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Assistant IT Manager Helpdesk & Hardware

San Diego Regional Center -
San Diego, CA

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Job Details

Full-time
$7,953 - $8,748 a month

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
Flexible schedule
Life insurance
Retirement plan

Qualifications

Windows
Microsoft Office
Desktop applications

Full Job Description

Join Our Team!

And make a difference in the lives of thousands at the San Diego Regional Center

The Perks and Benefits

15 days vacation
10 days sick leave
12 annual holidays
Flexible work schedules
Medical, vision, dental and life insurance
Long term disability
Retirement plan

Click here to apply

Helpdesk & Hardware

Full-time position available at our San Diego (Kearny Mesa) office.

RESPONSIBILITIES

Under the direction of the Manager of Technical Operations, the Assistant IT Manager of Helpdesk & Hardware, supports daily IT operations by overseeing frontline helpdesk activities, coordinating hardware lifecycle tasks, and ensuring staff receive timely, high‑quality technical support. This role acts as a bridge between technicians, end users, and senior IT leadership, helping to maintain service standards, streamline workflows, and uphold organizational technology policies. The Assistant IT Manager provides hands‑on technical assistance, mentors Helpdesk staff, and contributes to process improvements that enhance reliability, user satisfaction, and operational efficiency.

QUALIFICATIONS:

EDUCATION

Bachelor’s Degree in Information Technology preferred, or certifications in Comp TIA A+, Comp TIA Network+, and Microsoft 365: Fundamentals (MS-900).

EXPERIENCE

Three (3) to Five (5) years in IT support, Helpdesk, or hardware technician roles are required. Strong understanding of Windows OS, Microsoft 365, and common business applications required.

OTHER

Experience in a non-profit or human services organization preferred. Familiarity with ticketing systems (Vivantio or similar); basic knowledge of networking concepts (DHCP, DNS, Wi-Fi troubleshooting); and exposure to Intune, Azure AD, or mobile device management tools preferred. Ability to lift and move equipment up to 40 pounds. Frequent walking between offices, departments, and hardware storage areas. Occasional after-hours support as needed.

STARTING SALARY

$7,953 to $8,748 monthly

FULL BENEFITS PACKAGE

CLOSING DATE: Open until filled

JOB# sdrc:96.7.27.26

Applicant Details

All applicants must complete the San Diego Regional Center Employment Application to be considered for a position. Resumes will not be accepted in place of applications.

We will contact only those applicants being considered for employment. Upon job acceptance, candidates will be required to have a physical exam and be subject to a thorough criminal background check.

If you need an accommodation to complete an employment application or participate in the recruiting process, please email the SDRC Human Resources Department or call (858) 576-2996.

San Diego-Imperial Counties Developmental Services, Inc. (SDICDSI) does not discriminate against job applicants on the basis of age, race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity and gender expression), sexual orientation, marital status, national origin, ancestry, mental and physical disability (including HIV and AIDS), medical conditions (such as cancer and genetic characteristics), genetic information, and military and veteran status.

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helpdesk manager jobs in san diego, ca

Assistant IT Manager Helpdesk & Hardware

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