Top 666 Incident manager Jobs in San Antonio Tx

Mgr Incident & Monitoring
CPS Energy —San Antonio, TX
- Bachelor's degree
- Travel
- Mentoring
14h
PRN Incident Management Team (IMT) Reservist
National Emergency Management and Response —San Antonio, TX
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Ability to lift 50 pounds
Quick Apply
PRN Incident Management Team (IMT) Reservist
National Emergency Management and Response —San Antonio, TX
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Ability to lift 50 pounds
Quick Apply
PRN Auxiliary Communications (AuxC) Specialist
National Emergency Management and Response —San Antonio, TX
- Part-time
- Remote
- Background check
- Pass drug screening
- Mid-level
Quick Apply
PRN Advance Practice Provider
National Emergency Management and Response —San Antonio, TX
- Part-time
- Remote
- Background check
- Spanish
- Current TB test
Quick Apply
14d
PRN Advance Practice Provider
National Emergency Management and Response —San Antonio, TX
- Part-time
- Remote
- Background check
- Spanish
- Current TB test
Quick Apply
14d
PRN Firefighter
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN Firefighter
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN Firefighter
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN EMT-Advanced/Intermediate
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- PALS Certification
- Computer literacy
Quick Apply
PRN EMT-Advanced/Intermediate
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- PALS Certification
- Computer literacy
Quick Apply
PRN CDL Class A Driver
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Heavy equipment operation
- DOT physical examination
Quick Apply
PRN CDL Class A Driver
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Heavy equipment operation
- DOT physical examination
Quick Apply
PRN EMT-Advanced/Intermediate
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- PALS Certification
- Computer literacy
Quick Apply
PRN EMT-Advanced/Intermediate
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- PALS Certification
- Computer literacy
Quick Apply
PRN Auxiliary Communications (AuxC) Specialist
National Emergency Management and Response —San Antonio, TX
- Part-time
- Background check
- Pass drug screening
- Mid-level
Quick Apply
PRN EMT-Basic
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN EMT-Basic
National Emergency Management and Response —San Antonio, TX
- Extended hours
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
PRN Paramedic
National Emergency Management and Response —San Antonio, TX
- 12 hour shift
- Background check
- Computer literacy
- Writing skills
Quick Apply
PRN Paramedic
National Emergency Management and Response —San Antonio, TX
- 12 hour shift
- Background check
- Computer literacy
- Writing skills
Quick Apply

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Mgr Incident & Monitoring

CPS Energy -
San Antonio, TX

Apply Now

Job Details

14 hours ago

Qualifications

Optimizing workflow processes
Staff supervision
Team supervision
Talent management
Change management
Team development
Key Performance Indicators
Task prioritization
Incident management operations support
IT support
Data interpretation
Leading team collaboration initiatives
Problem management
Process improvement planning
Data-driven decision making
Team motivation (leadership skill)
IT department experience
Team building

Full Job Description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

Position Summary

The Manager of Incident and Monitoring will be responsible for overseeing a team managing the ITSM processes of Incident Management, Change Management and Communication Management. In addition, this manager will also oversee the Network Operations Center (NOC) team.

Tasks and Responsibilities

Lead and manage the Incident and Problem Management Team, Change Management Team, and Communication Team.
Lead and manage a team of NOC analysts, providing guidance, support, and professional development opportunities.
Ensure 24/7 coverage and effective shift management to maintain continuous network monitoring.
Oversee the monitoring of network alerts and performance metrics to identify and address potential issues.
Ensure timely and effective incident response and resolution to minimize downtime and impact on business operations.
Work with the incident management team to coordinate processes and protocols.
Develop and maintain key performance indicators (KPIs) and metrics to measure the effectiveness of all teams.
Foster a collaborative and high-performance culture within the teams.
Provide guidance, mentorship, and professional development opportunities for team members.
Generate regular reports on team performance, incident trends and process improvements.
Present findings and recommendations to senior management to drive data-informed decision-making.
Oversee the lifecycle of all incidents and problems, ensuring timely resolution and minimal impact on business operations.
Develop and implement incident and problem management processes and protocols.
Conduct post-incident reviews and root cause analyses to identify areas for improvement.
Manage the change management process to ensure all changes are efficiently and effectively implemented with minimal disruption.
Analyze and improve change management procedures to enhance operational stability.
Coordinate with stakeholders to ensure changes are communicated and understood.
Oversee the communication team to ensure clear, consistent, and timely communication regarding IT incidents, problems, and changes.
Develop communication strategies to keep stakeholders informed and engaged.
Ensure all communication is aligned with organizational goals and standards.
Analyze current processes within the incident, problem, and change management teams to identify inefficiencies and areas for improvement.
Develop and implement strategies for process optimization and future growth.
Monitor and report on the effectiveness of process improvements.
Collaborate with other IT and business teams to ensure alignment and support for IT operations.
Act as a liaison between IT operations and other departments to facilitate effective communication and collaboration.
Engage with senior management to provide updates and insights on IT operations.

Minimum Skills

Minimum Knowledge and Abilities

Proven experience in IT support operations, with a focus on incident, problem and change management.

Ability to build and maintain successful teams with varied talent and skill sets.

Proven ability to work independently as a support and people leader providing strategic input to develop and grow the talent of the support staff.

Ability to work in a fast-paced, collaborative, customer-focused, project-oriented environment with the ability to own areas of the support team with minimal supervision.

Highly organized with the ability to manage and drive change.

Ability to retrieve, document, interpret and analyze data to derive key insights, trends and process improvement recommendations.

Possess exceptional consultative and communication skills with a keen attention to detail while handling multiple priorities.

Experience in measuring data and Key Process Indicators (KPIs) to drive continual process improvement.

Experience leading a remote workforce.

Preferred Qualifications

ITIL Foundation and Certification
ServiceNow Administration Experience
Incident, Problem and Change Management Experience

Competencies

Making Accurate Judgments and Decisions

Managing Resources

Driving Projects to Completion

Inspiring and Motivating Others

Prioritizing and Organizing Work

Evaluating and Implementing Ideas

Minimum Education

Bachelor’s Degree in technology or a relevant field strongly preferred; equivalent combination of education and experience will be considered.

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

Ability to travel to and from meetings, training sessions or other business related events. After hours work may be required.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

Apply Now

Refine Your Search

incident manager jobs in san antonio tx

Mgr Incident & Monitoring

PRN Incident Management Team (IMT) Reservist

PRN Incident Management Team (IMT) Reservist

PRN Auxiliary Communications (AuxC) Specialist

PRN Advance Practice Provider

PRN Advance Practice Provider

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PRN EMT-Advanced/Intermediate

PRN EMT-Advanced/Intermediate

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PRN CDL Class A Driver

PRN EMT-Advanced/Intermediate

PRN EMT-Advanced/Intermediate

PRN Auxiliary Communications (AuxC) Specialist

PRN EMT-Basic

PRN EMT-Basic

PRN Paramedic

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