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Experience Transformation Coach

UC San Diego Health -
San Diego, CA

Apply Now

Job Details

$53.30 - $101.10 an hour
13 days ago

Qualifications

Training program design for professional development
Optimizing workflow processes
Healthcare consulting
Coaching
Presentations for conferences or internal meetings
Customer satisfaction tracking
Process design
Employee training
Quality management
Social media data
Needs assessment for curriculum design
Adult education instructional development
Patient experience leadership
Policy & process development
Curriculum implementation
Management consulting
Relationship management
Meeting facilitation
Organizational development strategy
Process improvement planning
Customer satisfaction improvement
Project planning phase
Adult learning
Adult education

Full Job Description

La Jolla
9500 Gilman Drive, San Diego, CA 92037, United States

Payroll Title:

ORGANIZATIONAL CNSLT 4

Department:

PATIENT EXPERIENCE

Hiring Pay Scale

$113,800 - $160,000 / Year

Worksite:

La Jolla

Appointment Type:

Career

Appointment Percent:

100%

Union:

Uncovered

Total Openings:

Work Schedule:

Days, 8-Hour Shifts, Monday-Friday

#140842 Experience Transformation Coach

Filing Deadline: Thu 8/20/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 08/11/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The selected candidate will serve within The Office of Experience Transformation as a coach on patient experience implementation and design. The Experience Transformation Coach works with team members across the organization including senior leaders, management, nursing and physician leaders, physicians, faculty, and staff to analyze existing practices and identify opportunities (related to patient experience) to design and implement patient experience improvement methodologies, tools, and principles.

Operating at the forefront of the Experience Transformation practice, the coach directs needs assessment processes utilizing NRC, Social Media, PARS, and iReport data to drive decisions and priorities. The coach performs complex, high-level data analysis, tracking, reporting, trending, strategy development, planning, and presentation design and delivery and is responsible for the design, development, and presentation of coaching programs and consultative support in order to increase patient satisfaction.

The Experience Transformation Coach participates in goal establishment, communication, and assists in the development of action plans and timelines for completion. Along with the Office of Experience Transformation, the coach is responsible for identifying post "Leading the Way" salon offerings, developing content and curriculum, and facilitating team member and leader salons. The coach will perform other consultant-related functions as required.

MINIMUM QUALIFICATIONS

Nine (9) years of relevant experience or a Bachelor’s Degree in nursing, healthcare, or related field plus five (5) years of experience.
Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.
Demonstrates strong analytical, problem-solving, project planning and implementation skills.
Experience using Voice of the Customer data and feedback to drive improved processes, including patient satisfaction, complaint data, and social media to create action plans for improving patient experience.
Highly skilled in facilitation, consulting and relationship building.
Knowledge of competency-based training design, adult learning, behavior modeling theory and processes, training theory and delivery needs assessment processes, quality management principles and practices, and process improvement.
Applies strong verbal, written communication and presentation skills.
Demonstrated experience with the design of improved experience processes, implementing improved processes, and measuring outcomes.
Possesses strong consulting, relationship building, and strategic thinking skills.
Demonstrates skill consulting to managers and groups at all levels.
Ability to coach, facilitate and influence people at all levels.
Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions.
Ability to focus on priorities, strategies, and vision.
Knowledge of the consulting process to effectively lead engagements from inception to conclusion.
Ability to persuade through both logic and appeal to positive motivations.
Superb customer service presence.
Experience presenting to a variety of audiences (front-line team members through senior leaders).
Proven experience with Process Improvement and/or design.
Understands how to interpret and use data to guide improvement.

PREFERRED QUALIFICATIONS

Nurse Manager and/or Educator experience in a hospital setting.
A Master's Degree or PhD.
Knowledge and experience and/or certification in Lean Six Sigma; Black belt in Lean Six Sigma, change management, or project management.
Experience with Patient Experience and Employee Engagement.
Clinical experience.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $111,300 - $211,100 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $53.30 - $101.10

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Details

Date Posted

08/06/2026

Apply Now

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