Top 221 Customer support representative Jobs in San Diego, Ca

Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Inside Sales and Customer Support Specialist
ITT Inc. - English US —El Cajon, CA
- $26.83 - $39.90 an hour
- Oracle
- Engineering
- Mid-level
Quick Apply
13d
Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Service Representative III
Strategic Data Systems —San Diego, CA
- $24.89 - $29.00 an hour
- Weekends as needed
- Mid-level
- Typing
- In-person
Quick Apply
Guest Service Representative
Marriott International, Inc —San Diego, CA
- $27.15 an hour
- Full-time
- Hotel
- Fair chance
- Entry level
Patient Services Representative (Southeast San Diego)
San Ysidro Health —San Diego, CA
- $27.93 - $35.32 an hour
- Weekends as needed
- High school diploma or GED
- Clinic
- Data entry
Quick Apply
6d
Customer service representative
Qureos Inc —San Diego, CA
- $25 - $35 an hour
- Full-time
- School experience
- Microsoft Excel
- Microsoft Outlook
11d
Customer Service Associate
ZED Electric —San Diego, CA
- $28 an hour
- Full-time
- Google Workspace
- Residential
- Electrical experience
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative - Repair Solutions
GKN Aerospace —El Cajon, CA
- $25 - $30 an hour
- ERP systems
- 2 years
- Entry level
Patient Service Representative Lead
UC San Diego Health —San Diego, CA
- $31.69 - $39.42 an hour
- 8 hour shift
- Pass drug screening
- Primary Care
- Mid-level
Customer Service Representative - State Farm Agent Team Member
Giovanni Monaco - State Farm Agent —San Diego, CA
- $25 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Patient Service Representative
Family Health Centers of San Diego —San Diego, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Vision insurance
Quick Apply
Access Service Representative - Admitting - Chula Vista/Coronado - Evenings and Nights - Per Diem
Sharp HealthCare —Chula Vista, CA
- $27.83 - $37.40 an hour
- 8 hour shift
- Writing skills
- Mid-level
- High school diploma or GED
7d
Patient Services Representative Float (East Region)
San Ysidro Health —El Cajon, CA
- $27.93 - $35.32 an hour
- Weekends as needed
- Spanish
- English
- High school diploma or GED
Quick Apply
11h
Patient Services Representative
Seaport Scripps Home Health —San Diego, CA
- $23 - $29 an hour
- Full-time
- HIPAA
- Mid-level
- Office
Quick Apply
9d
Sales Support Representative
Acosta —San Diego, CA
- $23.38 - $27.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
Quick Apply
Help Desk Support Representative
Vistage Worldwide —San Diego, CA
- $27 - $29 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
GUEST SERVICE REPRESENTATIVE
HAMPTON INN - SAN DIEGO —San Diego, CA
- $19 - $20 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
Quick Apply
Access Service Representative - Admitting/ED - Coronado Hospital - Variable Shift - Per Diem (Weekends Required)
Sharp HealthCare —Coronado, CA
- $27.83 - $37.40 an hour
- 8 hour shift
- Writing skills
- Mid-level
- High school diploma or GED
Community Solutions Customer Service Representative I
Spectrum —San Diego, CA
- $20.00 - $34.55 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Opportunities for advancement

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Insurance Senior Client Service Representative - Property & Casualty

CMR Risk & Insurance Services, Inc. -
San Diego, CA

Quick Apply

Job Details

Full-time
$71,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
Flexible schedule

Qualifications

Customer communication
Microsoft Excel
Experience at insurance agencies
Computer literacy
Employee relationship building
Property & Casualty License
High school diploma or GED
Customer relationship management

Full Job Description

The role at a glance:

As a member of the P&C team, the Senior Client Service Representative is focused on delivering comprehensive support and solutions for assigned clients. This role supports the Account Managers by addressing client inquiries and resolving insurance issues of various complexity. As a Sr. CSR, you will develop expertise in insurance policies, coverage, and risk management, enabling you to protect and advocate for clients effectively. Additionally, this role offers opportunities to mentor junior staff, build strong client relationships, and aid with policy management and retention for complex accounts to ensure smooth team operations.

