Network Technician (Tier 1)
TengoInternet —San Antonio, TX
- $16 - $24 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
IT Service Desk Technician Tier 1
Juern Technology —San Antonio, TX
- $43,000 - $53,000 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
7d
2026-2027 IT Support Technician - Manor, TX
Compass Rose Public Schools —San Antonio, TX
- $39,000 - $47,000 a year
- Full-time
- Classroom
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
Quick Apply

Related jobs to explore

Based on your search for network technician (tier 1)

Network Technician (Tier 1)
TengoInternet —San Antonio, TX
Comfortable working on ladders and in field environments when assisting with installations. Escalate complex technical issues to senior technicians with clear…
$16 - $24 an hour
Quick Apply
IT Service Desk Technician Tier 1
Juern Technology —San Antonio, TX
Answer phone calls for help requests, create tickets, and assist as needed. Knowledge of MS Windows 7/8/10 and Server OS tools and features.
$43,000 - $53,000 a year
Quick Apply
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Helpdesk Technician
STAQ Pharma Inc —Columbus, OH
Participate in ongoing training to develop technical and compliance-related skills. Certification in Information Technology, Computer Science, or related field;…
Quick Apply
IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
$25.10 - $26.53 an hour
Quick Apply
14d

Show more jobs in cities nearby

I want to receive the latest job alert for network technician (tier 1) in san antonio tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

network technician (tier 1) jobs near san antonio tx

Network Technician (Tier 1)

TengoInternet -
San Antonio, TX

Quick Apply

Job Details

Full-time
$16 - $24 an hour

Qualifications

Driver's License

Full Job Description

JOB TITLE: JOB TITLE: NETWORK TECHNICIAN TIER 1

REPORTS TO: NETWORK SUPPORT MANAGER

SALARY RANGE: $16 - $24 /HR + Benefits

A growing 22-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.

Job Mission

The Network Technician I is responsible for providing first-level technical support to customers by diagnosing, troubleshooting, and resolving basic hardware, software, and connectivity issues. This role serves as the first point of contact for monitoring alerts, customer inquiries, and service requests.

The Network Technician I works to resolve issues on the first interaction whenever possible while maintaining a customer-service-oriented environment focused on problem detection, resolution, and escalation when necessary. This position supports senior technicians and assists with network installations, maintenance, and operational tasks while developing technical expertise.

Job Outcomes

Responsibilities

Provide first-level technical support for customer network issues and service requests
Monitor network alerts and respond to service tickets in a timely manner
Troubleshoot basic connectivity issues involving routers, switches, access points, and client devices
Escalate complex technical issues to senior technicians with clear documentation of the troubleshooting steps performed
Provide professional and courteous phone and email support for customers
Maintain ownership of assigned tickets and follow through to resolution or proper escalation
Communicate status updates to customers and internal stakeholders as needed
Assist senior technicians with network installations, upgrades, and equipment staging
Perform basic device configuration and hardware replacements as directed
Accurately document troubleshooting steps, resolutions, and service activities within the ticketing system
Support operational processes by following established procedures and documentation standards
Be prompt and available during scheduled hours to ensure proper support coverage
Participate in scheduled on-call rotations as required
Assist with maintaining accurate service records and work orders
Support team members in resolving cases and maintaining service quality
Other duties as assigned

Job Competencies

Professional Attributes

Ability to quickly learn new technologies and troubleshooting methods
Positive attitude with customers and team members
Strong phone etiquette and customer service skills
Ability to multitask while maintaining strong attention to detail
Basic technical troubleshooting and problem-solving skills
Ability to work effectively in a team environment
High level of initiative and willingness to learn
Good time management and organizational skills
Clear written and verbal communication skills
Ability to remain calm and professional in stressful situations
Ability to follow established procedures and instructions
Professional customer-facing presence when assisting with field work
Basic mechanical aptitude and comfort working with technology equipment
Comfortable working on ladders and in field environments when assisting with installations
High regard for personal safety when performing work

Education / Training

Associate's Degree in Computer Science, Computer Information Systems, or equivalent work experience preferred but not required.

Preferred certifications include one or more of the following:

CompTIA Network+ (Must obtain with 90 days of employment)
CWT (Certified Wireless Technician)
CompTIA A+
Entry-level networking certifications or relevant technical coursework

Experience Requirements:

0–2 years of technical support, help desk, or network operations experience preferred
Basic familiarity with troubleshooting wired and wireless networks is beneficial

Other Requirements

Valid driver's license
Must be authorized to work in the United States
Passport or ability to obtain a passport
Ability to pass drug screening and background check

BdiKUZ2UZF

Quick Apply

Refine Your Search

network technician (tier 1) jobs in san antonio tx

Network Technician (Tier 1)

IT Service Desk Technician Tier 1

2026-2027 IT Support Technician - Manor, TX