Top 1272 Guest experience leader Jobs in San Antonio Tx

Guest Experience Agent
Embassy Suites by Hilton San Antonio Landmark —San Antonio, TX
- Weekends as needed
- Spanish
- CPR Certification
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Usher/Ticket-Taker - The Aztec
Live Nation —San Antonio, TX
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- US work authorization
Guest Experience Associate
Placemakr —San Antonio, TX
- $17.50 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Apartments
- Paid parental leave
- Health savings account
Quick Apply
Assistant General Manager
Alamo Intermediate II Holdings, LLC —San Antonio, TX
- $65,000 - $75,000 a year
- Full-time
- Google Workspace
- Computer literacy
- Employment & labor law
- Health savings account
- Health insurance
Cashier
Thirteenth Floor Entertainment Group —San Antonio, TX
- Weekends as needed
- 18 years or older
- US work authorization
- Communication skills
Quick Apply
Sports Programming Coordinator
Chicken N Pickle —San Antonio, TX
- Full-time
- Hybrid work
- Casual dining restaurant
- Travel
- Communication skills
Quick Apply
WORKPLACE AMBASSADOR
Flik Hospitality Group —San Antonio, TX
- $24.00 - $24.50 an hour
- Full-time
- Background check
- Office
- Entry level
- Commuter assistance
- Paid parental leave
Quick Apply
10d
VISITOR EXPERIENCE ASSOCIATE
SAN ANTONIO MUSEUM OF ART —San Antonio, TX
- $14 an hour
- Part-time
- Computer literacy
- Ability to climb stairs
- High school diploma or GED
7d
Safety and Security Officer - Signia by Hilton La Cantera Resort and Spa
Hilton —San Antonio, TX
- Full-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
Environmental Associate
University Health —San Antonio, TX
- $17.55 - $19.25 an hour
- Full-time
- Hospital
- Entry level
- On-the-job training
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1852)
Target —San Antonio, TX
- From $15 an hour
- Part-time
- Entry level
- Flexible schedule
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1523)
Target —Balcones Heights, TX
- From $15.50 an hour
- Part-time
- Entry level
- Flexible schedule
Operations Manager in Training
EōS Fitness —San Antonio, TX
- $58,656 a year
- Full-time
- Background check
- Mid-level
- US work authorization
- Paid holidays
- Dental insurance
Quick Apply
7d
Server
J. Alexander’s Restaurants —San Antonio, TX
- Part-time
- 18 years or older
- Restaurant
- Restaurant experience
- 401(k) matching
Quick Apply
Event Staff
Thirteenth Floor Entertainment Group —San Antonio, TX
- Weekends as needed
- 18 years or older
- US work authorization
- Cleaning
Quick Apply
Wellness Concierge
The Monarch San Antonio —San Antonio, TX
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Hotel
- Disability insurance
- Health insurance
Quick Apply
Golf Associate
PopStroke —San Antonio, TX
- Weekends as needed
- Serving
- Ability to walk for extended periods
- Communication skills
- Paid holidays
- Health insurance
Loss Prevention Attendant
Embassy Suites by Hilton San Antonio Airport —San Antonio, TX
- Weekends as needed
- CPR Certification
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Host (Part Time), Signature - Signia by Hilton La Cantera Resort and Spa
Hilton —San Antonio, TX
- Part-time
- Restaurant
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
Guest Coordinator
Ulta Beauty, Inc. —San Antonio, TX
- Part-time
- High school diploma or GED
- Fair chance
- Computer skills

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guest experience leader jobs near san antonio tx

Guest Experience Agent

Embassy Suites by Hilton San Antonio Landmark -
San Antonio, TX

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Employee assistance program
Vision insurance
Life insurance

Qualifications

Computer operation
Customer communication
High school diploma or GED
Property management systems (PMS)
Productivity software
Quality data entry
Customer data entry

Full Job Description

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

Position Overview

The Guest Service Agent is responsible for providing exceptional service to guests through warm greetings, efficient check-in/check-out procedures, accurate information sharing, and prompt resolution of guest requests. This role serves as the first point of contact for guests and plays a key part in creating a welcoming and memorable experience in a full-service hotel environment.