What you can expect to do:

Handle medium to complex policy changes, including processing premium-bearing endorsements, delivery, and follow-ups.
Issue and manage COIs for assigned clients and review junior staff COIs for accuracy.
Run and review accounts receivable reports for assigned clients.
Manage client billing inquiries, including direct and agency billing, and handle check requests and complex journal entries.
Correct AMS360 billing errors and ensure accurate and timely updates in AMS360.
Coordinate policy reviews, renewals, and processing, including auto-renewal policies and updates in systems.
Prepare and submit bind requests to carriers, manage binder extensions, and track submissions.
Conduct marketing activities from start to finish for small accounts, including requesting updated exposures, preparing marketing summary sheets, and running exposure check-ins.
Create proposals, handle online rating, and calculate rates for various coverages, including Workers’ Compensation.
Leverage insurance knowledge and communication skills to answer client inquiries regarding their insurance policies and resolve issues by coordinating with carriers.
Guide and mentor junior staff and new hires on team, helping them acclimate to their roles.
Assist other team members in balancing workloads when needed and providing backup for other team members during their absence.

What Success Looks Like:

By 90 days, you are comfortable with our platforms, taking initiative, and asking questions.
You consistently meet KPIs, such as issuing 90% of COIs for review within 6-24 working hours, completing 90% of pre-marketing tasks by their due date, and ensuring 100% of binders are extended before expiration.
By 12 months, you’ll manage monoline renewals and billing processes independently, run and take proactive actions on reports, and maintain 100% accuracy in AMS360.
You communicate proactively about any challenges in meeting deadlines, fostering accountability and transparency.
Provide effective support and backup to other team members when needed, ensuring minimal disruption to team operations.
Able to think deeper about the work you are doing and provide recommendations on the next steps and mentor junior staff as you grow in your role.
Please reference the “What Does Success Look Like – Sr. CSR” document for a full list.

What sets you apart:

Bachelor’s degree with 3-5 years of experience in a Commercial Lines service role or a high school diploma/GED with 5+ years in a Commercial Lines service role.
Current Property and Casualty License. AINS designation a plus.
Familiarity with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams).
Familiarity with AMS360 or similar Agency Management System.
Experience with Asana and Worldox is a plus.

Skills:

Excellent verbal and written communication skills with a customer-focused approach.
Strong accuracy in handling documents, data entry, and following procedures.
Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously
Ability to solve problems and think independently.
Flexible in adjusting to changes within the industry and workplace processes.
Consistent punctuality and dependability in completing assigned duties.
Positive and approachable personality that fosters good working relationships with peers, clients, and carriers.
Commercial insurance knowledge and experience managing client relationships.

Work Environment:

This position operates in a typical office environment, which includes cubicles and open workspaces. The noise level is generally low to moderate. Employees are expected to work on computers and communicate in person or via phone and email.

Physical Demands

While performing the duties of this job, the employee may be regularly required to sit, stand, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by the job include close vision (working on a computer) and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: $71,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home

Experience:

Commercial Lines Insurance: 3 years (Required)

License/Certification:

Property & Casualty License (Required)

Work Location: Hybrid remote in San Diego, CA 92101

Quick Apply

Refine Your Search

customer support representative jobs in san diego, ca

Insurance Senior Client Service Representative - Property & Casualty

Inside Sales and Customer Support Specialist

Cantonese-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Service Representative III

Guest Service Representative

Patient Services Representative (Southeast San Diego)

Customer service representative

Customer Service Associate

Customer Support Representative - Repair Solutions

Patient Service Representative Lead

Customer Service Representative - State Farm Agent Team Member

Patient Service Representative

Access Service Representative - Admitting - Chula Vista/Coronado - Evenings and Nights - Per Diem

Patient Services Representative Float (East Region)

Patient Services Representative

Sales Support Representative

Help Desk Support Representative

GUEST SERVICE REPRESENTATIVE

Access Service Representative - Admitting/ED - Coronado Hospital - Variable Shift - Per Diem (Weekends Required)

Community Solutions Customer Service Representative I

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