Top 30 Desktop support technician Jobs in San Diego, Ca

Deskside Support Technician
HCL Technologies Limited - Business Services —San Diego, CA
- $65,000 - $88,000 a year
- Email
- Microsoft Outlook
- 5 years
- Office
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist
Natural Networks, Inc. —San Diego, CA
- $50,000 - $65,000 a year
- 8 hour shift
- Clean driving record
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician II
iT1 —San Diego, CA
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Kros-Wise —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
Quick Apply
IT Specialist/Help Desk Technician
Hazard Construction —Lakeside, CA
- $80,000 - $115,000 a year
- Full-time
- Mid-level
- Microsoft Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
13d
Help Desk Technician
Klinedinst PC —San Diego, CA
- $21.64 - $24.04 an hour
- Full-time
- Entry level
Quick Apply
Help Desk Support Representative
Vistage Worldwide —San Diego, CA
- $27 - $29 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)
myCRE, Inc —San Diego, CA
- $50,000 - $70,000 a year
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Help Desk Technician
C2 Financial —San Diego, CA
- $22 - $25 an hour
- Full-time
- Research
- Office
- In-person
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Technician, IT Terminal Operations
San Diego County Regional Airport Authority —San Diego, CA
- $47,004 - $75,207 a year
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Paid holidays
- Tuition reimbursement
Quick Apply
9d
COMPUTER SPECIALIST (FIELD SUPPORT TECH)
Navy Exchange Service Command —National City, CA
- $63,559 - $82,049 a year
- Full-time
- High school
- Mid-level
- Windows
6d
Part Time - IT Systems Technician
Aztec Shops, SDSU —San Diego, CA
- $19 - $21 an hour
- Part-time
- Background check
- Basic math
- English
- Flexible schedule
Quick Apply
6d
HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
Quick Apply
IT Support Specialist II - 073QE
Quartus Engineering —San Diego, CA
- $29 - $49 an hour
- Hybrid work
- Azure
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Sr. IT Service Desk Technician
Guild Mortgage Company LLC —San Diego, CA
- $24.23 - $33.39 an hour
- Monday to Friday
- Classroom
- Google Workspace
- Microsoft Excel
- AD&D insurance
- Disability insurance
6h
SITEC - Help Desk Specialist - Coronado, CA
Peraton —San Diego, CA
- $51,000 - $82,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
6d
Apprentice Technician
Sound Automation Inc —San Diego, CA
- $22 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
Senior Office Technology Specialist
Cooley LLP —San Diego, CA
- $52.50 - $64.00 an hour
- Overtime
- Office
- Bachelor's degree
- Children
- Commuter assistance
- Health savings account
IT ANALYST - CORPORATE
Front Row Europe GmbH —San Diego, CA
- $85,000 - $105,000 a year
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Health insurance
IT Analyst - Corporate
Front Row Group —San Diego, CA
- $85,000 - $105,000 a year
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply

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Deskside Support Technician

HCL Technologies Limited - Business Services -
San Diego, CA

Quick Apply

Job Details

Full-time
$65,000 - $88,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop support
Windows
Driver's License
Video conferences (communication methods)
Desktop administration
Help desk

Full Job Description

JOB SUMMARY

As a senior member of the Site Services team, provides high-quality, advanced technical support within a dynamic trading environment. Acting as a single point of contact for the business, this Level 3 (L3) role involves ownership of technical issues and queries, driving them to resolution through direct troubleshooting, escalation, or by sourcing required information. The position requires deep technical expertise, exceptional customer service, and superb communication skills to build strong relationships with business users and stakeholders at all levels, including Innovation & Engineering DWP (I&E). Responsibilities include deskside and remote support, handling escalated issues, mentoring junior staff, and collaborating closely with network, infrastructure, and multiple support teams—both on-shore and off-shore, including 3rd party partners. Additionally, the role contributes strategic input into service improvement initiatives, ensuring robust IT support and maintenance for current and new systems in a fast-paced trading environment.

