Top 169 customer support representative Jobs in san diego, ca

Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - Diving
Johnson Outdoors SCUBAPRO —El Cajon, CA
- $21.50 - $28.35 an hour
- Hybrid work
- Microsoft Excel
- Computer literacy
- Office
- Profit sharing
- Disability insurance
Retail Display Installer – Technology
2020 Companies, Inc. —San Diego, CA
- $20.25 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply
7d
Route Service Representative (4-Day Workweek)
Cintas —Miramar, CA
- $45,000 - $90,000 a year
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
- AD&D insurance
Customer Support Representative
E. Biz Solutions —La Mesa, CA
- $1,200 - $1,600 a week
- Full-time
- High school diploma or GED
- Business development
- In-person
Quick Apply
8d
Member Services Representative - Mid City
YMCA of San Diego County —San Diego, CA
- $17.75 - $20.41 an hour
- Part-time
- Background check
- Basic math
- Windows
Patient Service Representative
Family Health Centers of San Diego —San Diego, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Vision insurance
Quick Apply
Patient Service Coordinator
UC San Diego Health —San Diego, CA
- $27.49 - $34.17 an hour
- 8 hour shift
- 5 years
- Computer literacy
- Pass drug screening
6d
Customer Service Associate
ZED Electric —San Diego, CA
- $28 an hour
- Full-time
- Google Workspace
- Residential
- Electrical experience
- Health insurance
- Dental insurance
Quick Apply
12d
Member Services Representative - La Jolla
YMCA of San Diego County —La Jolla, CA
- $17.75 - $20.41 an hour
- Part-time
- Background check
- Basic math
- Windows
Customer Service Representative III
Strategic Data Systems —San Diego, CA
- $24.89 - $29.00 an hour
- Weekends as needed
- Mid-level
- Typing
- In-person
Quick Apply
Member Services Representative - Point Loma
YMCA of San Diego County —San Diego, CA
- $17.75 - $20.41 an hour
- Part-time
- Background check
- Basic math
- Windows
7d
Patient Service Representative - Radiology - La Jolla
Scripps Health —La Jolla, CA
- $25.95 - $32.56 an hour
- Part-time
- Clinic
- Analysis skills
- Math
1d
Storage Customer Service Representative
U-Haul —National City, CA
- $16.50 - $18.50 an hour
- Part-time
- Clean driving record
- Driver's License
- Driving
- Paid holidays
- Health insurance
14d
Customer Service Representative
Chevron Stations Inc. —San Diego, CA
- $18.25 - $19.25 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Cooking
- Commuter assistance
- Tuition reimbursement
Member Services Representative (Part-Time - 30 Hours)
MyPoint Credit Union —San Diego, CA
- $22.54 - $33.80 an hour
- Part-time
- Microsoft Excel
- Research
- Office
Quick Apply
7d
Patient Service Representative - Internal Medicine - Qualcomm Health Center
Scripps Health —San Diego, CA
- $25.95 - $32.56 an hour
- Full-time
- 18 years or older
- Internal Medicine
- Analysis skills
- Free parking
- Health insurance
Store Support
Home Depot —San Diego, CA
- $20 - $22 an hour
- Entry level
- Time management
Access Service Representative - Emergency - Memorial Hospital - Days and Evenings - Per Diem
Sharp HealthCare —San Diego, CA
- $27.83 - $37.40 an hour
- 8 hour shift
- Writing skills
- Mid-level
- High school diploma or GED
22h
Access Service Representative - Admitting - Chula Vista/Coronado - Variable Shift - Per Diem
Sharp HealthCare —Chula Vista, CA
- $27.83 - $37.40 an hour
- 8 hour shift
- Writing skills
- Mid-level
- High school diploma or GED
4d

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Insurance Senior Client Service Representative - Property & Casualty

CMR Risk & Insurance Services, Inc. -
San Diego, CA

Quick Apply

Job Details

Full-time
$71,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
Flexible schedule

Qualifications

Customer communication
Microsoft Excel
Insurance agencies
Computer literacy
Employee relationship building
Property & Casualty License
High school diploma or GED
Customer relationship management
Account management

Full Job Description

The role at a glance:

As a member of the P&C team, the Senior Client Service Representative is focused on delivering comprehensive support and solutions for assigned clients. This role supports the Account Managers by addressing client inquiries and resolving insurance issues of various complexity. As a Sr. CSR, you will develop expertise in insurance policies, coverage, and risk management, enabling you to protect and advocate for clients effectively. Additionally, this role offers opportunities to mentor junior staff, build strong client relationships, and aid with policy management and retention for complex accounts to ensure smooth team operations.

