Top 1403 Technical program mgr Jobs in San Antonio, Tx

Telecom Call Center Supervisor/Team Lead (In-Office)
Mphasis Limited —San Antonio, TX
- Up to $22.50 an hour
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
System Change Manager
General Dynamics Mission Systems, Inc —San Antonio, TX
- $106,477 - $115,212 a year
- Full-time
- Engineering
- 3 years
- Master's degree
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —San Antonio, TX
- $116,800 - $160,000 a year
- Full-time
- Analysis skills
- Travel
- Senior level
- Paid parental leave
- AD&D insurance
Program Specialist, Career Pathways Professional Development Center (CPPDC)
Restore Education —San Antonio, TX
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
9d
Technical Product Support - EdTech
Securly —San Antonio, TX
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
3d
Program Manager IV - TSDRP
Henry M. Jackson Foundation —San Antonio, TX
- $105,800 - $155,000 a year
- Full-time
- Management
- Research
- Senior level
- Health insurance
- Dental insurance
4d
Program Manager, Senior
Booz Allen Hamilton —San Antonio, TX
- $86,800 - $198,000 a year
- Full-time
- 6 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
4d
Program Manager
Texas Biomedical Research Institute —San Antonio, TX
- Current TB test
- Mid-level
- Master's degree
- Wellness program
- Paid parental leave
Sr. PPBE Management Analysts
BRS —San Antonio, TX
- $140,000 a year
- Full-time
- Military
- Mid-level
- Finance
- Profit sharing
- Paid holidays
Customer Service Manager - Aerospace
Eaton —San Antonio, TX
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Resource Analyst Coordinator (Regulatory Compliance)
San Antonio Water System —San Antonio, TX
- $89,669 - $160,514 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
Program Manager II
CICONIX, LLC —San Antonio, TX
- Full-time
- Background check
- 7 years
- Master's degree
- 401(k)
Quick Apply
On-site Program Manager
Alaka`ina Foundation Family of Companies —Fort Sam Houston, TX
- Bachelor's degree
- Business Administration
- In-person
- Paid holidays
- Disability insurance
4d
Senior Program Manager, PMO
Itron —San Antonio, TX
- $125,000 - $203,000 a year
- Full-time
- Analysis skills
- Organizational skills
- Agile
- Employee stock purchase plan
- 401(k) matching
Program Manager II
Knight Aerospace Medical Systems LLC —San Antonio, TX
- Full-time
- Customer service
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Technical Project and Program Manager
Deloitte —San Antonio, TX
- $102,500 - $188,900 a year
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
- Work from home
9d
Technical Writer Journeyman
ARS ( Applied Research Solutions ) —Lackland AFB, TX
- Full-time
- Microsoft Access
- Management
- English
Quick Apply
5d
Logistics Management III
ARS ( Applied Research Solutions ) —Lackland AFB, TX
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
Quick Apply
5d
Junior Business Analyst
EVOTECH LLC —San Antonio, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Travel
Quick Apply
Digital/Technical Product Manager Lead
USAA —San Antonio, TX
- $150,960 - $288,530 a year
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
3d

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Telecom Call Center Supervisor/Team Lead (In-Office)

Mphasis Limited -
San Antonio, TX

Quick Apply

Job Details

Full-time
Up to $22.50 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Staff supervision
Customer retention strategy
Team supervision
Loyalty marketing
Managing teams in a customer support role
Writing skills
Team development
Team training
Sales management systems proficiency
Leading team collaboration initiatives
Managing projects
CRM system proficiency
Telemarketing
Account management
Data analytics technologies

Full Job Description

Schedule: Must be flexible to work M-F 8am-5pm, Tues-Sat 8am-5pm, and M-F 10am-7pm

Location: South side of San Antonio, TX 78235 (100% ON-SITE)

Summary

In the role of Account Supervisor, your responsibility is to oversee and motivate the Outreach and Loyalty teams, who are tasked with supporting account managers within our clients’ internal teams. Your team will closely collaborate with Marketing Sciences, Sales, Contract Management, and other stakeholders to analyze high-risk customers, playing a crucial role in reducing churn and safeguarding our revenue through exceptional communication and strategic engagement for Business Market and Public Sector customers. This position is vital for maintaining seamless account operations, supporting client relations, and fostering team success. Essential responsibilities for this white glove service include managing the team, tracking performance, solving problems, and ensuring effective communication with higher management. As this is a brand-new program, flexibility is a non-negotiable in this role; the ideal candidate will be willing to adapt to the changing demands of our business.

Key Responsibilities Include:

Serving as a liaison between the account management support team, account managers, and other departments (e.g., Sales, IT, Operations)
Assisting account managers with client onboarding, account maintenance, and issue resolution, including technical or account assistance. Handling escalated client issues and ensuring timely and effective communication with clients.
Working collaboratively with the team and other departments to provide solutions to challenges
Document customer interactions thoroughly using CRM tools to ensure alignment and visibility
Knowledge of and adherence to telemarketing laws
Supporting the onboarding experience and assisting new hires with acclimating to the company culture
Supervising, mentoring, and coaching account management specialists. Assigning tasks, setting performance goals, conducting regular team meetings, and timekeeping.
Providing training and development opportunities for new and existing team members to enhance their skills and knowledge in account management and related areas
Tracking team performance against key metrics, identifying areas for improvement, and implementing strategies to enhance efficiency and customer satisfaction.

Soft Skills:

Ability to convey information accurately and efficiently to both internal team members and external stakeholders, both verbally and in writing
Ability to manage multiple priorities, meet deadlines, and maintain accurate records
Adaptive to changing situations in a competitive market
Ability to identify and resolve complex client issues and make sound decisions using strong analytical and problem-solving skills

Required Qualifications:

White Glove Customer Service: 1-2 years
Team Lead Experience: 3+ years
Project Management: 2+ years
Data Analytics: 2+ years
Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM), and tools like Microsoft Office
Experience working in Loyalty/Retention programs with a high understanding and performance with loyalty tools such as Compass & Mysolutions

Preferred Qualifications:

Technical and Public Sector customer experience: 1+ years
Previous experience working in a Secure Workspace (SWS) type environment or white room (no pen, paper, mobile or electronic devices, etc.): 1+ years
Experience troubleshooting hardware, software, applications, network, and device issues
Experience in a similar role: 1+ years

Pay: Up to $22.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Please provide best email address to reach you at.
By submitting your application, you agree to be flexible to work the following shifts as needed: M–F 8am–5pm, Tues–Sat 8am–5pm, or M–F 10am–7pm.

Work Location: In person

Quick Apply

Refine Your Search

technical program mgr jobs in san antonio, tx

Telecom Call Center Supervisor/Team Lead (In-Office)

System Change Manager

IT Manager, Ops Tech Solutions (OTS)

Program Specialist, Career Pathways Professional Development Center (CPPDC)

Technical Product Support - EdTech

Program Manager IV - TSDRP

Program Manager, Senior

Program Manager

Sr. PPBE Management Analysts

Customer Service Manager - Aerospace

Resource Analyst Coordinator (Regulatory Compliance)

Program Manager II

On-site Program Manager

Senior Program Manager, PMO

Program Manager II

Technical Project and Program Manager

Technical Writer Journeyman

Logistics Management III

Junior Business Analyst

Digital/Technical Product Manager Lead

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