Top 43 Senior director Jobs in San Antonio Tx

Senior Director, Customer Success (RapidScale)
Cox Communications —San Antonio, TX
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
Senior Finance Director - San Antonio
StandardAero —San Antonio, TX
- Full-time
- CPA
- Office
- Finance
- AD&D insurance
- Disability insurance
Director of Sales and Marketing
Assisted Living Recruiter —San Antonio, TX
- Weekends as needed
- Background check
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Senior Director of Telecom Operations
GridSource Incorporated LLC —San Antonio, TX
- 7 years
- Construction site
- Business development
- Paid holidays
- Health insurance
Quick Apply
Digital Product & eCommerce Senior Director
Whataburger Restaurants —San Antonio, TX
- Extended hours
- Sales
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
14d
Financial Planning & Analysis Senior Director
Whataburger Restaurants —San Antonio, TX
- $175,000 - $225,000 a year
- Extended hours
- CPA
- 11+ years
- Office
- Paid parental leave
- Paid holidays
Senior Associate Athletics Director- Strategic Communications
University of Texas at San Antonio —San Antonio, TX
- Full-time
- Background check
- 7 years
- Office
Director of Culinary Services (Senior Living)
Discovery Village Stone Oak —San Antonio, TX
- $75,000 - $85,000 a year
- Full-time
- Background check
- Recruiting
- Contracts
- Paid training
- Paid holidays
Quick Apply
Salute Director of Portfolio Operations
Aramark —San Antonio, TX
- 7 years
- Up to 50% travel
- PMP
Senior Director of Advancement Resources
Trinity University —San Antonio, TX
- $100,304.80 - $125,381.01 a year
- Weekends as needed
- 7 years
- Writing skills
- Research
Director of Pastoral Care
Archdiocese of San Antonio —San Antonio, TX
- Full-time
- Spanish
- Public speaking
- English
Senior Director - Construction Mgmt & Engineering
North East Independent School District —San Antonio, TX
- Full-time
- High school
- Construction site
- Ability to lift 50 pounds
Senior Associate Director of Admissions / Central TX Recruitment
Trinity University —San Antonio, TX
- $79,450.80 - $99,313.51 a year
- Full-time
- Remote
- 6 years
- High school
- Analysis skills
10d
Senior Director, Occupancy Planning
US AMR-Jones Lang LaSalle Americas, Inc. —San Antonio, TX
- Online Application
- 7 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Community Relations Director
SilverPoint Senior Living —San Antonio, TX
- Weekends as needed
- Hospitality
- Customer service
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
9d
Senior Director, Construction Planning & Design - Construction M
North East Independent School District —San Antonio, TX
- Full-time
- Construction site
- Office
- Ability to lift 50 pounds
SENIOR DIRECTOR DINING SERVICES - San Antonio TX
Morrison Healthcare —San Antonio, TX
- $85,000 a year
- Full-time
- Background check
- Hospital
- ServSafe
- Commuter assistance
- Paid parental leave
Quick Apply
Sr. Director, Risk Management
Petco —San Antonio, TX
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Medical Director, Utilization Management Physician - Optum - Remote
Optum —San Antonio, TX
- $248,500 - $373,000 a year
- Full-time
- Remote
- Spanish
- Medicine
- Bachelor of Science
Quick Apply
Director or Senior Director of Development, College of Sciences
University of Texas at San Antonio —San Antonio, TX
- From $25,000 a year
- Full-time
- Background check
- Management
- 5 years
14d

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Senior Director, Customer Success (RapidScale)

Cox Communications -
San Antonio, TX

Apply Now

Job Details

Full-time
$148,500 - $247,500 a year

Benefits

Paid jury duty
Paid holidays
Military leave
Paid time off
Volunteer time off
Bereavement leave

Qualifications

Program design
B2B business model
Cross-functional team management
Cloud services
Cross-functional communication
Senior leadership

Full Job Description

Company

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

Overview

RapidScale is establishing Customer Success as a core revenue-adjacent capability designed to ensure delivery of contracted business outcomes and measurable business value, improve customer advocacy, drive gross revenue retention, and enable expansion.

The Senior Director, Customer Success is accountable for owning customer outcomes and value realization, while acting as the orchestrator / quarterback across the entire RapidScale ecosystem-Sales (AEs/AMs), Delivery, Operations, Consulting, Support, and administrative billing.

This role builds the system that ensures customers consistently experience RapidScale as one accountable partner, not a collection of teams. This role directly protects revenue durability, customer lifetime value, and enterprise credibility. By owning outcomes, building segment-specific playbooks, and acting as RapidScale's internal quarterback, the Senior Director of Customer Success ensures customer success is repeatable, scalable, and growth-generating.

