Top 255 Customer success manager Jobs in San Bruno, Ca

Customer Success Manager, Mid-Market
Color Health —South San Francisco, CA
- $92,000 - $125,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
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Customer Success Manager
Oma Robotics —San Francisco, CA
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
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Customer Success Manager
Mednition —Burlingame, CA
- $75,000 - $90,000 a year
- Full-time
- Nursing
- RN License
- Hospital
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8d
Customer Success Manager
Alpaca Health —San Francisco, CA
- $80,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- Paid time off
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Customer Success Manager
Checkr —San Francisco, CA
- $106,000 - $125,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Customer Success Manager
Claryo —San Francisco, CA
- $165,000 - $180,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Oncology Customer Success Manager (West Coast, US)
House Rx —San Francisco, CA
- $145,000 - $185,000 a year
- Remote
- 8 years
- Clinic
- Analysis skills
- Dental insurance
- Paid time off
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Customer Success Manager, Workbench
Verily —San Bruno, CA
- $110,000 - $165,000 a year
- Full-time
- 5 years
- Laboratory experience
- US work authorization
Strategic Customer Success Manager
Miter —San Francisco, CA
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Office
- Presentation skills
- APIs
- Commuter assistance
- Paid parental leave
7d
Customer Success Manager
Whatnot —San Francisco, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Principal Customer Success Manager
Conductor LLC —San Francisco, CA
- $100,000 - $130,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Travel
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6d
Senior Manager - Customer Success
InMobi —South San Francisco, CA
- $144,500 - $180,225 a year
- 5 years
- Senior level
- Communication skills
- Health savings account
- Health insurance
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Strategic Customer Success Manager
Yoodli AI Roleplays —San Francisco, CA
- $150,000 - $180,000 a year
- Remote
- 7 years
- Office
- Senior level
- Health insurance
- Dental insurance
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Customer Success Manager
Gamma —San Francisco, CA
- $125,000 - $235,000 a year
- Full-time
- 5 years
- Office
- SQL
- Work from home
Customer Success Manager, Ads Solutions
OpenAI —San Francisco, CA
- $162,000 - $230,000 a year
- Full-time
- 5 years
- SQL
- Fair chance
Senior Customer Success Manager, Enterprise - West
Chainguard —San Francisco, CA
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager
Granola —San Francisco, CA
- $180,000 - $250,000 a year
- Full-time
- Mid-level
- Office
Senior Customer Success Manager - Fintech
BitGo —San Francisco, CA
- $140,000 - $170,000 a year
- Analysis skills
- Senior level
- 4 years
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager
Rainfall Health —San Francisco, CA
- Full-time
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
Senior Customer Success Enablement Manager
Intercom —San Francisco, CA
- $167,000 - $199,000 a year
- Hybrid work
- Office
- US work authorization
- Senior level
- Paid parental leave
- Health insurance

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Customer Success Manager, Mid-Market

Color Health -
South San Francisco, CA

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Job Details

Full-time
$92,000 - $125,000 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Cell phone reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Operational analysis
Customer relationship building
Client onboarding
Referral-based lead generation
Startup experience
Operations coordination
Identifying new business opportunities
Sales referrals
Upselling
Engagement metrics analysis
Presentations for conferences or internal meetings
Customer satisfaction tracking
Customer retention rate increase
3 years
Managing clients in a customer support role
Cross-selling
Key Performance Indicators
Collaboration with product development teams
Analysis skills
Continuous improvement
Customer engagement
Customer relationship management
Data interpretation
Organizational skills
Strategic consulting
Data-driven problem-solving
Marketing campaign management
Client growth strategy
Operational excellence initiatives
Customer success strategy

Full Job Description

Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

About the Role:
As a Customer Success Manager, you'll be our customers' most important contact at Color — serving as their trusted advisor and strategic partner, supporting the evolution and successful execution of their cancer benefit strategy, guiding them through onboarding, engagement, and expansion for our cancer program to meet their benefits goals. In this Individual Contributor role, you'll support a dynamic book of mid-market clients, working across both existing and newly implementing customers at volume and scale — including serving some of our more strategic mid-market accounts. Your efforts will directly impact both the health outcomes of the populations we serve, the population outcomes for our customers, and the success of Color. Our ideal candidate has experience in the health benefits space, is exceptional at building and managing multi-threaded relationships with benefit leaders and senior benefits executives, is comfortable leveraging AI and technology to operate efficiently at scale, and thrives in a fast-paced start-up environment.

