POSITION SUMMARY:
Responsible for driving restaurant sales and profits by providing clear direction and leadership to restaurant management that focuses on a guest-centric culture, including consistently delivering excellent guest service and food quality, executing Jack in the Box brand standards, and by promoting the Company’s vision, mission and values. Span of control: 6-8 restaurants.
KEY DUTIES/RESPONSIBILITIES:
- Oversees execution and ensures adherence with all Company and restaurant systems, procedures, and food safety requirements. Conducts restaurant audits and regularly monitors performance. Educates and consults with managers to ensure their understanding of restaurant operational and financial performance, including knowledge of income and expense reports and quality and service reports; ensures reports are reviewed each Period. Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit. Conducts business reviews, monitors and investigates fraud reports, reviews cash management reports, monitors labor usage and inventory levels; takes accountability and follows-up on action items to ensure operational excellence and financial excellence.
- Performs an active role in promoting the Jack in the Box restaurant in the local community, including: networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.
- Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including: reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy. Provides constructive and actionable feedback; follows-up with managers to ensure timely and professional resolution of guest complaints and guest issues; contacts guest as needed. Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.
- Ensures all security equipment in the restaurants is operational; acts as the primary liaison with Law Enforcement at the restaurant level; conducts cash loss investigations including interviewing employees, identifying policy violations and responsibility parties and reporting to the Asset Protection Department; conducts periodic asset protection surveys.
- Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues. Ensures a restaurant environment that is fun, clean and safe; ensures employees understand and acknowledge monthly safety lesson plans; conducts post injury investigations including reporting lost time claims to the Asset Protection Department and providing witness statements, videos and police reports to the Risk Management Department; understands and utilizes Jack in the Box systems, processes, and tools; and complies with policies, procedures, and regulatory requirements.
- Utilizes effective recruiting sources and methods to attract and select talented employees while effectively balancing external hiring with internal promotions by conducting workforce assessment and succession planning. Reviews applications and resumes; conducts interviews; extends employment offers; initiates background checks and conducts new hire orientation and onboarding.
- Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; and ensures succession management by leading training sessions and workshops. Builds an engaged workforce through teaching, leading and coaching; motivates and inspires management team to achieve high performance by being a role model and providing regular performance assessment and feedback.
QUALIFICATIONS:
Education – Bachelor’s degree in Business or related field.
Experience – Multi-unit leadership experience in restaurant, retail or related industry.
Knowledge/Skills/Abilities – Requires ability to speak, read, and write effectively in English; excellent interpersonal skills and collaborative management skills. Maintains professionalism and optimistic attitude in all situations. Is a self-starter who takes initiative and willingly accepts responsibility. Good listener, self-motivator and can motivate others. Proficient knowledge of personal computers and related software applications (Microsoft Office). Demonstrates integrity and ethical behavior.
Physical Requirements – Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85%-90% of time.
REASONABLE ACCOMMODATION:
Jack in the Box Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.
