Top 19 Front office manager hotel Jobs in San Bernardino Ca

Supervisor, Hotel Front Desk
Yaamava’ Resort & Casino at San Manuel —Highland, CA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Front Office Manager
UCLA —Lake Arrowhead, CA
- $51,400 - $95,900 a year
- Full-time
- Hybrid work
- Background check
- 18 years or older
- Writing skills
11d
Supervisor, Hotel Front Desk
Yaamava Resort & Casino at San Manuel —Highland, CA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
Assistant General Manager - Home2 Suites San Bernardino
Greens Inv 13 LLC —San Bernardino, CA
- $72,000 - $75,000 a year
- Full-time
- Inventory management
- Mid-level
- 3 years
Quick Apply
Guest Service Representative Redlands
Extended Stay America —Redlands, CA
- $17.50 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
NIGHT AUDITOR - Homewood Suites San Bernardino
San Bernardino Wood LLC —San Bernardino, CA
- $16.50 - $18.00 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
NIGHT AUDITOR - Home2 Suites San Bernardino
Greens Inv 13 LLC —San Bernardino, CA
- $16.50 - $18.00 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Operations Manager
Residence Inn Ontario —Ontario, CA
- $70,304 - $70,350 a year
- Nights as needed
- Inventory management
- Word processing
- Mid-level
GENERAL SVC OTHER SUPV 1
The Regents of the University of California on behalf of their Los Angeles Campus —Lake Arrowhead, CA
- $51,400 - $95,900 a year
- Full-time
- Background check
- 18 years or older
- Writing skills
11d
Guest Services Rep Part Time-104020
ESA Management, LLC —Ontario, CA
- $18 an hour
- Part-time
- Basic math
- English
- Hotel
- Employee assistance program
- Vision insurance
Quick Apply
11d
NIGHT AUDITOR-COUNTRY INN ONTARIO
Country Inn- Ontario —Ontario, CA
- $18.00 - $18.50 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
Quick Apply
13d
Night Auditor
Dreamscape Hospitality —Ontario, CA
- $17 - $18 an hour
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Hotel
Quick Apply
Guest Service Representative Ontario
Extended Stay America —Ontario, CA
- $16.80 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Front Desk Agent
Mission Inn Hotel & Spa —Riverside, CA
- $18.75 an hour
- Part-time
- Sales
- Computer literacy
- Hotel
Quick Apply

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Supervisor, Hotel Front Desk

Yaamava’ Resort & Casino at San Manuel -
Highland, CA

Quick Apply

Job Details

Full-time
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Customer communication
Confidential information handling
Resort experience
Shift management
English
Team development
Math
Bachelor's degree
Organizational skills

Full Job Description

Under the direction of the Manager, Front Desk, the Supervisor, Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. Leads and guides their team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. Assists in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel, including accomplishing performance objectives linked to improving customer service and the value of the Hotel’s products and services to its customers and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability.

2. Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members to feel empowered to provide excellent service by addressing and resolving guest concerns with immediate and exemplary solutions. Ensures guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible with sense of urgency.

3. Compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters accordingly. Assists Front Desk Manager in identifying and recommending plans of action or solutions for Front Desk Team Members on Front Desk concerns

4. Communicates and collaborates with all department leaders and team members to ensure guest experience is personalized and executed seamlessly. Remains in open communication with VIP Services and Player Development to respond to guest reservation modifications and inquiries. Assists Hotel Senior Management in communicating issues and problems in relation to guests, team members, safety, VIP Services and Player Development. Safeguards confidential nature of guest, department, and enterprise data.

5. Acts in accordance with policies and procedures when working with front of house equipment and property management systems and monitors proper usage by team members. Reports all maintenance issues pertaining to facility via internal systems and ensures resolution. Adheres to all health and safety policies and procedures set by the enterprise.

6. Performs other duties as assigned to support the eﬃcient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor’s Degree from an accredited college or university in a related industry required.
Minimum one (1) years’ of hotel experience as Front Desk Agent, Night Auditor or a Customer Service-related field is required. Experience in a luxury hotel and/or resort preferred
Minimum one (1) year of experience in a role leading and coaching others to meet and exceed standards is preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Strong English skills, both oral and written required.
Intermediate proficiency in Microsoft Office (PowerPoint, Word, Excel and Outlook) desired. Must have good mathematical and organizational skills.
Must uphold and protect financial, private and confidential information at all times.
Must have strong customer service, problem solving and communication skills.
Must be able to deliver excellent service in sometimes tough situations and maintain composure under demanding settings.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

Bachelor's (Required)

Experience:

Hotel: 1 year (Required)
Leading role and coaching others: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

front office manager hotel jobs in san bernardino ca

Supervisor, Hotel Front Desk

Front Office Manager

Supervisor, Hotel Front Desk

Assistant General Manager - Home2 Suites San Bernardino

Guest Service Representative Redlands

NIGHT AUDITOR - Homewood Suites San Bernardino

NIGHT AUDITOR - Home2 Suites San Bernardino

Operations Manager

GENERAL SVC OTHER SUPV 1

Guest Services Rep Part Time-104020

NIGHT AUDITOR-COUNTRY INN ONTARIO

Night Auditor

Guest Service Representative Ontario

Front Desk Agent

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