Agency: A Senior Connection
Job Title: Case Management Supervisor
Reports to: Program Director
Works in Collaboration With: Lead Care Managers, Navigators, Authorization Manager, Billing & Ops Assistant, Staffing Coordinator, Community Liaison
Location: This is a remote position. You will be required to have a HIPAA complaint at-home office and reside in California. This position may require travel to Northern California up to twice annually; the employee would be compensated for travel.
Position Summary
The Case Management Supervisor oversees the daily operations, staff performance, and quality improvement initiatives of the entire ASC organization. This role provides direct support and leadership to Lead Care Managers and program staff, ensures compliance with internal policies and external regulatory requirements, and contributes to ongoing program development. The Case Management Supervisor is a key driver of team excellence, program integrity, and service consistency.
Essential Job Duties and Responsibilities Staff Oversight & Support
- Supervise Lead Care Managers and Care Navigators across regions and all programs; checking tasks weekly, providing support and direction and helping the team overcome barriers
- Conduct regular check-ins, team meetings, and one-on-one support sessions
- Provide coaching, mentorship, and training
- Address staffing concerns, workflow gaps, or documentation issues in real-time
- Assist with team member hiring and onboarding support
- Provide back-up support to Authorization Manager with authorization processes and MCP-required reporting
Compliance & Quality Assurance
- Maintain and update internal policies and protocols to meet DHCS and MCP requirements
- Monitor documentation compliance (e.g., timely assessments and care plans, encounter notes, authorizations) across all programs
- Audit care plans, service logs, and other program deliverables
- Lead annual and quarterly quality improvement (QI) initiatives tied to outcomes and compliance
Performance Management
- Support performance evaluations, recognition initiatives, and disciplinary processes across all programs
- Track all staff output, productivity, and documentation metrics using internal trackers and reports
- Provide constructive feedback and implement corrective actions as needed
- Escalate complex staffing or compliance issues to the Program Director
Program Development & Process Improvement
- Develop and test new workflows, tools, or protocols to improve service delivery
- Collaborate on the rollout of new forms, staff training, or program enhancements
- Provide insight on policy impacts and support strategic growth efforts
- Support change management across teams and roles
Cross-Team Collaboration
- Work closely with Authorization Manager to align on documentation timelines and billing readiness
- Partner with program leadership to assess caseload capacity and assist with role planning
- Communicate program updates and key expectations clearly to staff and leadership
General Expectations
- Demonstrate professionalism, initiative, and follow-through in all supervisory responsibilities
- Be flexible and adaptable in supporting a fast-growing program with multi-county teams
- Uphold confidentiality and ensure staff maintain HIPAA compliance
- Foster an inclusive and supportive team culture, leading staff with empathy and respect and recognizing individual needs, while also maintaining accountability and clear expectations of performance standards
- Lead by example and support ASC’s mission, values, and vision
- Communicate clearly, professionally, and respectfully internally across departments and regions and externally with clients, care teams, and MCPs.
- Attend leadership and compliance meetings and represent the program as assigned
- Maintain accurate documentation and records of supervisory actions and staff outcomes
- Manage time effectively, prioritize competing demands, and meet multiple deadlines with accuracy
Qualifications
- Bachelor’s degree in social work, healthcare, or related field required
- Minimum 2 years of leadership or supervisory experience in a community-based or healthcare setting
- Proficient with CalAIM and MCP requirements and reporting
- Strong knowledge of care coordination, documentation, and quality assurance
- Excellent interpersonal and problem-solving skills
- Knowledge of Kaiser, Anthem, Health Net, Partnership, Molina, and/or Healthplan of San Joaquin highly preferred
- Proficiency in Google Workspace, SalesForce, or equivalent platforms
- Valid California driver’s license and ability to work across regions
Work Setting
- 100% remote / home-office based
- This position may require travel to Northern California up to twice annually; the employee would be compensated for travel.
*Please answer the pre-screen questions to be considered for this role.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- Please briefly describe your case management experience, including the populations you have served and the types of services you coordinated. How many years have you performed these duties?
- Which Managed Care Plans (MCPs) have you worked with directly, and what types of authorizations, care coordination, or services did you manage for each?
- Describe your supervisory experience. How many staff did you manage, and what responsibilities did you oversee (e.g., training, performance reviews, mentoring, scheduling)?
- Describe your experience with CalAIM or other California care coordination programs. What was your role, and how did you apply program guidelines in your case management or supervisory duties?
Education:
Experience:
- leadership in community-based or healthcare setting: 2 years (Required)
Work Location: Remote