Essential Duties and Responsibilities

Provide expert-level 1st and 2nd line desktop support in a high-paced trading environment, serving as an escalation point for complex technical issues.
Deliver support for desktops, laptops, mobile devices, AV systems, and local/network printers, including installation, configuration, and troubleshooting.
Collaborate with remote network engineering teams to resolve network-related issues (connectivity, performance, configuration) and act as senior local hands for network troubleshooting and maintenance.
Maintain familiarity with office network topology, network closets, and demarcation points; assist with implementing fixes on network devices such as switches, routers, firewalls, wireless access points under remote guidance.
Utilize network monitoring tools to analyze traffic, identify bottlenecks, and ensure optimal performance.
Participate in IT projects including network upgrades, AV deployments, system refreshes, and application rollouts; complete required training and documentation for new deployments.
Conduct Operational and User Acceptance Testing for new applications and systems.
Ensure all tickets are logged, updated, and maintained in ServiceNow (SNOW) with high quality and accuracy.
Assist in determining severity 1 and 2 incidents, aid during major incidents, and participate in post-incident reviews.
Identify root causes for recurring IT problems to improve service quality and reduce call volumes.
Document solutions, create and maintain knowledge base articles, and contribute to technical documentation including network diagrams.
Maintain confidentiality, integrity, and availability of data associated with applications and services.
Ensure all changes to PC hardware and network assets are tracked in the asset database.
Perform preventative maintenance and coordinate with OEMs for AV and network equipment.
Adhere to security, regulatory, and compliance policies affecting Trading Operations Support (e.g., MRL, Compliance).
Maintain effective working relationships with other support teams, service providers, and business representatives; act as a conduit for IT initiatives aimed at enhancing customer experience.
Communicate relevant information clearly and effectively to team members and stakeholders.
Observe Health and Safety requirements at all times.

Skills and Abilities

Strong troubleshooting skills for IT problem analysis, diagnosis, and resolution.
Demonstrable experience recording, analyzing, and managing resolutions in line with SLAs while managing user expectations.
Strong experience with Trade Floor technologies, including market data, trader voice, and trading applications.
Ability to work effectively within a team and maintain a professional demeanor.
Highly customer-focused with strong communication skills (articulate, methodical).
Strong sense of urgency and understanding of the trading environment.
Outstanding documentation skills and ability to create clear technical instructions.
Experience working in a managed desktop environment with lockdown controls.
Familiarity with industry-standard compliance requirements (FCA, SOX, Dodd-Frank).
Technical proficiency in:
Windows 10/11 and Active Directory
O365 Office productivity suite
Corporate messaging (Outlook/Exchange), instant messaging (MS Teams, ICE Chat, Vantage)
LAN and remote access services (VPN)
High-tech meeting rooms (video conferencing, telepresence, wireless networks)
Unified document capture and production systems (printers, scanners, fax)
Ability to interpret and create network diagrams and technical documentation.

Expertise

5+ years’ experience providing desktop support in a Trade Floor environment.
5+ years supporting Trade Floor PC builds and compliance controls.
Experience in oil and gas industry preferred.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Type: Full-time

Pay: $65,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Help desk: 2 years (Required)
Windows: 2 years (Required)
Desktop support: 2 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in san diego, ca

Deskside Support Technician

IT Support Specialist

Desktop Support Technician II

Desktop Support Technician

IT Specialist/Help Desk Technician

Help Desk Technician

Help Desk Support Representative

Help Desk Technical Support Specialist - East Coast Hours (5am to 2pm Pacific)

Help Desk Technician

Help Desk Technician, IT Terminal Operations

COMPUTER SPECIALIST (FIELD SUPPORT TECH)

Part Time - IT Systems Technician

HELP DESK SUPPORT I

IT Support Specialist II - 073QE

Sr. IT Service Desk Technician

SITEC - Help Desk Specialist - Coronado, CA

Apprentice Technician

Senior Office Technology Specialist

IT ANALYST - CORPORATE

IT Analyst - Corporate

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