Top 53 Customer service manager Jobs in San Bernardino Ca

Care Team & Client Services Manager
Senior Helpers of Redlands, CA —Redlands, CA
- $24 - $29 an hour
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
Quick Apply
11h
Customer Service Management Trainee
Uline —Riverside, CA
- $29 - $34 an hour
- Full-time
- Pass drug screening
- Bachelor's degree
- Leadership
- Paid holidays
- Health insurance
1d
Customer Service Manager - Aerospace
Eaton —Fontana, CA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Supervisor - Call Center (Monday through Friday 7:00am to 4:00pm)
RDC —Riverside, CA
- $26 - $29 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Associate Service Manager
Tesla —Riverside, CA
- $87,352 - $145,800 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
8d
Workforce Management Intraday Specialist
Inland Empire Health Plan —Rancho Cucamonga, CA
- $25.90 - $33.02 an hour
- Full-time
- Hybrid work
- Mid-level
- Databases
- High school diploma or GED
- Disability insurance
- Health insurance
Assistant Manager - Customer Service Associate
Sanborn's Air Conditioning & Heating —Redlands, CA
- $20 - $23 an hour
- Full-time
- Management
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
3h
Call Center Manager
Bath Concepts Independent Dealers —Riverside, CA
- Weekends as needed
- Mid-level
- Computer skills
- Communication skills
Quick Apply
Lead - Workflow Digital Care
Louis Vuitton —Ontario, CA
- $23 - $26 an hour
- Overtime
- Remote
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
Customer Service Manager - State Farm Agent Team Member
David Ceballos - State Farm Agent —Fontana, CA
- $20 - $26 an hour
- Full-time
- Hybrid work
- 5 years
- Mentoring
- Senior level
- Paid time off
- 401(k) matching
Quick Apply
Care Team & Client Services Manager
The Redlands Chamber of Commerce —Redlands, CA
- $24 - $29 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
7d
Client Services Team Supervisor & Key Account Manager
Hydronix Water Technology —Rancho Cucamonga, CA
- From $70,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Health insurance
- Dental insurance
Quick Apply
8d
Entry Level Assistant Manager
iii Telecom Solutions —Riverside, CA
- $3,850 - $5,200 a month
- Full-time
- Marketing
- Office
- Residential
- Paid training
Quick Apply
3d
Technology & Customer Service Manager
Mintech Inc. —Rancho Cucamonga, CA
- $50,756.67 - $60,760.72 a year
- Full-time
- Mid-level
- 3 years
- Continuous improvement
Quick Apply
Service Manager
Atlas Copco Group —Fontana, CA
- $103,000 - $155,000 a year
- Microsoft Excel
- Management
- Driver's License
- Health insurance
- Retirement plan
Client Services Manager / Senior Manager
Morgan McKinley —Ontario, CA
- Office
- Analysis skills
- In-person
Customer Service Lead
GO Car Wash Management Corp —San Bernardino, CA
- $17.50 - $19.50 an hour
- Mid-level
- US work authorization
- 16+ years old
- Health insurance
- 401(k)
Quick Apply
Sales Operations Manager
NewBasis LLC —Riverside, CA
- $90,000 - $120,000 a year
- Mid-level
- Office
- Travel
- Paid holidays
- Health insurance
Quick Apply
Night and Weekend Customer Experience Manager
Michaels Stores —Redlands, CA
- $18.25 - $23.30 an hour
- Part-time
- Mid-level
- Retail management experience
- Health insurance
- Dental insurance
Customer Service - Self Storage Manager
Public Storage —Ontario, CA
- $19.50 an hour
- Full-time
- Fair chance
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d

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Care Team & Client Services Manager

Senior Helpers of Redlands, CA -
Redlands, CA

Quick Apply

Job Details

Full-time
$24 - $29 an hour
11 hours ago

Qualifications

Customer communication
Customer relationship building
High school diploma or GED
Client database systems
Customer relationship management
Conflict management
Productivity software
Stakeholder relationship building

Full Job Description

Position Summary

We are seeking a compassionate, organized, and proactive Care Team & Client Services Manager to oversee client satisfaction, care quality, caregiver performance, and ongoing service delivery. This role serves as the primary bridge between clients, families, caregivers, and office operations, ensuring exceptional service and positive outcomes for everyone we serve.

The ideal candidate is a relationship-builder who thrives on helping others, solving problems, and creating positive experiences. This individual will oversee client onboarding, care plan management, caregiver support, quality assurance, and ongoing client communication while maintaining a strong focus on service excellence and operational efficiency.