What Youll Do

Guest Service & Front Desk Operations

Welcome guests with a warm, professional, and friendly demeanor.
Complete check-ins, check-outs, room assignments, and room key distribution accurately and efficiently.
Provide detailed information about hotel amenities, local attractions, transportation, and services.
Respond promptly to guest requests, concerns, and special needs while ensuring timely follow-up.
Assist with luggage storage, transportation coordination, and concierge-style inquiries as needed.

Reservations & Communication

Handle reservations, modifications, cancellation requests, and rate inquiries professionally.
Ensure accuracy in guest profiles, billing details, and room preferences in the Property Management System (PMS).
Communicate effectively with Housekeeping regarding room readiness and guest needs.
Collaborate with Engineering, Security, and other departments to resolve guest issues.

Cash Handling & Financial Responsibilities

Process cash, credit card, and other forms of payment following hotel policies.
Balance assigned cash drawers, receipts, and daily postings accurately.
Review billing details with guests and assist in resolving discrepancies.
Ensure accuracy in posting charges such as parking, amenities, market items, and incidental fees.

Service Standards & Professionalism

Maintain the cleanliness and organization of the front desk, lobby, and guest service areas.
Follow hotel grooming standards and present a polished, professional appearance.
Demonstrate strong knowledge of hotel operations, promotions, and loyalty programs.
Uphold confidentiality and security of guest information at all times.

Safety & Security

Follow emergency procedures and assist with guest safety protocols when needed.
Maintain awareness of lobby activity and report suspicious behavior promptly.
Enforce key control policies and ensure secure handling of guest data and payment information.

Team Collaboration

Participate in departmental meetings, pre-shift briefings, and training sessions.
Assist teammates during busy periods to maintain smooth operations.
Support Front Office leadership in operational tasks, system questions, and guest service initiatives.
Work collaboratively across departments to create seamless guest experiences.

Additional Responsibilities

Assist with early arrivals, late check-outs, room moves, and special accommodations.
Maintain accurate logbooks, hand-off notes, and communication tools.
Perform other duties as assigned to support Front Office operations.
Maintain reliable and consistent attendance as an essential function of the role.

What Youll Bring

Required Education & Experience

High School Diploma or equivalent required.

Preferred Education & Experience

Previous experience in hospitality, customer service, or Front Office roles preferred.
Experience with PMS systems and hotel operations preferred.
Training or coursework in hospitality or related fields preferred.

Required Skills and Abilities

Excellent communication and interpersonal skills.
Strong problem-solving abilities and a calm, professional demeanor.
Ability to multitask in a fast-paced environment.
Ability to communicate in Spanish preferred.
Strong attention to detail and accuracy in guest interactions and data entry.
Ability to stand for long periods and handle repetitive tasks.
Proficiency in computer systems, including PMS and Microsoft Office.

Other Qualifications

Ability to work flexible hours including nights, weekends, and holidays.
Professional appearance and adherence to grooming standards.
Strong commitment to providing exceptional guest service.

License and Certificate

CPR Certification

Zachry Hotels offers an industry leading benefits package for our employees and their families.

Medical, Dental, Vision and Life Insurance
401K, Paid Leave and Bonus Program
Company-paid short-term and long-term disability insurance
Employee assistance program
Tuition Reimbursement
And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.

Brand: Embassy Suites by Hilton San Antonio Landmark
Address: 5615 Landmark Parkway San Antonio, TX - 78249
Property Description: Landmark
Property Number: ZH-LANDMARK

Quick Apply

Refine Your Search

guest experience leader jobs in san antonio tx

Guest Experience Agent

Usher/Ticket-Taker - The Aztec

Guest Experience Associate

Assistant General Manager

Cashier

Sports Programming Coordinator

WORKPLACE AMBASSADOR

VISITOR EXPERIENCE ASSOCIATE

Safety and Security Officer - Signia by Hilton La Cantera Resort and Spa

Environmental Associate

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1852)

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1523)

Operations Manager in Training

Server

Event Staff

Wellness Concierge

Golf Associate

Loss Prevention Attendant

Host (Part Time), Signature - Signia by Hilton La Cantera Resort and Spa

Guest Coordinator

I want to receive the latest job alert for guest experience leader in san antonio tx

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