Top 421 Director of talent development Jobs in San Diego, Ca

Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Modeling and Simulation Engineering Manager 2
Northrop Grumman —San Diego, CA
- $158,700 - $238,100 a year
- Overtime
- System design
- Office
- Master's degree
- Paid holidays
- Disability insurance
Director, Sales Venues - Hotel Del Coronado
Encore Global —Coronado, CA
- $80,000 - $90,000 a year
- Weekends as needed
- Oracle
- CAD
- Computer literacy
Regional Director, Client Engagement
Ayahealthcare —San Diego, CA
- $100,000 - $120,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Associate Director, Learning and Capability Development
Illumina —San Diego, CA
- $155,600 - $233,400 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Continuous improvement
- Dental insurance
- Paid time off
13d
Talent Development Lead [Hybrid]
EDF power solutions —San Diego, CA
- $84,700 - $141,100 a year
- Full-time
- Classroom
- Research
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Executive Store Director - House of Sport
DICK'S Sporting Goods —San Diego, CA
- $127,000 - $237,800 a year
- Full-time
- Background check
- 7 years
- Marketing
Head of R&D Portfolio & Project Management
Illumina —San Diego, CA
- $205,100 - $307,700 a year
- Full-time
- Hybrid work
- Background check
- 11+ years
- Doctor of Philosophy
- Dental insurance
- Paid time off
Senior Director, Organizational Effectiveness and Capability
Travere Therapeutics —San Diego, CA
- $219,000 - $285,000 a year
- Online Application
- 11+ years
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
Director, HRBP - Consumer Group
Intuit —San Diego, CA
- $244,500 - $330,500 a year
- Hybrid work
- Office
- Recruiting
- Senior level
Associate Director, Enterprise Talent Management
Illumina —San Diego, CA
- $155,600 - $233,400 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Research
- Dental insurance
- Paid time off
13d
Sr. Director, Consumer Software Applications
Dexcom —San Diego, CA
- $220,100 - $366,800 a year
- Full-time
- 11+ years
- Bachelor's degree
- Travel
- Tuition reimbursement
Sr Learning Experience Designer
Illumina —San Diego, CA
- $90,000 - $135,000 a year
- Full-time
- Hybrid work
- Background check
- 3 years
- Master's degree
- Dental insurance
- Paid time off
13d
Director of Leadership Development
Helix Electric, Inc. —San Diego, CA
- Management
- Construction site
- Office
- Health savings account
- Disability insurance
Quick Apply
Associate Director of Public Relations
Illumina —San Diego, CA
- $155,600 - $233,400 a year
- Full-time
- Hybrid work
- Background check
- Office
- Travel
- Dental insurance
- Paid time off
7d
Regional Manager of Operations
Snooze Restaurant Support Center —San Diego, CA
- $100,000 - $120,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Basic math
- Travel reimbursement
- Paid holidays
Quick Apply
Director of Sensor Research
Dexcom —San Diego, CA
- $190,100 - $316,800 a year
- Full-time
- Bachelor's degree
- Travel
- Mentoring
Field Patient Access Director
TSP (A Syneos Health Company) —San Diego, CA
- $220,000 - $245,000 a year
- Analysis skills
- Bachelor's degree
- Senior level
- Paid parental leave
- Health savings account
Application Services Director
Central California Alliance for Health —San Diego, CA
- $205,000 - $265,000 a year
- Email
- Hybrid work
- Computer science
- Computer Science
- System design
- Wellness program
- Paid holidays
Quick Apply
Marketing Specialist (Marketing Communications Professional II)
San Diego State University —San Diego, CA
- $5,178 - $7,543 a month
- Temporary
- Background check
- Management
- Mid-level
- Paid holidays
- Disability insurance
23h

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Director, Oncology Customer Experience Operations

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Managing clients in a customer support role
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

director of talent development jobs in san diego, ca

Director, Oncology Customer Experience Operations

Modeling and Simulation Engineering Manager 2

Director, Sales Venues - Hotel Del Coronado

Regional Director, Client Engagement

Associate Director, Learning and Capability Development

Talent Development Lead [Hybrid]

Executive Store Director - House of Sport

Head of R&D Portfolio & Project Management

Senior Director, Organizational Effectiveness and Capability

Director, HRBP - Consumer Group

Associate Director, Enterprise Talent Management

Sr. Director, Consumer Software Applications

Sr Learning Experience Designer

Director of Leadership Development

Associate Director of Public Relations

Regional Manager of Operations

Director of Sensor Research

Field Patient Access Director

Application Services Director

Marketing Specialist (Marketing Communications Professional II)

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