Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote Customer Service Representative III
As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task.
What you get:
- Full-Time Employment
- Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying
- We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. or following areas Washington DC, Minneapolis, MN
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work schedule: TBA
What you will be doing:
- Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
- Assists with supervisor call backs
- Assists with agent chat assistance
- Assists with the call center floor to assist representatives with questions or difficult telephone calls.
- Answers inquiries regarding general dispute process
- Data entry of disputes when necessary
- Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
- Performs all other duties as assigned.
What We’re Looking For:
- A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period.
- An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
- A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
- A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
- A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies.
- A focused multitasker who thrives in a structured, high-volume call center environment.
Requirements:
- Must be at least 18 years old and possess a High School Diploma or equivalent.
- Must have 6 months of Customer Service, Call Center or Dispatch experience.
- Complete a background check, credit check, and security fingerprinting.
- All internals must be in their current roles for 6 months or more
Training Requirements:
- Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
- Must maintain an average quiz score of 80%+ and complete all required E-Learning training.
Technical & Workspace Requirements:
- Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 50 upload; (no Wi-Fi).
- Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
- Company equipment will be provided
Preferred Qualifications:
- 1+ years of previous call center experience
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
