
- 3 years
- Health savings account
- Health insurance
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11d
Training Specialist
Guidehouse Inc. —San Antonio, TX
- $61,000 - $101,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Health savings account
- Paid holidays
4d
IT Operations Specialist
Alpaca —San Antonio, TX
- On call
- Remote
- English
- Mid-level
- 3 years
- Health insurance
Quick Apply
11h

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help desk support specialist jobs near san antonio, tx

Customer Support Specialist

Omni Mgmt Group, LLC DBA Stellar Virtual -
Texas

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Job Details

Full-time | Contract
$15.50 - $18.00 an hour
10 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance

Qualifications

School experience
Google Workspace
Google Sheets
Google Docs
Google Drive
High school diploma or GED
Google Slides

Full Job Description

Position Details

Position: Customer Support Specialist
Reporting Manager: Supervisor, Support Services
Status: Hourly, Non-Exempt
Type: Regular, Full-Time (12 Months)
Program: Stellar Virtual (Corporate)
Role Type: Entry to Mid-Level Support Role (Hourly/Non-Exempt)

Overview
As a Customer Support Specialist, this position plays a vital role in providing exceptional technical and operational support directly to our students and their families. In this role, you will be responsible for responding to family inquiries promptly and accurately, escalating complex issues to the appropriate personnel, and resolving parent and student concerns efficiently to ensure a seamless experience.

Essential Duties

Front-Line Family Support: Actively respond to student and family inquiries via the Stellar Virtual Support platform, email, phone, and text. Serve as the primary contact for questions regarding major initiatives like enrollment, attendance, curriculum, testing, and grades.
Technical Troubleshooting: Perform remote diagnostics and repair software or hardware failures (Chromebooks, PCs, Macs) for students, families, and staff to minimize educational downtime.
Issue Routing & Escalation: Triage, direct, and escalate complex academic or technical concerns to the appropriate school personnel. Serve as a point of escalation for other support specialists.
Proactive Resources & Training: Develop and maintain FAQs, templates, and user guides to help families and staff easily navigate school technology. Mentor and train fellow support specialists and school staff.
Systems Administration: Manage the onboarding, offboarding, and remote device configuration for employees so they are fully equipped to assist students.
Data & Inventory Management: Maintain accurate support request logs and hardware inventory. Assist with basic data integrations across school systems (SIS, LMS, CRM) to streamline operations.
Continuous Improvement: Maintain a comprehensive understanding of Stellar Virtual programs and policies, actively collaborating with team members to improve support workflows and the overall student experience.

Knowledge, Skills & Attributes

A minimum of 3 years in a support, helpdesk, or family-facing capacity in a school-based environment.
Basic knowledge of SQL for writing report queries is a plus (but not required).
Knowledge and comfort with evolving online technologies that support a virtual learning environment, including Google Workspace and Google Apps for Education.
Exceptional problem-solving and conflict-resolution abilities when working with frustrated or confused users.
Student- and family-centric mindset with a deep passion for delivering exceptional support.
Proven experience working independently with minimal supervision, including the ability to manage a digital task list and maintain a stable remote (home-office) infrastructure.
Minimum of 1–2 years of experience using the Google Workspace suite (Docs, Sheets, Slides, Drive) in a professional or academic setting.
Demonstrated ability to communicate complex ideas via written channels (Email, Google Chat, and Document Comments) with high clarity and low ambiguity.
Access to a private, secure, high-speed internet connection with a minimum of 25 Mbps download and 10 Mbps upload speeds.

Education & Certification Requirements

A minimum of a high school diploma or equivalent (GED) is required.
A bachelor's degree in a relevant field is strongly preferred. Significant experience and proven ability in a related support position or industry will substitute for a four-year degree.
Certifications in IT, Computer Diagnostics/Repair, and Network Diagnostics/Repair are preferred.

Benefits & Incentives (Full-Time Only)

Competitive vacation and paid time off plans
Comprehensive medical (HMO, HDHP, and PPO), dental, and vision plans with varying coverage for employees and their families, with options available in all states, including a high-deductible health plan (HDHP) option.
401(k) retirement plan (pre- and post-tax options) with matching contribution up to 3% after one year of employment
Additional supplemental disability, life, critical illness, hospital indemnity, accident, legal aid, and ID theft protection plans
Flexible Spending Account (FSA) or Health Savings Account (HSA)
11 Company-paid Holidays

Employment "At-Will" Statement: For W-2 employment, Stellar Virtual is an at-will employer. This means the employee and Stellar Virtual can terminate the employment at any time, with or without cause or notice, as legally permitted. This job description does not guarantee continued employment or a contract. All 1099 status is excluded.

Equal Employment Opportunity (EEO): Stellar Virtual is an equal opportunity employer committed to diversity and inclusion. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $15.50 - $18.00 per hour

Quick Apply

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help desk support specialist jobs in san antonio, tx

Customer Support Specialist

Information Technology Support Specialist - TS/SCI w/Poly

Help Desk Support Specialist

Help Desk Specialist

IT Support Specialist I

IT Support Specialist

Information Technology Support Specialist

Journeyman Computer User Support Specialist (Help Desk Support)

IT Service Desk Technician Tier 1

Help Desk Technician III

IT Service Desk Specialist Tier 2

Training Specialist

IT Operations Specialist

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