PURPOSE:
The Community Manager is the on-site leader of the Manufactured Housing Community (MHC) and reports to the District Manager. The Community Manager is responsible for executing the strategic vision for the property developed by the executive management team and communicated through the District Manager and for the overall day-to-day operation and performance of the MHC(s) with which he or she has been entrusted. The Community Manager will be most effective when he/she builds a strong team (including on-site employees, Home Office personnel, contractors, vendors) with common goals and objectives. Daily responsibilities include:
1. Resident relations and service - Ensure excellent resident service including courteous and timely response to all resident requests and work orders. Implement and effectively manage resident retention programs and organize resident social events.
2. Rent collection - Enforce a fair and comprehensive collection policy as established for the property. Accurately account for all income received, ensure accurate transmission of income data to the data entry team and make bank deposits daily, in accordance with the company’s policies and procedures. Administer and manage the eviction process and attend court proceedings as required. Continue collection efforts for bad debt accounts. Review targeted management reports in Yardi weekly and update as needed to ensure accuracy.
3. Marketing and occupancy – Know your market including market rent rates for MH and apartments, site-built housing costs, occupancy rates, move-in specials offered, competitive amenities etc. Creatively promote the property using occupancy programs and policies established for the property. Implement marketing techniques that will achieve maximum occupancy and a favorable resident profile. Qualify prospective residents by verifying and approving applications under established acceptance guidelines. Renew leases under current rental policies and as approved by the District Manager. Prepare market surveys of competitive properties in the area. Ensure all property signage and leasing materials (which may include brochures, banners, guest cards, or newsletters) are utilized effectively.
4. Expense control - Operate the property within budget guidelines established for the property. Ensure the policy for authorized purchases is followed by all property employees. Limit property operating expense to the level necessary to maintain acceptable property condition. Ensure all services and work is completed as contracted prior to approval of invoices. Ensure all invoices are coded in Payscan accurately and approved on a timely basis. Promptly approve and/or submit all property invoices for payment.
5. Property appearance - Personally inspect the property daily including the common area (the pool, clubhouse/room, laundries, playground, and picnic areas), vacant sites, parking lots, models and vacant homes to maximize its appearance. Ensure that the property appears clean, well-maintained and free of clutter. Ensure that all vacant homes are market-ready in a timely manner, with minimal unproductive time, within the guidelines established by the District Manager. Ensure that the Gold Star home service program is administered to every COH or Pelican owned home one time per quarter to preserve fixed asset value and performance.
6. Team management – Recruit, hire, orient and train new property employees in compliance with company policies and procedures. Supervise the on-site team including prioritizing and scheduling work assignments and reviewing performance of all work. Ensure all property employees promote high standards of professional appearance and positive relationships with residents, teammates, other company employees, contractors and vendors. Ensure that work assignments are performed in accordance with OSHA (Occupational Safety & Health Act) standards at all times. Train all property employees in safety awareness to limit property loss and damage or injury to residents and visitors of the property.
7. Reporting- Assist the District Manager in preparation of the annual budget. Prepare detailed and accurate property reports as directed by the District Manager and submit all required financial variance reports, invoices, deposits, market surveys and other documents to the District Manager and/or Home Office as scheduled[MU1]. Ensure all data, including rent roll, move-in and move-out, asset management, traffic and property status information is recorded and transmitted to the DOTS team accurately.
8. Ensure all data, including rent roll, move-in and move-out, asset management, traffic and property status information is recorded and transmitted to the DOTS team accurately.
9. Recordkeeping – Ensure accurate, complete and documented resident, maintenance, and vendor files; work order logs; traffic reports; inventories of personal property, furniture, fixtures, and equipment; permits and licenses; and other property records. Maintain an adequate supply of forms, office supplies and equipment.
10. Capital Projects – Identify deferred maintenance, major repair and capital improvement work that will improve property performance and develop a capital project plan with the DM in conjunction with the annual budget. Obtain competitive bids and proposals for work and services necessary for the daily operation of the property. Assist the District Manager by coordinating special projects, major repairs and capital improvement work performed by outside contractors. See, Expense control.
11. Enforcement – Understand and enforce Ascentia’s policies and procedures, the community’s rules and regulations, and the terms of the lease and other addenda to the lease. Achieve goals and objectives established for the property. Ensure compliance with all local, state and federal laws and regulations. Immediately report any safety / health hazard or other unusual events to the District Manager.
12. Other – Perform other work assignments as requested by the District Manager.
Job Type: Full-time
Salary: $60,000-$75,000 per year depending on experience
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Authorization to work in the US
Ascentia is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.
- Minimum 5+ years relevant experience building and leading teams and excellent leadership skills
- Property build and/or management (especially multi-family and/or manufactured housing) experience preferred
- Excellent verbal, written, prioritization, time management, organization, and listening skills and strong attention to detail
- Strong computer skills, including the Microsoft Office Suite
- Must possess valid / active driver's license
- Yardi experience a plus
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you possess a valid driver's license?
- Why do you feel you would be an excellent fit for this position?
- Describe a time you made an unhappy resident or customer happy in a challenging situation.
- Describe how you have ensured and managed profitability in a past role (e.g. an initiative you led, software you used to track it, data analyzed, etc.
- What has been your most important lesson learned in a leadership position?
Language:
Work Location: In person