This role requires someone who naturally takes ownership, acts with integrity, and proactively addresses concerns before they become larger issues.

Our Core Values

Integrity
We do the right thing, even when nobody is watching. We communicate honestly, follow through on commitments, and build trust through accountability and transparency.

Problem Solving
We focus on solutions. We remain calm under pressure, listen carefully, and work collaboratively to resolve challenges quickly and effectively.

Initiative
We don't wait for problems to find us. We anticipate needs, identify opportunities for improvement, and take action to enhance the experience of our clients, families, and caregivers.

Key Responsibilities

Client Services & Relationship Management

Serve as the primary point of contact for clients and their families.
Conduct client consultations, assessments, and service reviews.
Develop and maintain individualized care plans that align with client needs and preferences.
Perform regular client satisfaction calls, visits, and quality assurance reviews.
Address client concerns, service issues, and complaints in a timely and professional manner.
Build strong, lasting relationships with clients, referral partners, and community stakeholders.
Ensure all client information and documentation are accurate, complete, and compliant.

Care Team Management

Support caregivers through coaching, communication, recognition, and performance management.
Conduct caregiver introductions and ensure successful client-caregiver matches.
Monitor service quality and caregiver performance.
Work collaboratively with the Recruiting & Scheduling Team to ensure staffing needs are met.
Assist with caregiver training, orientation, and ongoing development initiatives.
Help identify opportunities to improve caregiver retention and engagement.
Participate in investigations and resolutions involving services concerns, incidents, or client feedback.

Care Planning & Quality Assurance

Conduct initial and ongoing client assessments.
Create, review, and update care plans as client needs change.
Monitor client outcomes and identify opportunities to improve care delivery.
Complete regular quality assurance visits and service evaluations.
Ensure all services are delivered according to company standards, policies, and client expectations.
Maintain compliance with applicable regulations and company procedures. Communication & Coordination
Maintain consistent communication with clients, families, caregivers, and internal team members.
Collaborate with Operations, Scheduling, and Recruiting departments to ensure seamless service delivery.
Document all client interactions, service changes, and follow-up activities in company software systems.
Provide timely updates to leadership regarding client satisfaction, service concerns, and retention trends.

Business Growth & Community Engagement

Assist with client retention initiatives and referral relationship management.
Represent the company professionally within the community.
Participate in networking events, educational programs, and community outreach efforts as needed.
Support efforts to grow client relationships through exceptional service and reputation management.

What Success Looks Like

Successful candidates will:

Build strong trust-based relationships with clients, families, and caregivers.
Proactively identify and resolve issues before they impact service quality.
Demonstrate empathy while maintaining professionalism and accountability.
Consistently deliver exceptional customer service.
Maintain accurate documentation and follow-through.
Communicate effectively across all levels of the organization.
Contribute to improved client satisfaction, retention, and caregiver engagement.
Embody our core values of Integrity, Problem Solving, and Initiative every day.

Qualifications Required

High School Diploma or equivalent.
Minimum 2–3 years of experience in client services, care coordination, healthcare, home care, customer service, social services, or a related field.
Strong interpersonal, communication, and relationship-building skills.
Excellent organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Proficiency with Microsoft Office and client management software systems.
Reliable transportation and willingness to travel locally for client visits when necessary.

Preferred

Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, Nursing, Social Work, or a related field.
Experience in home care, healthcare, senior care, staffing, or service-based industries.
Experience conducting client assessments and care planning.
Supervisory or team leadership experience.
Knowledge of state and federal regulations related to care services.
Bilingual Spanish.

Why Join Our Team?

Meaningful work that directly impacts the lives of clients and families
Collaborative and supportive team environment
Opportunity to help shape the client experience and company culture
Ongoing professional development opportunities
A workplace built on integrity, initiative, accountability, and service excellence

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

IND801

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Refine Your Search

customer service manager jobs in san bernardino ca

Care Team & Client Services Manager

Customer Service Management Trainee

Customer Service Manager - Aerospace

Supervisor - Call Center (Monday through Friday 7:00am to 4:00pm)

Associate Service Manager

Workforce Management Intraday Specialist

Assistant Manager - Customer Service Associate

Call Center Manager

Lead - Workflow Digital Care

Customer Service Manager - State Farm Agent Team Member

Care Team & Client Services Manager

Client Services Team Supervisor & Key Account Manager

Entry Level Assistant Manager

Technology & Customer Service Manager

Service Manager

Client Services Manager / Senior Manager

Customer Service Lead

Sales Operations Manager

Night and Weekend Customer Experience Manager

Customer Service - Self Storage Manager

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