Commercial & Industrial HVAC/Plumbing Service Operations Manager
Location: San Diego County, CA
Compensation: $110,000 - $140,000 base salary, depending on experience
Employment Type: Full-Time
Schedule: On-site, Monday-Friday
Arena Direct Hire is partnering with a growing commercial and industrial mechanical services contractor seeking an experienced Commercial & Industrial HVAC/Plumbing Service Operations Manager to lead daily service operations.
This role will oversee a mixed commercial and industrial HVAC/plumbing service team, including HVAC technicians, plumbers, dispatch/service coordination, service workflow, customer communication, and day-to-day operational accountability.
This is a strong opportunity for someone who understands commercial and industrial service operations and enjoys leading field teams, improving processes, supporting customers, and helping a growing company scale the right way.
Key Responsibilities
- Oversee daily commercial and industrial HVAC/plumbing service operations.
- Lead and support HVAC service technicians, plumbers, dispatch, and service support staff.
- Coordinate technician scheduling, dispatch priorities, workload planning, and service workflow.
- Monitor open service calls, preventative maintenance work, emergency service requests, repairs, and job completion timelines.
- Support customer communication with commercial and industrial clients, facility managers, property managers, contractors, and operations teams.
- Review service tickets, work orders, labor hours, materials, job notes, and documentation for accuracy and completion.
- Track technician productivity, callbacks, response times, customer follow-up, and overall service performance.
- Help improve operational processes, communication, accountability, reporting, and department efficiency.
- Support service proposals, maintenance agreements, repair recommendations, change orders, and customer follow-up as needed.
- Partner with ownership and leadership to improve profitability, customer satisfaction, and internal workflow.
- Promote safety, quality control, professional field conduct, and strong customer service standards.
- Troubleshoot operational issues before they become larger customer, technician, or profitability problems.
- Support hiring, onboarding, training, coaching, and development of field service personnel.
Ideal Background
- Experience managing service operations within commercial HVAC, mechanical, plumbing, facilities service, or a related service-based construction business.
- Strong understanding of commercial and industrial service workflow, including dispatch, scheduling, technician utilization, preventative maintenance, emergency response, customer follow-up, and billing coordination.
- Prior leadership experience managing HVAC technicians, plumbers, field crews, dispatchers, coordinators, or service support staff.
- Ability to communicate effectively with owners, facility managers, general contractors, technicians, vendors, and internal office teams.
- Strong organizational skills with the ability to manage multiple moving parts in a fast-paced environment.
- Comfortable holding people accountable while maintaining a professional and team-oriented leadership style.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Commercial and/or industrial HVAC service experience is required.
- Plumbing service experience is a plus.
- Residential-only experience will not be a fit.
Qualifications
- 5+ years of experience in commercial HVAC, plumbing, mechanical service, facilities service, or construction operations.
- 2+ years of service management, operations management, field supervision, dispatch leadership, or team leadership experience preferred.
- Strong knowledge of service department operations, technician scheduling, customer service, job tracking, and field coordination.
- Ability to read and understand work orders, service tickets, job notes, estimates, and basic technical documentation.
- Proficiency with service management software, scheduling tools, email, and Microsoft Office preferred.
- Valid driver’s license and reliable transportation.
- Strong work ethic, dependable follow-through, and a high level of ownership.
Compensation and Benefits
- $110,000 - $140,000 base salary, depending on experience
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan / 401(k)
- Paid holidays
- Paid time off
- Stable, year-round work
- Opportunities for advancement
- Supportive leadership team
- Growing commercial and industrial service environment
Why This Opportunity
This is a visible leadership role with a growing commercial and industrial mechanical services contractor. The right person will help lead daily service operations, support a strong field team, improve systems and accountability, and directly impact the company’s continued growth.
Arena Direct Hire is conducting this search on behalf of a confidential client. Qualified candidates will receive additional company and opportunity details during the interview process.
Pay: $110,000.00 - $140,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