What you can expect to do:

Handle medium to complex policy changes, including processing premium-bearing endorsements, delivery, and follow-ups.
Issue and manage COIs for assigned clients and review junior staff COIs for accuracy.
Run and review accounts receivable reports for assigned clients.
Manage client billing inquiries, including direct and agency billing, and handle check requests and complex journal entries.
Correct AMS360 billing errors and ensure accurate and timely updates in AMS360.
Coordinate policy reviews, renewals, and processing, including auto-renewal policies and updates in systems.
Prepare and submit bind requests to carriers, manage binder extensions, and track submissions.
Conduct marketing activities from start to finish for small accounts, including requesting updated exposures, preparing marketing summary sheets, and running exposure check-ins.
Create proposals, handle online rating, and calculate rates for various coverages, including Workers’ Compensation.
Leverage insurance knowledge and communication skills to answer client inquiries regarding their insurance policies and resolve issues by coordinating with carriers.
Guide and mentor junior staff and new hires on team, helping them acclimate to their roles.
Assist other team members in balancing workloads when needed and providing backup for other team members during their absence.

What Success Looks Like:

By 90 days, you are comfortable with our platforms, taking initiative, and asking questions.
You consistently meet KPIs, such as issuing 90% of COIs for review within 6-24 working hours, completing 90% of pre-marketing tasks by their due date, and ensuring 100% of binders are extended before expiration.
By 12 months, you’ll manage monoline renewals and billing processes independently, run and take proactive actions on reports, and maintain 100% accuracy in AMS360.
You communicate proactively about any challenges in meeting deadlines, fostering accountability and transparency.
Provide effective support and backup to other team members when needed, ensuring minimal disruption to team operations.
Able to think deeper about the work you are doing and provide recommendations on the next steps and mentor junior staff as you grow in your role.
Please reference the “What Does Success Look Like – Sr. CSR” document for a full list.

What sets you apart:

Bachelor’s degree with 3-5 years of experience in a Commercial Lines service role or a high school diploma/GED with 5+ years in a Commercial Lines service role.
Current Property and Casualty License. AINS designation a plus.
Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
Familiarity with AMS360 or similar Agency Management System.
Experience with Asana and Worldox is a plus.

Skills:

Excellent verbal and written communication skills with a customer-focused approach.
Strong accuracy in handling documents, data entry, and following procedures.
Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
Ability to solve problems and think independently.
Flexible in adjusting to changes within the industry and workplace processes.
Consistent punctuality and dependability in completing assigned duties.
Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
Commercial insurance knowledge and experience managing client relationships.

Work Environment:

This position operates in a typical office environment, which includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: $71,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Experience:

Commercial Lines Insurance: 3 years (Required)

License/Certification:

Property & Casualty License (Required)

Work Location: Hybrid remote in San Diego, CA 92101

Quick Apply

Refine Your Search

customer support representative jobs in san diego, ca

Insurance Senior Client Service Representative - Property & Casualty

Customer Service Representative - Diving

Retail Display Installer – Technology

Route Service Representative (4-Day Workweek)

Customer Support Representative

Member Services Representative - Mid City

Patient Service Representative

Patient Service Coordinator

Customer Service Associate

Member Services Representative - La Jolla

Customer Service Representative III

Member Services Representative - Point Loma

Patient Service Representative - Radiology - La Jolla

Storage Customer Service Representative

Customer Service Representative

Member Services Representative (Part-Time - 30 Hours)

Patient Service Representative - Internal Medicine - Qualcomm Health Center

Store Support

Access Service Representative - Emergency - Memorial Hospital - Days and Evenings - Per Diem

Access Service Representative - Admitting - Chula Vista/Coronado - Variable Shift - Per Diem

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