How You'll Contribute:

Client Strategy and Management

Lead a large book of mid-market clients and serve as the face of Color for all client-related needs
Support existing and newly implementing customers at volume and scale, maintaining a high standard of service across a flexible and fluctuating client load
Onboard new clients, ensuring strong member discovery, internal program coordination, and a successful launch plan at scale
Develop customized, scaled service and strategic plans for each client based on a deep, strategic understanding of their needs and goals
Drive successful enrollment and engagement of a client's population with Color's products and services through enrollment marketing campaigns and assets, strategy, and support
Own and maintain a high client NPS and renewal rate, proactively identifying issues and strategizing on solutions
Identify, position, and close expansion and upsell opportunities

Relationship Management

Build and maintain strong, long-term, multi-threaded relationships with key stakeholders across your client organizations
Convert clients into Color advocates, leveraging their successes for references, referrals, case studies, marketing collaborations, and testimonials
Enable and support strong trust-based relationships with clients' benefits consultants and partner vendors
Serve as a trusted advisor, providing guidance on best practices and strategic use of Color's solutions in the context of the benefits and cancer space
Proactively manage client issues and escalations, collaborating with partner teams such as member support, legal, finance, operations, product, and sales

Performance Monitoring and Operational Excellence

Monitor client engagement and performance metrics to ensure clients are achieving desired program outcomes and meeting expectations
Conduct regular check-ins and business reviews to evaluate progress and address challenges
Provide strategic analysis of member engagement performance, program metrics, and outcomes — partnering with key internal teams to formulate insights and recommendations
Standardize and continuously improve operations for serving clients at scale, including leveraging AI tools to drive efficiency and consistency across a high-volume book of business

Problem-Solving

Serve as the client's advocate, addressing concerns, resolving issues, and coordinating with internal teams to provide solutions
Proactively identify opportunities for improvement and optimization, working with the right teams internally to support and solve

Collaboration

Partner with sales, product, and marketing teams to align on client needs and feedback
Contribute to the development of tools, resources, and programs that enhance the client experience
Serve as the voice of the client internally, sharing feedback and opportunities for improvement with relevant team members

Our Ideal Candidate Will Have:

Minimum 3 years of experience as a client/customer success manager, ideally at a benefits tech company (CSM level)
Deep understanding of employee benefits and digital health space; understanding of the cancer screening or broader oncology space preferred
Demonstrated success at a high-growth or start-up organization, with deep understanding of the associated challenges: scaling, 1:many client management, operating in ambiguity, and a fast-paced environment
Demonstrated ability to manage a flexible and fluctuating client load without compromising service quality or client experience
Comfort using AI tools and technology to work efficiently and deliver a high standard of service at scale
Experience serving and scaling support to mid-market clients, with specific experience serving HR/Total Rewards leaders, executives, and benefits consultants in volume
Experience supporting both existing customers and newly implementing clients simultaneously across a high-volume portfolio
Experience identifying growth opportunities and securing upsells across a book of business
Excellent messaging, positioning, and presentation skills for varying levels of internal and external audiences
Strong bias for action — equally effective in day-to-day execution and in driving proactive, strategic programs
Excellent organizational skills, with proven ability to multi-task competing priorities
Excellent negotiation, collaboration, and listening skills
Analytical skills to interpret data and drive actionable insights

What We Offer:

Competitive salary
Comprehensive medical, dental, vision, life, and disability benefits
401k match
Monthly phone and wifi stipend for employees, annual ergonomic stipend
Generous vacation policy, paid holidays and company-wide recharge days
Equal paid parental leave for birthing and non-birthing parents
Free cancer screening and prevention resources for employees and their adult dependents

Base Salary Range: $92,000-125,000/year

The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

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Refine Your Search

customer success manager jobs in san bruno, ca

Customer Success Manager, Mid-Market

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Oncology Customer Success Manager (West Coast, US)

Customer Success Manager, Workbench

Strategic Customer Success Manager

Customer Success Manager

Principal Customer Success Manager

Senior Manager - Customer Success

Strategic Customer Success Manager

Customer Success Manager

Customer Success Manager, Ads Solutions

Senior Customer Success Manager, Enterprise - West

Customer Success Manager

Senior Customer Success Manager - Fintech

Customer Success Manager

Senior Customer Success Enablement Manager

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