Strategic Objectives

Ensure customers realize measurable business outcomes and value from RapidScale solutions
Improve Gross Revenue Retention (GRR) from ~78% toward 80-85%+ near term and 85-90%+ over time
Reduce churn and downsell through proactive lifecycle management and expectation alignment
Institutionalize a single accountable customer advocate and internal orchestration model
Scale Customer Success through repeatable programs and playbooks by customer segment
Enable expansion by surfacing Customer Success Qualified Leads (CSQLs) to Sales

Core Responsibilities

Business Outcomes & Value Realization (Primary Accountability)

Own accountability for ensuring RapidScale delivers the business outcomes and business value committed to customers
Ensure every Gold+ customer has a clearly defined Outcome-Based Success Plan (OBSP) tied to customer objectives, KPIs, and value realization milestones
Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just scope completion
Lead executive-level value realization discussions with customer stakeholders

Customer Success Strategy, Programs & Playbooks

Design, develop, and continuously evolve Customer Success programs and playbooks by customer segment:
- Diamond: Executive partnership, white-glove orchestration, strategic roadmap alignment
- Platinum: Proactive value realization, adoption acceleration, expansion readiness
- Gold: Structured onboarding, standardized engagement, outcome validation
Define segment-specific engagement models, lifecycle touchpoints, success metrics, and escalation paths
Ensure playbooks are operationalized through tooling, enablement, and governance-not left as static documents
Standardize best practices while preserving flexibility for complex enterprise environments

Quarterback & Cross-Functional Orchestration

Act as the orchestrator / quarterback across all RapidScale functions involved in the customer lifecycle, including:
- Sales (AEs and AMs)
- Delivery and Operations
- Consulting and Professional Services
- Support and Cloud Engineering
- Administrative and billing functions
Ensure seamless handoffs, clear accountability, and coordinated execution across teams
Proactively resolve cross-functional friction impacting customer outcomes, timelines, or experience

Retention, Renewal & Expansion Enablement

Own renewal readiness in close partnership with Sales and Account Management
Ensure early renewal conversations grounded in delivered value and outcomes
Enable expansion by identifying unmet needs, adoption signals, and Customer Success Qualified Leads (CSQLs)
Maintain clear role boundaries between Customer Success and commercial ownership while remaining tightly aligned

Customer Experience & Executive Engagement

Standardize proactive communication, progress updates, and transparency into risks or delays
Elevate QBRs to focus on outcomes achieved, value delivered, and forward-looking roadmaps
Ensure customers experience RapidScale as a coordinated, accountable enterprise partner

Team Leadership & Capability Building

Build, lead, and develop the Customer Success leadership team and CSM organization
Establish performance standards, coaching rigor, and clear career progression paths aligned to customer tiers
Foster a culture of ownership, accountability, and continuous improvement

Metrics, Governance & Insights

Own CS KPIs including:
- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Customer Success Qualified Leads (CSQLs)
- Customer health scores
- Team-level CS NPS
Implement governance, operating cadence, and executive reporting to the CRO and RSLT

Experience & Qualifications

BA/BS degree with 12+ years of relevant experience including: Customer Success, Client Services, Enterprise Account Leadership, or Consulting within B2B technology or services OR equivalent combination of education and experience (MS + 10 years of experience or P.D. + 7 years of experience or 16 years of experience with no degree)
7+ years of experience in a leadership role
Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders
Proven experience designing scalable Customer Success programs and playbooks, not just managing accounts
Strong background in managed services, cloud, SaaS, or complex enterprise delivery environments
Demonstrated ability to orchestrate cross-functional execution in matrixed organizations
Executive presence with customers and senior internal leaders
Leadership Attributes:
- Outcome-obsessed, enterprise-minded, and commercially astute
- High EQ, low ego; trusted integrator across functions
- Structured, decisive, and comfortable driving accountability at scale
- Data-driven with a bias toward execution and value realization

USD 148,500.00 - 247,500.00 per year

Compensation:

Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 08/15/2026

EOE, including disability/vets

Apply Now

Refine Your Search

senior director jobs in san antonio tx

Senior Director, Customer Success (RapidScale)

Senior Finance Director - San Antonio

Director of Sales and Marketing

Senior Director of Telecom Operations

Digital Product & eCommerce Senior Director

Financial Planning & Analysis Senior Director

Senior Associate Athletics Director- Strategic Communications

Director of Culinary Services (Senior Living)

Salute Director of Portfolio Operations

Senior Director of Advancement Resources

Director of Pastoral Care

Senior Director - Construction Mgmt & Engineering

Senior Associate Director of Admissions / Central TX Recruitment

Senior Director, Occupancy Planning

Community Relations Director

Senior Director, Construction Planning & Design - Construction M

SENIOR DIRECTOR DINING SERVICES - San Antonio TX

Sr. Director, Risk Management

Medical Director, Utilization Management Physician - Optum - Remote

Director or Senior Director of Development, College of Sciences

I want to receive the latest job alert for senior director in san antonio tx

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